Customer Service Manager

Mark F. Baldacchino

** ******** ******

Everett, MA 02149

857-***-**** (cell)

Employment

**** ~ Present

TJ Maxx/Home Goods Company

Loss Prevention Officer

• Protect company assets through the execution of safety, inventory recovery

• Monitor surveillance equipment of internal and external theft reduction programs

• Identify, observe and apprehend shoplifters involved in acts of dishonesty

2009 ~ 2012

All Star Construction

Laborer

• Perform tasks involving physical labor at various construction projects

• Operated a variety of hand and power tools

• Cleaned up rubble and debris, removed waste materials

• Operated trucks and equipment required for site

• Assisted other workers as needed

2009 ~ 2010

The Alamo Restaurant

Food Deliverer

• Provided accurate and timely deliveries

• Ensured the satisfaction of customers

• Ability to build rapport with a variety of personalities

• “Mark always had a friendly attitude and my customers remarked about it” (former Manager)

Skills

• Professional and ethical customer service experience

• Work extremely well with co-workers

• Enjoy helping people with prompt and courteous service

• Personable and flexible

• Highly meticulous with confidential matters

• A reliable team player

• Trained in CPR and basic emergency care

Education

• Everett High School, Everett, Massachusetts (business) 2009 diploma received

Personal Interests

• Everett United (Volunteer & Supporter)

• Everett Youth Baseball

• Everett Youth Hockey

• Weight Lifting

• Desire to learn more and always improve myself

Mark F. Baldacchino

64 Prescott Street

Everett, MA 02149

857-***-**** (cell)

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