Support System

MERAJ SIDDIQUI Residence: 905-***-****

**** ********** ***** *-****: ****************@*******.***

Pickering ON., L1V 6H6

Operation Analyst (Help desk)

- Unix administrator/Backup Administrator - WINDOWS XP

- AIX AND HP UNIX - A+ CERTIFIED

- DATA PROTECTOR, - JCL

- SYNERGY, - Magic

- CITRIX - TRACKIT

- Experienced in WINDOWS SERVER 2003 - MICROSOFT OUTLOOK

• 10 + years’ operating analyst experience in major Canadian companies.

• Strong technical troubleshooting skills with various operating systems.

• Experience decommission HP and Aix server. Support peripherals.

• Ability to provide technical solutions to satisfy business needs and budgets.

• Extensive experience managing groups, security policies and managing and creating

directories.

TECHNICAL KNOWLEDGE (Applications)

Operating Systems / Platforms Databases / HP and AIX UNIX Autosys, Ismenu Maestro

Windows 95/98/2000/2003/ME, NT, XP, Exceed, SQL, XML, Microsoft Office Access, Microsoft

Outlook, Lotus Notes, Livelink, Tears,

OS 390, JCL, AS400,TSO/ISPF

Track it, Synergy, Magic, Remedy,Data Protector, Citrix, Veritas

Openview. Siebel

CAREER HISTORY

CIBC - Technical Support July 2012 – May 2013

• Provided telephone support to clients in order to access CBB and CMO.

• Utilized remote connecting and offered assistance regarding CMO and CBB applications.

• Provisioned clients’ requests to install java application.

• Offered step-by-step instructions to clients in order to successfully access activation of CMO and

CBB

• Provided assistance for Wire and EFT template creation.

• Escalate problem to related department in case of second level support.

• Excellent written and verbal communication skills

IBM - Technical Support Nov 2011 - June 2012

• Provided IT as well as business related assistance to office and field personal for both international

and domestic clients.

• Developed extensive and in-depth knowledge of IBM services and products in order to resolve

questions and issues of clients.

• Excellent written and verbal communication skills that permitted me to communicate with

individuals from all levels of technical and non-technical skills.

• Utilized remote connecting in order to provide assistance with Microsoft office suite business

related software, applications, computer related errors and/or issues.

• Offering assistance to perform printing jobs on local and network printer.

• Provisioned clients requested application via Zen groups and assisted with software installation.

• Managed active directory account problems and extracted detail information reports.

• Provided support for HP and AIX UNIX.

• Supported Blackberry, Android, and iPhone for activation and/or troubleshooting

• Utilized Dameware and ‘log me in’ to provide computer support for clients

• Supported printer installation and issues

Shoppers Drug Mart - Operations Analyst May 2010 – July 2010

• Setting up, scheduling and monitoring batch jobs.

• Manage tickets for Batch and network problems and update problem status received from

support groups.

• Monitor and manage batch job using HP and AIX UNIX.

• Providing Backup and Recovery operations for the various platforms.

• Managed all the daily, weekly and monthly activities involved with the movement of tapes in

and out of the Tape Library. Performed system backup of UNIX and OASIS servers.

• Installed and maintained computerized time access control equipment.

• Maintained records and problems of the computer consumables, repairs etc.

Alberta Energy - Operation Analyst/Unix administrator Nov 2009 - March 2010

• Monitor and manage batch job using HP and AIX UNIX.

• Performing daily reconciliation including batch and balance controls.

• Monitor and manage the enterprise of networked computers and applications.

• Manage tickets for Batch and network problems and update problem status received from

support groups.

• Manage emails.

• Maintaining documentation including operating procedures, standards and guidelines.

• Providing Backup and Recovery operations for the various platforms.

• Providing file transfer set-up, scheduling and monitoring.

• Reporting status and maintaining job logs.

• Setting up, scheduling and monitoring batch jobs.

• Developing and modifying automated tools/scripts that are used to support business applications.

• Providing on-call support.

Socan Canada - System engineer May 2005 – April 2008

• Supported 8 Unix servers in a production environment and completed daily logs.

• Decommissioned and install new unix servers.

• Created user accounts, controlled profiles and managed tapes and backups.

• Job processing on computer system both online and batch system.

• Answered and assigned Help Desk calls and logged calls that were passed on in trackit.

• Monitored server performance and usage; plus handled printer maintenance issues.

• Submitted jobs using ismenu, gojobs or cron.

• Ran jobs and backups as per daily operations schedule.

• Picked up and processed files and updated documentation as required.

• Print cheques statements and invoices.

• System backup and recovery using Data Protector responsible for media rotation and offsite

storage of tapes at Iron mountain, also strong knowledge in DRP.

• Using Cron or ps to see the performance of the system.

• Support and modify script on the advise of Development dept.

• Knowledge in smtp.

• Citrix support

IBM Canada - Tape Library Administrator Mar 2004 – May 2005

• Managed all the daily, weekly and monthly activities involved with the movement of tapes in

and out of the Tape Library. Performed system backup of UNIX and OASIS servers.

• Processed jobs using OS 390,JCL,TSO/ISPF TELNET, AS400, FTP,TLMS.

• Provided very effective day-to-day support to both internal and external customers.

• Maintained system backup tapes and logs ensuring the safety of system and users information.

• Provided vacation coverage for library staff to maintain an efficient on going operation.

• Handled troubleshooting issues and resolved all system and tape related problems for both

internal and remote users.

Broadcasting Bureau Measurement - Senior Computer Support April 1987 – Oct 2002

• Ensured ongoing functionality of all production systems and availability of all critical systems.

• With a team of three, successfully supported 4 Unix servers in a production environment.

• Supervised, trained and provided consultation support to operations staff.

• Evaluated staff performance and implemented development strategies to improve operations.

• Utilized knowledge of Oracle applications to support batch operation of the diary system.

• Performed simple administration, such as backing up and Restoration files.

• Created user accounts, controlled profiles and backed up and restored files.

• Updated database and processed data to generate timely reports.

Broadcasting Bureau Measurement - Computer Operator 1983 – 1987

• Managed operations in HASP/RJE environment, with SNA link to data centre (through

UNIX/Motorola server running Motorola Life Works).

• Monitored and operated MVS/ESA, JES2 SCO UNIX, V/386 release 3.2 DYNIS/PTX V2.1.1,

OPEN VMS AXP version 6.2, Alpha Server 4100 5/300 2MB, TSO/ISPF and JCL.

• Functioned as liaison between BBM and Coverall (data centre) for all operational and technical

issues that affect BBM.

• Maintained a high level of cleanliness within server centre and took appropriate actions to

prevent system crash and ensure efficiency.

• Diagnosed causes of interruptions in processing solved hardware and end user issues.

• Assumed full responsibilities of operation in absence of manager.

• Controlled batch and online production schedules.

• Maintained operation of printers and other Peripherals.

EDUCATION & TRAINING

Durham Business College 2008/09

Upgrading in Computer Operation/Networking

Diamond Institute, 2003/04

Computer Service / Network Technician

Global Knowledge Network, 1996

Certificate OPEN VMS

Seneca College, Toronto, 1987 - 1988

Certificates: JCL, UNIX

Additional Information & References on Request.

Contact this candidate