Corporate training, benefits, compliance, risk management
Resume:
ELIZABETH ANN GATES
Reading, PA 19607
******@*******.***
EDUCATION
Millersville University, Millersville, PA Bachelor of Science, English/Secondary Education, May 1991
PA Instructional Teaching Certification, English 7-12, and Safety Ed/Driver Education
Associate Degree in Claims (AIC), Associate Degree in Service, (AIS), Insurance Institute of America
Senior Claims Law Designation (SCLA), Insurance Institute of America
WORK EXPERIENCE
Safety and Driver Education Instructor (Part-time), Berks County Intermediate Unit
Reading, PA January 2012 to present
* Provide behind-the-wheel instruction to students for PENDOT
* Coordinate training and testing for potential licensees in the state of Pennsylvania
* Act as a liaison between the school district and intermediate unit for student instruction
Claim Service Adjuster, Encompass Insurance (Allstate)
Wyomissing, PA February 2004 to September 2013
*Investigate new claim losses regarding auto personal injury claims
*Review files and determine coverage based state legislation and policy provisions
*Compensate expenses related to claim and prepare for subrogation
*Coordinate Benefits with Workmen’s Compensation, Medicare, and Liability Policies
Senior Claim Adjuster, The Loomis Company
Wyomissing, PA September 2001 to February 2004
*Pioneer new product line for various personal/commercial types of accident policies
*Built team specifically designated to serve this product
*Create and build professional rapport with agent/broker community
Training Coordinator, The Loomis Company
Wyomissing, PA March 1999 to September 2001
*Supervise and build training curriculum, including manual, for new hires and existing staff
*Recruit new employees, including interviewing and testing, for potential candidates
*Provide implementation support for AS400 products in new and existing field offices
Account Executive, Aetna Life and Casualty
Harrisburg, PA July 1998 to February 1999
*Establish new business sales prospects in Central and Northeast PA
*Create rapport with business community regarding employee benefits
*Provide customer sales and support of healthcare products
Employee Benefits Specialist/Human Resources, American Phoenix Corporation/KM Consulting
Reading, PA December 1996 to July 1998
*Supply employee benefits administration/recruiting at corporate HQ for 30+ Boscov’s Stores
*Formulate streamlined solutions to improve local human resource support
*Provide on-site training for employees regarding available benefit options
Field Trainer/Quality Management Division, Aetna Life and Casualty
Reading, PA February 1996 to December 1996
*Implement curriculums for new and active employees
*Provide effective supervision and training for the employee classes
*Create programs designed to enhance customer service functionality
Senior Customer Service Representative, Aetna Life and Casualty
Reading, PA December 1992 to February 1996
*Answer customer coverage questions via telephone, fax, letter, etc.
*Provide training on new techniques to unit members
*Attend policyholder functions and enrollment meetings
References available upon request.
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