Customer Service Medical Assistant

MARIA INTERIAL

HOUSTON, TX ***** 713-***-**** ******************@*****.***

SKILLS AND ABILITIES

ADMINISTRATION

Managed computerized records using Microsoft Office and QuickBooks, filing, appointments

scheduling, basic bookkeeping, billing/collections, accounts payable and receivable, telephone

techniques, providing quality customer service. Understand and will comply with OSHA/HIPAA

regulations regarding patient privacy issues. Bilingual (English and Spanish)

EDUCATION

The College of Health Care Professions

Medical Assistant

Completion: September, 2013

Externship Experience

Pat Solis M.D Infertility and Gynecology (180 hours)

• Assist with pap smears/ wet smears/biopsies

• Assist with ordering lab by the physician

• Appointment setting/office hours

• Medisoft

• Medical charting

PROFESSIONAL EXPERIENCE

Metro Dry Cleaners July 2011-August 2013

Customer Service Representative

Handled incoming calls or inquiries from prospective customers or clients, assisted customers

effectively by solving customer disputes, provided customer additional information or explained

services

Discussed products offered and ensured customer satisfaction, tactfully handled confrontational

or stressful interactions with the public

Completed supporting paperwork and data entry as required, accurately captured customer

information and created and maintained service reports

Cashier

Vdao Direct LLC April 2009- July 2010

Office Administrator

Provided office services by implementing administrative systems, procedures, policies, and

monitoring administrative projects

Resolved administrative problems by coordinating preparation of reports, analyzed data, and

identified solutions

Ensured operation of equipment by completing preventive maintenance requirements; called for

repairs; maintained equipment inventories; evaluated new equipment and techniques

Thompsons Tax Planning May 2008- April 2009

Receptionist

Provided customer service, secretarial, clerical and administrative support with the purpose of

ensuring the front office was functioning in effective and efficient manner

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