Customer Service Data Entry

Kizzy Douglas

Customer Service Associate - Vitacost.com

Winston-Salem, NC

*****.*******@*****.*** - 336-***-****

• A multi-task position with extensive customer service experience with a proven track record of maintaining

an outstanding company and client satisfaction.

WORK EXPERIENCE

Customer Service Associate

Vitacost.com - Lexington, NC - May 2009 to Present

Deal directly with customer via electronically mail.

• Handle and resolve customer complaints.

• Perform customer verifications and request made by customers.

• Direct requests and unresolved issues to be the designated resource manage customers account.

• Communicate with internal departments in follow up on customer interactions.

Sales Associate

Macys - Salem, NC - September 2008 to May 2009

Ensure customer receives outstanding service by providing a friendly environment which includes greeting

and acknowledging every customer.

• Maintain an awareness of all promotions and advertisements.

• Assist in processing and replenishing merchandise and monitoring floor stock.

• Assist in completing price changes within the departments.

Data Entry Clerk

Delapp Surety Enterprise - Charlotte, NC - May 2005 to October 2006

Responsible for verifying information, handle data entry and marketing efforts.

• Underwrite bail bonds according to company underwriting guidelines, in person and by telephone, and by

appointments.

• Maintained documents accurate, complete, in legible manner.

ADDITIONAL INFORMATION

SKILLS

• Excellent customer service skills

• Communication skills verbal/written

• Problem analysis/problem-solving

• MS office, outlook, email, fax, copier & printer

• Enthusiastic attitude/ strong work ethic

Contact this candidate