Customer Service Software

SIMON G. BAKER

** ******** **. ******, *******, L1P1B4 Cell: 416-***-****

Email: ***********@*****.*** LinkedIn: http://ca.linkedin.com/in/simongbaker

QUALIFICATIONS PROFILE

Solutions oriented and highly motivated, prepared to leverage strong technical training and

adaptability to succeed in a Network / System Administrator role.

AREAS OF EXPERTISE

Analyzing and implementing network and PC operating systems, current network

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hardware, protocols, and standards.

Exceeding expectations when addressing user needs through effective troubleshooting of

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web based and client based software

A proven track record providing superior customer service and support, contributing

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significantly to the success of business operations based on identified needs. Training staff

and clients/users

Highly adept at using state of the art IT protocols, security tools, and operating systems to

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strengthen network and systems performance

Talent for grasping new technologies and configurations, and adapting to new or evolving

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situations. Working well in a high pressure environment and tight deadlines

TECHNOLOGIES

(RIP, OSPF, IGRP, EIGRP, BGP, and STP); VTP and VLAN Switching Protocols,

Protocols:

TCP/IP, UDP, CDP, SSL, FTP, SFTP, DHCP, CHAP, PAP

LAN, WAN and VPN, DNS (cHDLC, PPP, Frame Relay), Subnetting, WLAN

Networking:

802.11a/b/g/n/ac,WPA2 AES, POE, QoS, VoiP, RTSP

WDS, Telnet, NAT, PAT, ACLs, Sysprep, WET, USMT, ImageX, MAK, KMS, AIK,

Tools:UAC,

Command Prompt, PowerShell Scripting, SSH

Windows 7, XP, Vista, Windows Server 2008 R2, MS Exchange,BlackBerry BES,

OS / Servers:

Active Directory,email, Web hosting

Hyper V, Virtual PC, and Microsoft Office Suite (Word, Excel, PowerPoint,

Software:Outlook, Access, MS Project) Anti virus: Symantec,Viper, Remote Desktop,

Remote Assistance, Firewall, SharePoint

Simon Baker 2

CERTIFICATIONS

A+

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Microsoft Certified Professional – Windows 7 Configuring 2013

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CCNA ( Working towards completion, ETA November 30,2013)

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EDUCATION AND CREDENTIALS

Trios College, Oshawa, Ontario

Diploma (Honours) Network Administration 2013

A+ [PC hardware and software / Printer troubleshooting]

Windows 7 Configuration

Windows 7 Desktop support and administration

Cisco Certified Network Associate (CCNA)

Mobile Device Administration, Android, iPhone, BlackBerry

Project+

Network+

PowerShell

EXPERIENCE HIGHLIGHTS

Rogers Communications, Toronto

2007 2011

Supervisor Facilities

Managed the Facilities Service Centre with over two hundred service requests per day and five

direct reports. Supported software solutions and Mobile app. on Blackberry devices.

Selected Achievements:

Converged 168 offices totalling 3M sq. ft. to one solution (Angus Anywhere) for

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tenant requests and preventative maintenance enabling Facilities teams to be more

efficient and reduce costs by over $100K

Implemented Event Management System (EMS/R3) software in over 70 locations

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nationwide delivering complete solution to end users (employees), ensuring accurate data

acquisition, customisation and meeting strict deadlines

Sprint Canada Inc.

Simon Baker 2

Supervisor Administrative Services 1996 2007

Supervised the Service Centre, Facilities Help Desk, Reception and house keeping operations of three

offices in North York, totalling 100,000 sq.ft..

Selected Achievements:

Successfully planned and executed the decommissioning of storage space by coordinating the

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safe and secure disposal of out dated and water damaged documents, negotiating the vendors

scope of work and monitoring progress, within the specified three month time frame; resulting in a

saving of landlord penalties of $15K

Contact this candidate