Customer Service Technician

Roozbeh Razavi

*** ******* **, *********, ********, 40509

Phone: 859-***-****, e-mail: **********@*****.***

SUMMARY OF QUALIFICATIONS

. Three years experienced as a GIS Technician using ESRI ArcGIS

9.3.1

. Experienced, academic qualifications in Geographic Information

System (GIS), able to take responsibility for planning, tracking

and monitoring projects, compile information; interpret

statistical reports, and report writing

. Strong communication skills, problem solving, and decision

making

. Strong interpersonal skills, recognized project management

skills, and process analysis

. Time management, prioritization, interpersonal and

organizational skills

TECHNICAL SKILLS

. Skilled in Arc Map Ecological Land Classification photo

interpretation from colour digital orthophoto files

. Experienced in ArcGIS including: ArcMap, ArcInfo, Arc Catalogue,

and ArcView

. Capable in MapInfo software and using Garmin GPS 60 hand devices

. Competent in working with AutoCAD 2D and AutoCAD 3D

. Proficient in Microsoft Office Suite, file management and

development

. Geocoding, Geodatabase creation using spatial and non-spatial

data

EDUCATION IN CANADA

September 2011 - November 2012 AutoCAD Fundamentals Post-Graduate

Certificate

George Brown College

September 2009 - May 2010 Applied Digital Geography and GIS

Post-Graduate Certificate

Ryerson University

September 2008 - May 2010 Honors Bachelor of Science

Environmental Management

University of Toronto

September 2005 - May 2008 Bachelor of Science

Geographic Information System (GIS)

University of Toronto

PROFESSIONAL EXPERIENCES IN CANADA

Office Administration - Extra Air System

July 2012 - Sept. 2013

. Sold fireplaces, furnaces, air conditioners, and humidifiers

. Produced contracts for products sold

. Customer service

. Took phone calls and pass them to appropriate departments

. Ordered and received shipped products into the warehouse

GIS Assistant - Toronto and Region Conservation Authority (TRCA)

July 2011 - July 2012

. Entered data of Mississauga sewer pipelines (diameter and length

of pipelines) for Spill Decision Support

. Database management and maintenance

. System project to build a database of sewer pipelines in

Mississauga in conjunction with AGSI company

. Digitized and adjusted digitization for Etobicoke Creek to

correct the existing river centre line in database

. Geodatabase creation from spatial and non-spatial data

. Strong experience incorporating maps, charts, spreadsheet data

and text into reports

GIS Technician - City of Mississauga

June 2010 - June 2011

. Found and edited Engineering Drawings from Engineering Document

Management System (EDMS) for better visualization when searching

for key components of sewer pipelines on the map profile

. Updated orthophoto Maps of Mississauga schools and parks from 2009

to 2010 imagery using Microstation

. Scanned aerial photo film rolls of 2003 images taken from

Mississauga to provide the city with digital records of the images

. Scanned orthophotos of Hurricane Hazel (October 1954) to provide a

digital copy of these images for the city

. Scanned condominium plans to make multipage PDF file for city

archives and better public accessibility

GIS Technician - Conservation Halton

Sept. 2008 - Aug. 2009

. Digitized and prepared Clappison Woods maps for GIS Analysis for

possible watershed land acquisition

. Mapped Cartwright Property with overlay to ELC maps to present the

clients with the findings

. Edited topology of land using ArcMap software to update the

Conservation Halton database with the vegetation and types of land

within their authority

. Categorized different land uses using Ecological Land

Classification booklet provided to update and add new digitized

land area to ArcGIS database at the Conservation Authority

. Used MS Access to convert a tabulated MNR data to GIS ( d-Base )

format so that ArcGIS can map the outcome of comma delimited files

provided by MNR

. Digitized aerial photos using ArcMap software required by Ecology

Department for presentation to clients

GIS Technician - Association for Canadian Educational Resources (ACER)

May 2008 - Sept. 2008

. Taught query search in QGIS to personnel of ACER for their future

knowledge of how to use the software

. Created a software manual for using QGIS 11.0 version of software

so ACER can teach other people who are not familiar with this

program

. Mapped coordinates of trees for 6 schools for periods of 5 years

monitoring health of tree species

. Organized and performed troubleshooting of 6 schools' databases of

tree species information (health, location and student comments)

for ACER clients; presenting this information on the map

. Collected field data using a hand held GPS device so the

information collected by students could be mapped for each tree

species

HOBBIES AND INTEREST

Photography

. Professional Photography with a Digital SLR Camera from Various

subjects

REFERENCES

. Available Upon Request

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