Engineer Manager
Resume:
ADDRESS: */*** *** ******
Brighton
Melbourne, Victoria 3186
AUSTRALIA
EMAIL *********@*******.***
TELEPHONE: +614******** (Landline) +613********
EMAIL: *********@*******.***
NATIONALITY: Australian
MISSION STATEMENT
To be employed within a reputable and expanding company, where I may put to
good use my many years of experience working within IT, in order to grow
within the company.
PERSONAL AND KNOWLEDGE SUMMARY
Throughout my professional working career spanning over 15 years within the
IT Industry, I have gained considerable experience, particularly within the
areas of system implementation, integration and engineering. From this
experience I have become very knowledgeable in a wide variety of hardware
and Operating System platforms. Another quality worthy of mention is a high
level of interpersonal skills from dealings with a variety of clients as
well as management staff both internal and external to the company.
WORK HISTORY
May 2013 - October 2013 - Citrix Engineer
Interactive Pty Ltd, Melbourne Australia
In my most recent Role I worked as Citrix Engineer within the Business
Solutions Group of Interactive in their Port Melbourne Office.
This was quite a challenging role with a varied customer base of various
infrastructure types and SLAs
Environment and Skill set Summary
. Xenapp 6.5
. Xenserver 5.6
. Citrix Web Interface
. Advanced Access Gateway/ Access Gateway
. Edgesight
. Netscaler
. Windows 2008 Server, and Enterprise Server
. Active Directory GPO's
Other products
. Appsense
. VMWARE ESX Server V4.x and 5.x
. CA Nimsoft
Responsibilities and Achievements
Working within the Business Solution Group in the Project space I was
Technical Lead/ Citrix Engineer.
I was the main engineer to provide a solution to the customer for the
migration of their environment which consisted of Citrix Presentation
Server 4.5 on Windows 2003, to a Managed Services Citrix Xenapp 6.5
Platform. This was for a medium size customer with around 300 staff using a
variety of devices such as Thin Client, Windows Desktop/Laptop and Tablet.
Jan 2011 - April 2013 - Systems Engineer
Fujitsu, Melbourne Australia
I worked for Fujitsu in their managed Services section department. I was
working primarily in a Support role but also had involvement in project
based work. This is for both Fujitsu internally as well as many of
Fujitsu's customers.
On a daily basis I was involved in supporting critical systems and often
received escalations for high severity incidents affecting the customer.
Service Delivery within Fujitsu operates under an ITIL Methodology, and I
was required to support within this model. I pride myself on responding to
Incidents within SLA and guidelines and also be required to create change
requests for improvements or fixes to systems.
Environment and Skill set Summary
Installation and configuration of Citrix Systems, including the following
components:
. Xenapp 6.5
. Xenserver 5.6
. Xen Desktop
. Citrix Web Interface
. Advanced Access Gateway/ Access Gateway
. Edgesight
. Provisioning Services
. Netscaler
Microsoft Products
. Windows 2008 Server, and Enterprise Server
. Active Directory GPO's
Other products
. VMWARE ESX Server V4.x and 5.x
. CA TNG Unicenter
. CA Unicenter Service Desk
Responsibilities and Achievements
Involvement in a Major Customer migration to Xenapp 6.5 as well as AD
Domain Consolidation/Migration
Supporting a large customer base of provisioned servers, in a highly
critical environment, including the Maintenance and upkeep
Was in the top 10 engineers Australia/NZ Wide for number of Incidents
closed in the system
May 2009 - June 2010 - Systems Engineer
IT Intellect, Thornbury, Australia
I worked for a company called IT Intellect based in Melbourne, Australia.
IT Intellect is an IT Solutions provider and a Partner to software vendors
such as Citrix, Microsoft and RedHat.
Some of IT Intellects major customers included a large Commercial Real-
Estate firm, and a Project Management company and Law Firm who I would
liaise with.
My position within this company was that of System Engineer in Consultative
type role. I would visit customer sites to address IT requirements.
The type of work involved was varied and range from Project based
(Implementation /Upgrade) work to support and maintenance.
Environment and Skill set Summary
Installation and configuration of Citrix Systems, including the following
components:
. Presentation Server 4.5
. Xenapp 5
. Xenserver 4 and 5
. Windows and Linux Operating Systems installed within the VM
. Profile Management
. CSG and CAG
Operating Systems and Server Software
. Windows 2008 Server, and Enterprise Server
. Active Directory GPO's
. Red Hat Linux
. Suse Linux
. MS Exchange 2003 and 2007
. Bynari - A Linux email System
. Astaro ASG - Astaro Internet Gateway system- providing Firewall
Security.
. Barracudda- Mail Archival System
Responsibilities and Achievements
Most of my implementations comprised of an end to end solution, starting
after the hardware had been scoped and purchased.
An typical example is as follows: Hardware Installation of HP Server
including RAM, HDD and other components. Raid Configuration, OS
Installation, Citrix Software install,
OS Installation on VM. Installation of Customer Standard Application base
set, liaison with software vendor where necessary.
I also had a great responsibility for the maintenance of many customers
Linux Systems.
An example of this Includes the managing email/File access as well as
online and offline site replication of corporate data using rsync.
August 2008 - May 2009 - Network Engineer
Scentral Pty Ltd
Environment and Skill set Summary
I worked for Scentral, a Leading IT Solutions provider, as a Network
Engineer in the Services Delivery Department. I provided support services,
consultancy and Project delivery to Scentral's large customer Base.
Scentral's customer supported many businesses around Australia and my Role
as Network Engineer enabled me to be exposed to this.
Administration / maintenance of:
. Microsoft Windows Server 2003 and 2008
. Exchange Server 2003
. SQL Server
. 2003 Active Directory
. Suse Linux Enterprise Server versions 9 and 10
. Citrix Presentation Server 4.5, Xenapp 5.0
. Appsense - Environment Manager
. Novell Netware 6.5, Edirectory 8.7.x, Groupwise 7
. Zenworks 4.x 6.x ( Workstation Management )
. Solaris, Linux ( Administering, Scripting )
. Backup Exec
. VMWare ESX Server 3.5
Hardware
. HP & Dell Enterprise Servers
. EMC AX100i San
. HP Blade Centre
Responsibilities and Achievements
. I Designed the Rollout of Symantec Antivirus and Firewall Solution to
Large Global Organisation
. Supporting Large Server Hosted Citrix environment consisting of 30 Citrix
Servers 6, Domain Controllers and 5 Exchange servers.
. Supporting and Maintaining Server Infrastructure consisting of Windows
Linux and Novell Platform, by troubleshooting, and proactive management
. Training Technical Service Officers for day-to-day support duties
April 2006 - August 2008 - Network Engineer
Vision Super Pty Ltd
Environment and Skill set Summary
I worked within IT for Vision Super a Superannuation company whose primary
fund exceeds $3 Billion Dollars with a member base of 100,000. The Company
employs 90 staff and is expanding since acquiring the administration role
of another Super Fund - Local Super SA.
My role as Network Engineer is diversified with great responsibility, with
a great focus on system engineering. Great flexibility is required, In a
typical day I may work in an IT Support role as well as Project involvement
and ongoing operational duties
Due to the nature of the company and being within the finance sector, It is
essential for me to follow strict corporate policy and guidelines. All
Project work and Upgrades require to be well documented and pass a
checklist of test criteria.
Administration / maintenance of:
. Microsoft Windows Server 2003 (Testing 2008)
. Novell Netware 6.5, Edirectory 8.7.x, Groupwise 7 ( Email )
. Zenworks 4.x 6.x ( Workstation Management )
. Microsoft SQL Server 2000
. Solaris, Linux ( Administering, Scripting )
. Arcserve 11.5
. VMWare ESX Server 3.5
. Tower IDM Scanning and Document Imaging
Hardware
. IBM 3650 Intel Server
. IBM SAN - configuring luns
. Brocade Switches - zoning
. Ipex Centra Server
. Sun Enterprise Sparc Server
Responsibilities and Achievements
. Supporting and Maintaining Server Infrastructure consisting of Windows
Unix Novell and Novell Platform, by troubleshooting, and proactive
management
. Project planning, ie currently upgrading from NT to Active Directory
model, as well as integrating this into Novell Edirectory using the
DirXML product Identity Manager
. Training Technical Service Officers for day-to-day support duties
. Implementation of End Point Security within the Network necessary due to
the sensitive financial information stored on the network it was
necessary to enforce additional security to monitor and restrict data
leaving the network.
. Participation in a DR Exercise requiring the recovery of Critical Systems
to a Standby Site. This involved restoring Images of both VM and non VM
Infrastructure to different hardware and testing functionality. I
restored the imaging system based on SUN Enterprise and Solaris 8 onto a
standby server, and was able to create a working system within a short
time frame.. This involved External Hardware Raid Configuration as well
as Software Volume Management.
December 2003 - March 2006 - Senior Technical Service Engineer
Southern Health - Monash Medical Centre.
September 2003 - December 2003 - Senior Network Engineer
Southern Health - Monash Medical Centre
Environment and Skill set Summary
Installation, design of and configuration of services at an infrastructure
level to ensure a maximum uptime and performance to the mission critical
systems of the organization. Creating technical procedure for support
personnell
Administration / maintenance of:
. Novell Netware 5.x and 6.x
. Edirectory 8.6.3
. Groupwise 6.x
. Zenworks 6.x
. Microsoft SQL Server 2000
. Windows 2000 Active Directory/ NT 4 Domains
. Solaris, Linux
. Arcserve 9.x, 10.x San/Enterprise
Networking Hardware Skills:
. Compaq/HP Proliant DL380, ML530 servers
. Compaq SAN and HP Blade infrastructure
. Compaq MSL5030 Tape Library
. 3Com Switches 1100, 3300, and 4400 series
. Cisco 35xx Routers
March 2001 - September 2003
Royal Melbourne Institute of Technology University, Melbourne
System Administrator - Infrastructure Services Branch
Responsibilities and Achievements
Installation, Designing, configuration of the following Systems:
. Windows NT/2000 Server and Active Directory (MCSE W2k)
. Microsoft SQL 2000 server
. Windows XP,98
. NetWare 5.x and 6.x (CNA)
. Linux/Solaris
. TCPIP/DNS/SMTP/NNTP
. Basic Scripting - WSH, PERL, CSH, VBS, Java Script
Hardware Skills:
. Compaq Proliant DL380, ML530 servers
. Sun Ultra 250, 450 servers
. Digital Alpha servers
. Dual StorageTek 9710 Tape Libraries managed by Legato Networker 6.x
. Compaq SANWorks SAN and Brocade Switches
Project Involvement
. Key player for subcommittee on the migration from Windows NT Domains to
Active Directory within the university.
. Assisted in setting up of an Infra Help Desk and Change Management
Database server within the University
. I often am the key representative of my department when dealing with sub
departments within the ITS branch as well as when dealing with other
faculties within the university. This requires a high level of
communication ability, consultative and negotiation skills.
Other Responsibilities and Achievements
. Upgrading and migrating Servers to new platforms as Server hardware
leases expire
. Provision of high level technical support to faculty IT administrators
with an environment consisting of at least 200 NT servers and 500 Novell
servers, 100 Unix Servers as listed in the environment and skills above.
. Project planning including the upgrading from NT to Active Directory
model, as well as integrating this into Novell Edirectory using DirXML.
University wide responsibility for backups by means of two StorageTek
Robots and Legato Networker 6.1.1. I Have configured networking on servers
to allow backup over an isolated gigabit network. The system backs up all
mission critical systems including SAP Finance, AMS (Academic Management
System), and DLS (Distributed Learning System), Groupwise Email and Netware
File Servers
Implementation of the following key systems
. Mcafee Webshield SMTP for the Virus-scan SMTP gateway - This critical
system scans all incoming email for virus and trojans, and quarantines
or blocks this malicious content. I have the sole responsibility for
maintenance and ensuring uptime.
. Dnews NNTP news server- I Implemented the News server which students
use for correspondence relating to their course and subjects. I have
the sole responsibility for maintenance and ensuring uptime
April 2000 - March 2001
Foxtel Customer Sales and Service Centre, Moonee Ponds
Network Administrator - Technical Infrastructure division
Environment and Skills
Windows 2000 Server and Professional Including Active Directory (Testing)
Novell NetWare 4.11 Including NDS, Zenworks 2.0 and Vinca Standby Server
NT 4 Server and Workstation, including TCP/IP, DNS, DHCP and Proxy server
Microsoft Exchange Server 5.5
Microsoft SQL Server 7
Internet Information Server
Windows 95,98 for Workstations
Arcserve 2000
HP Jet Admin
Compaq Proliant and Prolinea servers
3com Routers, Switches and Hubs
Vocom Voice-mail system
Spectrum/ACDMIS phones
Responsibilities and Achievements
. Providing 3rd Tier support within Technical Infrastructure division -
Information Technology department - National Call Centre.
Installation, configuration, maintenance and administration of Network
Infrastructure to provide network resources to Administrative, Corporate
and Call Centre staff within the organisation.
Ensuring maximum uptime of Network Infrastructure by routine server
maintenance and analysis.
Securing, monitoring, auditing and performance reporting of network
resources
Administration of User and Group accounts, policies, and Zenworks objects
within NDS.
Basic administration of Routers, Mail, Database, FTP and Intranet services.
Managing of server backups and media including scripting and alert
messages.
Network communication work including patching and basic configuration of
routers.
Basic administration of ACDMIS, Spectrum, phones and VOCOM voicemail
system.
December 1998 - April 2000
Cadbury Schweppes Pty. Ltd, Ringwood Manufacturing Plant
PC/LAN Administrator
Environment and Skills
Novell NetWare 4.11 Including NDS, Managewise, Zenworks 2.0 and Vinca
Standby Server
NT 4 Server and Workstation, including TCP/IP, DNS, DHCP
Windows NT, 98 for Workstations
Arcserve
HP Jet Admin
Lotus Notes 4.63
MS Office 97
Compaq Proliant and Prolinea servers
Compaq Insight Manager
Cisco Routers, Switches and Hubs
Responsibilities and Achievements
. Providing 2nd tier support within the Communications division-
Information Technology department.
. Installation configuration, maintenance and administration of Novell
NetWare and Microsoft Servers to provide communications, file, print and
other network services to administrative, operation and production staff.
The planning and development of Standard Operating Environment for the work-
station image for deployment throughout the organisation.
Setting up and administering User and Group accounts, printers and other
network resources.
. Securing, monitoring, auditing and performance reporting of network
resources
. Backing-up and restoring data using scripts, scheduled backup procedures
and tools.
Network communication equipment patching, configuration and testing.
Perform first level diagnostic repair to hardware equipment.
Provide technical support to the different users in the organisation.
Administer hardware and software and license register.
March 1998 - December 1998
Cadbury Schweppes Pty. Ltd.
Computer Operator/ Helpdesk (1st level support)
Responsibilities and Achievements
Provide first level help desk support for a large number of users
connecting to Mainframe, Unix, Novell and NT platforms,
Using Microsoft NT, Novell administration programs to perform system and
user administration and configuration tasks,
Install NT4 on to new PC's using script procedures and change operating
system configuration to meet site requirements,
Use Computer Associates Unicenter, a network manager and scheduler tool to
manage and monitor job scheduling and completion,
Use ArcServe to manually backup data on various NT file servers,
Monitor and debug errors to resolve problems associated with data
communication equipment (JNA, IBM, Telstra, etc) that link the LAN and WAN
to application and data servers as well as mainframes using a variety of
console and diagnostic tools,
Provide out of hour's on-call support when required,
I wrote an FTP script procedure to automate the transfer of market research
data from a Lotus Notes file to a Unix host for the nightly run.
December 1996 - March 1998
Australis MicroComputers / PCI and Mobil Oil Australia
Helpdesk Operator/ Software Tester
As a Helpdesk Operator, I analysed computer and network equipment faults,
raised by the clients. I diagnosed computer and communication equipment
problems. I determined network and equipment faults and often provided
effective step by step solution, by phone at times to resolve these
problems.
To effect fault resolution when faults were associated with the network or
with equipment from supporting organisations, I liased with staff from
external organisations. These included the Commonwealth Bank for
credit/debit card authorisations, IBM for network and equipment faults and
with Breeze Software for software problems and changes.
All reported problems were entered into the fault logging computer system.
This historical log was constantly reviewed to isolate common problems and
to improve our service.
As a Software Tester, working at Mobil Oil Australia, I was responsible for
testing new software that was developed by Advantage Communications. I
conducted this testing by following test procedures and by tracing messages
that were logged on to mainframe files using VOS system commands.
December 1995 - February 1996
MONASH UNIVERSITY
Help Desk IT Support
Responsibilities and Achievements
The provision of technical support to Monash University staff as well as
maintenance of computer and network systems,
customising both hardware and software on computer equipment to meet client
specifications or to correct design faults,
installation of operating system software including DOS, Microsoft Windows
3.11, Novell
the development of batch scripts to provide new PC equipment with new
features or for troubleshooting purposes.
Professional Qualifications
May 2008
Microsoft Certified System Engineer- MCSE Windows 2003
July 2003
Graduate Certificate in Networking Technologies - RMIT University.
Partly completed due to being employed by new employer.
November 2002
Microsoft Certified System Engineer- MCSE Windows 2000
January 2000
Managing For Value - Cadbury Schweppes
September 1999
Administering Microsoft NT 4.0 Server -Comtech Education-South Melbourne
May 1999
Administering Novell Netware 4.11 - Comtech Education-South Melbourne
Received -Certified Novell Administrator (CNA)
Academic Qualifications
February-September, 1996
Holmesglen Institute of TAFE- Chadstone campus
Associate Diploma in Technology- Computing
Incomplete due to commencement of full-time employment
Modules completed
Computing, Networking and Programming concepts, Technical Principals, Maths
December 1995
Highvale Secondary College- Glen Waverley
Victorian Certificate of Education
VCE Subjects completed
. English
. Further Mathematics
. Information Technology
. Business Management
. Accounting
. Physics.
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