Engineer Customer Service
Resume:
Frank Anderson
Dacula, Georgia 30019
****@*********.***
Conscientious, enthusiastic, results-producing Manufacturing Professional
with career spanning 20 years. Specialize in ensuring year-over-year
improvements in Quality, Cost, and Delivery. Strong and decisive, but
inclusive operations leader with excellent analytical, organizational, team
building, and planning skills. Maintain uncompromising focus on high
quality standards and bottom-line profit improvement. Long-term goal is to
work in Senior Management for a progressive organization as an Operations
or Plant Manager.
CORE COMPETENCIES
Quality Assurance Safety
Management Standards/Compliance
Lean Manufacturing Cost control Strategies
Practices
Turnaround Management Operations Improvement
Strategy Project Management
PROFESSIONAL EXPERIENCE
CISCO SYSTEMS, INC. - Lawrenceville, GA
2007-Present
Manufacturing Program Manager (2009- )
. Managing multiple Contract Manufacturing facilities, directing the
activities pertaining to site planning, product planning, inventory
analysis, customer service, and cost performance. Working with global
teams to facilitate the successful launch of 11 new products - $32M
revenue.
. Driving Contract Manufacturers to generate high-level quarterly plans
that meet Cisco's internal goals and to produce weekly granular plans
that supports high-level commitments. Earned recognition for role in
Business Unit FY10 performances and revenue of $202M.
. Analyzing weekly factory performances and capacity utilization of
multiple production lines ensuring timely production of products to
planned schedules.
. Driving cost savings through operational efficiencies and supply chain
optimization.
Senior Manufacturing Operations Engineer (2007-2009)
. Led Engineering Change Management initiatives for Global Partners
including serving as single point of contact for multiple Global Contract
Manufacturers as it relates to engineering changes affecting their
specific commodities.
. Monitored engineering releases, analyzed individual engineering changes
and developed the optimal implementation plan. Coordinated effective
dates for Bill of Material changes and reduced obsolete material
resulting in savings of $5.95M.
. Developed and led a common engineering change process for all Global
Partners including implementing common tracking systems/reports,
communicating with business and technical stakeholders, and developing
areas of continuous improvement.
. Facilitated weekly engineering change control board meetings (CCB).
Championed cross-functional teams to identify and resolve roadblocks
affecting target implementation dates.
. Coordinated the interaction between engineering, manufacturing, logistic,
planning and marketing to ensure appropriate changes are document.
General Motors Corporation - Doraville, GA & Fredericksburg, VA 1995-
2006
Plant Engineering Change Coordinator (1999-2006)
. Served as liaison between Material Department, Engineering and Supplier
Community.
. Led Manufacturing Team in the coordination of all engineering process
changes for an assembly plant of 4,000 employees. Led Manufacturing
Organization in the successful launch of six new vehicle programs.
. Coordinated all Plant Trial Runs and Engineering Try Out for assembly
plant. Ensured acceptable part integration into the assembly plant's
build process, prior to production.
. Supported problem resolution process and interfaced with the issue
resolution teams to ensure that timing, accurate engineering work orders
and plant trial runs were completed on time prior to final vehicle
production.
. Revised model code system within the material department and successfully
implemented plant production pull system.
. Conducted regular meetings with engineering, manufacturing, quality, and
external suppliers to monitor completion of planning requirements,
resolve issues and assess product launch readiness. Exceeded assembly
plant's model year obsolescence target by 50%.
Frank Anderson Page Two
General Motors Corporation (continued)
Material Supervisor (1996-1999)
. Established job assignments, priorities, and methods utilizing material
labor balancing systems.
. Managed logistics to ensure timely delivery and receipt of material.
Successfully implemented the following lean material flow processes:
Production Pull Cards (material re-ordering system), First in First Out
(material retrieval process), and 5 Alarm process (inventory management
system).
. Coordinated 'just-in-time" delivery and receipt of materials to ensure
efficient flow of material for manufacturing process, resulting in the
plant being able to achieve a 70% direct run rate, which is 10% higher
than corporate standards.
. Maintained inventory, analyzed and reduced shortages, discrepancies, and
rejections, resulting in the production organization being able to meet
and exceed weekly goal of "build to plan."
. Implemented QS9000/ISO9000 for production assembly plant.
Manufacturing Supervisor (1995-1996)
. Supervised the production organization for the 245 and 298 torque
converter clutch assemblies.
. Supervised and maintained hourly personnel, approximately 100 employees,
materials, and automated production equipment.
. Responsible for meeting production cost schedule and maintaining quality
requirements.
. Implemented safety and good housekeeping standards, achieving a 10%
reduction in recordable injuries and six consecutive months of "no lost
work" incidents.
. Managed hourly union employees while supporting to the terms and
agreements of local and national union laws.
US Precision Lens - Cincinnati, OH
1993-1994
(Optical Division of Corning Glass)
Industrial Engineer/Method Engineer
. Completed time studies to increase department productivity, product
yields, and reduce scrap.
. Devised assembly methods to increase productivity per unit of time and
reduce unit cost.
. Developed and implemented operational analysis procedures for
manufacturing processes to ensure production consistency and reduce
rework due to operator error.
. Designed ergonomic workstations and arranged the work envelope to improve
material flow.
. Coordinated and supervised facility layout and design work teams. Managed
$250K+ corporate expansion projects.
. Developed, implemented, and maintained all departmental procedures in
accordance to ISO9000 standards.
EDUCATION
B.S., Industrial Engineering - University of Alabama - Tuscaloosa, AL
SPECIALIZATION & TRAINING
DMAIC Problem Solving Kepner Problem Solving
Process Control Problem Solving Total Quality Principles
Red X Apprentice Problem Solving Statistical Process Quality Control
Mgmt.
ISO9002, ISO14001 Project Management
COMPUTER SKILLS
AGILE 9.2.2 COBOL Word
FORTRAN Lotus PowerPoint
AutoCAD Microsoft Office Excel Project
AFFILIATIONS & MEMBERSHIPS
. Project Management Institute
. Institute of Industrial Engineering (IIE)
. Board of Directors, Southwest Mississippi Boys & Girls Club
. Pike County Chamber of Commerce Uplift Leadership Council
. Mary Washington College, Freshman Mentor Council
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