Customer Service Representative

Dhaval Patel

#***, *** ******** ***. 647-***-****

Brampton, ON, L6y 2R9 **********@*****.***

Education And Training

Computer Systems Technician Jan

**** - ****** ****

Sheridan College, Brampton, ON

. Maintaining Honours standing, 3.32/4.0 GPA

Java Certificate

Jan - June 2011

Communication Crafts Pvt. Ltd., India

Bachelor of Engineering, IT June

2004 - June 2010

Gujarat University, India

Technical Skills

Operating Systems / Hardware:

. Familiar with MS Office, Edit Plus and JAVA platform (My Eclipse, Dr.

JAVA, Net-Beans), Visual Studio (2008, 2010)

. Able to troubleshoot and resolve technical issues relating to software

and hardware

. Familiar with Windows Family (95, 98, XP, Vista, 7) and LINUX

Networking:

. Experience designing, configuring, installing, integrating,

maintaining, and troubleshooting of LAN/WAN networks and systems

(labs)

. Knowledge of LAN, TCP/IP networking

. IP addressing using sub-netting, VLSM and CIDR

. Installation and configuration of CISCO routers and catalyst switches

. Able to implement, configure and troubleshoot EIGRP, RIP, RIP-Version2

and static routing

Programming:

. Languages: Java, JSP, Servlets, PHP, HTML, C, C++, C#, Asp.NET

. Effectively write code, pseudopod and documentation

. Quick to learn new languages

. Familiar with manual testing techniques

. knowledge of Software Development Life Cycle

Database:

. Able to design, build and query databases utilizing Access and SQL

. Adept with MySQL and SQL Server

. Knowledgeable with respect to Entity Relationship Diagram and Class

Diagram

Dhaval Patel

#706, 440 McMurchy Ave. 647-***-****

Brampton, ON, L6y 2R9 **********@*****.***

Projects

. Created interface in Java to design transformer in SolidWorks

. Developed Web application using My SQL database for real estate

searches, sales and purchases

. Learned JAVA basics and JSF Framework during training

. Experience with CSS, HTML, JavaScript

. Strong understanding of OOP fundamentals

. Hands-on experience in installing and troubleshooting Windows and

software applications

. Demonstrated ability to make sure anti-virus software is installed on

every system in the network, properly configured, frequently updated

and working properly on all computers and servers

. Develop Multi User Login form and Cache Manager for the JASXARIA

Project in JSF

. Network setup of computer lab at the college during 4 year study

Other Experience

. Customer Service representative (Cashier) at Sheridan Convenience.

(Current)

. Customer Service representative (Cashier) at Esso Gas Station.

(Current)

Interpersonal Skills

. Excellent communication skills, both oral and written

. Write reports and documentation

. Able to deal with users at different level of technical ability

. Work well as part of a team and independently

. Time management skills, able to meet time-lines and achieve goals

Areas Of Interest and Activities

. Networking & database security

. Website development

. Database management

. Learn new languages and technology

. Sports: cricket, volleyball (play and watch)

. Listen to music

. Watch movies

. Reading technical articles

References Available Upon Request

Contact this candidate