Customer Service Manager
Resume:
Aliyah Graham
Aurora Co 80017
*******@**-********.***
Objective
To obtain a position with a dynamic corporation where my superior customer service skills, data entry and leadership experience can be
used to contribute productivity to improve operations, and enhance company growth. Seek diversity and professional challenge with an
opportunity for advancement.
Core Strengths
Team Orientated Customer Service Superb Interpersonal Skills Excellent
Leadership skills Microsoft Office Creative Thinker
Self Motivated Behavioral trending Time management
Work Experience
Operation Manager
24-7Intouch September 10- Current
• Responsible for managing an inbound call center
• Management of agency budget in coordination with the Executive Director, while Oversee overall financial management,
planning, systems and controls
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each
function as well as coordination and communication between support and business functions
• Supervise and coach office manager on a weekly basis, as well as Regular meetings with Executive Director around fiscal
planning.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better
management reporting, information flow and management, business process and organizational planning.
Event Manager/DNS Agent
Echostar April 06- March 07
• Provided effective communication and customer service support to the sales and administrative teams on a daily basis
• Managed event planning along with VIP accounts
• Coordinated conference calls to creatively come up with effective managing skills
• Provided quality communication, customer support and product representation for each customer
Retail Manager
Cost Cutters May 05- August 06
• Increased retail quarterly profits from 5,000 to 10,000
• Effectively conducted retail meetings to go over profits, expenses and liabilities
• Successfully opened two additional stores in addition to hiring staff
Accomplishments
Customer Relations
• Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution
• Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints
and customer satisfaction
• Professionally resolved peer conflicts while setting SMART goals to prevent future conflicts.
Customer Service
• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with
customers
Telephone Service
• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
Database Maintenance
• Assisted in the managing of the company database and verified, edited and modified members’ information
Educational Background
Metropolitan State College of
Denver 2008-current
Business Major
Philosophy Minor
References available upon request*
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