Richard Simmons

*** *.*. *** *****, OK *****

acavez@r.postjobfree.com acavez@r.postjobfree.com

Cell 405-***-****

OBJECTIVE: I am searching for a technician position where I can effectively utilize my

expertise in technical support, IT projects, and advance my knowledge and potential for future

endeavors.

SKILLS:

Strong telephone etiquette skills Read Schematics/BOM's/Drawings

DOD Top Security Clearance (SCI) Soldering

Strong organization skills AC and DC Circuitry

Advanced verbal and written Wiring specialist copper/fiber optics

communication skills 3-5 years’ experience with Microsoft

2-4 years’ experience in customer Office tools (Word, excel,etc)

service 2-4 years’ experience with Windows

3-5 Years’ experience with Helpdesk OS (XP,Vista,Win7)

1-2 years of work/sales experience 2-4 years’ experience with remote

tools (citrix, sccm, dameware, etc)

Experience with Experience with

Unix/Linux

Cisco Comms Systems

Experience with Sequal databases Bilingual - Spanish

EXPERIENCE:

Ontrack Staffing- Oklahoma City, OK- Sept. 2013-Oct.2013

Contract @ Teleflora – Teleflora System Imaging Specialist

Call costumers on scheduled date for Windows 7 system imaging

Verbally assist costumer with installing Windows 7 system image

Remote in to costumers system using Team viewer and gotoassist

Configuring costumers newly imaged Win 7 system for Teleflora PCI compliances

Installing Point Of Sail software for florist costumers

Verify that costumers systems are synced and operational

Paladin Oklahoma City, OK Aug. 2013 - Sept. 2013

Contract @ Dell - Army Enterprise Service Desk

Tier 2 Help Desk Technician

Active Directory Account Administrator

Clearance Required: DOD Secret Clearance or able to obtain Interim Secret

Remote Access

VPN Support

Service / support request entry via an Incident tracking system

Provides support for file access issues

Able to provide advanced usage support to software packages including but not limited to

M icrosoft Word, Outlook, Excel, PowerPoint, etc.

Tad Pgs - Oklahoma City, OK June 2013 - July 2013

Contract @ Dell - ADT/TYCOIS I T Service Desk

Remote Desktop via SCCM Windows

Respond to customer technical problems/issues

Identifies and provides input on unique or recurring customer problems

Monitors and tracks issues to ensure accurate resolution

Solves problems for customers with challenging expectations (often escalated or irate)

Write training manuals

Install, modify, and repair computer hardware and software

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks

(WAN), and other systems

Apex, Inc. - Oklahoma City, OK Sept. 2012 – March 2013

Contract @ Dell - Boeing Enterprise Help Desk

Remote Desktop Updates

Respond to customer technical problems/issues

Identifies and provides input on unique or recurring customer problems

Monitors and tracks issues to ensure accurate resolution

Solves problems for customers with challenging expectations (often escalated or irate)

Agepeland Daycare - Moore, Oklahoma April 2012 - Sept. 2013

Teacher

Planned activities

Supervised children during activities

Mentor

Took kids on Field Trips

Collected activity and registration records

Maintains supplies, equipment and materials

Army National Guard - Laghman Province, Afghanistan Feb. 2011 – Dec. 2011

Operation Enduring Freedom – Deployment

Apex, Inc - Oklahoma City, OK April 2010 – Feb. 2011

Contract @ Dell - AKO Help Desk Agent

Service Desk (Bilingual-Spanish)

Respond/Assist customer’s technical problems via e-mail and phone

Focus on delivering a positive customer experience

Monitors and tracks issues to ensure accurate resolution

Maintains/builds relationships with other groups that impact the technical aspect for

phone support (e.g. tool content teams, product group)

Army National Guard - Norman, OK Aug. 2008 - Feb. 2010

United States Army National Guard

Basic Training

Graduated 35-T Course

Volunteered in support of “Operation Enduring Freedom” to Afghanistan from Feb. 2011

to Dec. 2011

Networking and computer component repair

Available knowledge for Shadow UAV Systems

Internet Protocol (IP) Network Architecture

Distributed Common Ground Station-Army (DCGS-A) systems and components

Controlled MI and national cryptology

Conducts computer network operations

Installs and reconfigures computer hardware and software

Fire Lake Grand Casino - Shawnee, OK Dec. 2007 – Feb. 2008

Dispatcher

Responsible for relaying important messages

Keep daily logs of money and personnel transactions

Responsible for maintaining safety around the casino

Parks and Recreation - Oklahoma City, OK June 2007 – July 2007

Play In the Park Staff June 2006 – July 2006

Planned activities

Supervised children during activities

Mentor

Took kids on Field Trips

Collected activity and registration records

Maintains supplies, equipment and materials

Chevron Gas Inc. - Keller, Texas

Chevron Gas Attendant Dec. 2006 – Feb. 2007

Customer Service

Cashier

Maintenance Checks on Gas Tanks

EDUCATION:

Some College Coursework Completed, Networking/ Cyber Security,

Rose State College Midwest City, OK 2007-2009

Cochise Community College Sierra Vista, AZ 2009-2010

Oklahoma City Community College OKC, OK 2010- current

CERTIFICATION:

Active Top Secret Clearance

In process of obtaining A+ Certification

Contact this candidate