Customer Service Manager
Resume:
Peter Webber
*****@***********.***
OBJECTIVE
Organizational Leadership
I am seeking an opportunity to increase the success of an organization by helping
to marry technology solutions to business needs.
PROFILE
MBA and Technology degrees provide a unique blend of skills that drive innovation
Clear communicator with a team-oriented approach to management
Data 'Geek', driven by measurable results and analytics
Strong belief in the power of social media and the ability to directly connect
people and their passions
Owner/director for design, implementation and maintenance of large scale
Heterogeneous software and hardware systems.
System-operations training, and customer service aficionado
Proficient in the design and implementation of disaster recovery plans
EMPLOYMENT
Southfield Christian School Southfield, MI 2010 - Present
Director of Information Technology - Executive Leadership
Team
Responsible for driving innovative technology
initiatives.
Key Responsibilities/Major Accomplishments:
Designed and Directed one of the world's first 1:1 iPad
program in the K-12 Market
Processed and Executed a comprehensive Social Media Plan
Responsible for Annual operation and capital budget
process
Day to day management of local IT operations
Development of Educational IT Roadmap
Project and Budget management for new technology
programs.
Steel Industries, Inc. Redford, MI 2008 - 2010
Information Technology Manager
Responsible for managing a team of IT professionals within a modern manufacturing
environment.
Key Responsibilities/Major Accomplishments:
Successfully directed implementation of site-wide Vlan/QOS compatible network
infrastructure
Led local team in a clean transition from TDM based phone system to a
corporate-integrated Cisco CallManager (CUCM)
Day to day management of IT operations in an ISO, NADCAP and pre-SOX environment.
Managed Group of technicians and programmers supporting core business operations
in both a SCO Unix and Microsoft Windows (Server 2003) environment
Support of computer based shop-floor equipment
Allcomm Communications, Inc New Hudson, MI 2006 - 2008
Operations Manager
Responsible for management of all aspects of internal operations, including
project management of Complex VoIP/ Network implementation, supervision of
engineers/technicians and systems administrators.
Key Responsibilities/Major Accomplishments:
Responsible for day to day management of business operations
Integral in the development of more effective operation procedures
Responsible for the development of new business ventures
Project Design and Management of Medium to Large Scale Business Systems (Voice,
Video, and Data) in heath, manufacturing and other business environments.
Developed and Maintained all Internal IT Systems, as well as a Proactive IT
monitoring system for Customers
Obtained and actively used VoIP Engineer certification
IE & E Industries, Inc Madison Heights, MI 2000 - 2006
IT Manager
Responsible for design, implementation and maintenance of all computer and
networking systems.
Key Responsibilities/Major Accomplishments:
Successfully transitioned from a Novell based networking system to a Windows 2003
based solution extensively utilizing Active directory and Group Policy
Implemented System-wide CRM solution utilizing MSSQL server on Windows Server 2003
Designed and implemented ISO compatible disaster recovery procedures
EDUCATION
Wayne State University Detroit, MI 2008 - 2011
Masters of Business Administration
University of Phoenix Livonia, MI 2005- 2007
Bachelors of Science in Information Technology
Interactive Intelligence Indianapolis, IN 2006
ICCE certification for installation of CIC and EIC VoIP Systems. Obtained on v2.4
and actively used for v3.0 implementations
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