Customer Service Manager

*** *. ******* ******, *** Angeles, CA *****

Phone: 818-***-**** *********@*******.***

WILLIAM B. HOWARD

PROFILE:

• I have experience in strategic forward-planning; operating within the tight financial disciplines imposed by

ambitious budgets which I have helped to plan;

• Speak to large as well as small audiences, both adults and children.

• Teach experienced and inexperienced students in motivational speaking techniques.

• Supervise office staff members in various duties.

• Process statistical reports from raw data.

• Knowledge of various computerized business software programs

OBJECTIVES:

• Proven leadership and human management skills

• Excellent interpersonal skills and communication skills

• Excellent Marketing and Negotiation Skills

• Rapid adaptability to new problem-solving and new locations

• Career development and excellence

• Highly Skill in computer operating

• Good attitude and impeccable character and integrity.

EDUCATION

COMPUTER LEARNING CENTER Graduated in top 10% of my class with a 3.67 GPA. 1993-1994

UNIVERSITY OF NEBRASKA Studied English Comprehension 1980

EMPLOYMENT HISTORY

SAFE MOVES (RETURNED TO COMPANY LISTED BELOW) AUGUST 2012 TO PRESENT

1994 - Feb. 2011

SAFE MOVES:

* Safety Instructor: Teach traffic and bicycle safety to elementary,

junior and senior high school, students, parents and senior citizens through seminars and "rodeos" (a

mini city setup where the students are directed by me to act out situations as

pedestrians or bicyclists).

* Trainer/Supervisor/Mentor to Safe Moves instructors.

* District Manager of Safe Moves' San Diego office.

* Statistical Report Processing: Process traffic information from schools.

* Booked/sold seminars and rodeos to schools.

CLASS PEST CONTROL 1988 - 1992

* Termite and Pest Control Inspector: Inspected homes for pests.

* Customer Service: Serviced customer accounts.

PRICE SAVERS WAREHOUSE 1986 - 1988

* Public Relations: Supervised groups in canvassing assignments.

* Marketing Representative: Sold memberships to businesses.

ACHIEVEMENTS & EXPERIENCES

• 28 years of motivational and public speaking experience.

• Certificates and awards for motivational speaking.

• Service in public relations, customer service and sales for various

• Supervising groups in various canvassing assignments.

• Guest speaker at U. C. L. A. in 2006

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