Customer Service Assistant

JAQUELINE L. HELFER

*** ****** ****** * Bloomfield, NJ 07003 * 862-***-**** *

********@****.***

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OBJECTIVE

Seeking a position within a global context that will allow me to utilize my

strong organizational skills, educational background, and customer service

skills while adding value to the organization that I am a member of[pic]

EDUCATION

William Paterson University

Wayne, NJ

Bachelor of Science; Global Business

May 2013

Dean's List, GPA: 3.45

Felician College, Lodi, NJ

January 2009

Passaic County Community College, Paterson, NJ

May 2008

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RELATED EXPERIENCE

CATB Liquor Import

Paterson, NJ

Promotional Assistant

05/09 - 11/11

. Managed the advertisement and promotion of Peruvian imported

wines to the North Jersey market

. Provided administrative support services including typing,

filing department records, organizing incoming mail, answering

telephone calls and customer questions

. Highly skilled in the use of standard office equipment,

including computer input and output devices

. Facilitated and led various expos, events, and private parties

for the promotion of the imported products

. Increased revenue and sales through effective marketing and

advertisement

Valley National Bank

Wayne, NJ

Check Encoder

08/06 - 10/08

. Highly skilled in working with encoding machines and finishing

the encoding process within a given time

. Encoded over 5,000 checks daily while proofing work from all

bank branches and back office departments across the tri-state

area

. Manually entered large volumes of data into a database system

with 100% accuracy

. Self-driven and highly-efficient given time constraints while

continuing to produce quality data

. Managed large amounts of sensitive client and account

information

St. Joseph's Hospital

Paterson, NJ

Internship Program (Nurse Assistant)

10/06 - 05/07

. Aided nurses in their daily supervision of elderly patients

. Completed paperwork accurately, on time, and with no errors

. Provided assistance with phone coverage, filing, printing, and

photocopying documents

. Often took lead on assisting patients with daily living tasks

due to highly organizational and customer service skills

. Interpreted for Spanish speaking patients

Burger King Clifton,

NJ

Cashier

02/04 - 02/06

. Provided excellent customer service

. Quickly processed cash and credit transactions with accuracy

. Worked very well in a team environment

. Mentored new hires to effectively manage the front desk while

packaging meals for consumers

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SKILLS

. Bilingual (English/Spanish)

. Highly skilled in Computer Programs

. Cash Handling

. Working Knowledge of Banking

. Proficient at Encoding Checks

. Speed Typing (90 w.p.m.)

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