Customer Service Sales
Resume:
Mari Selmeci Pompano Beach, FL
********@*****.***
http://www.linkedin.com/in/mselmeci
@MSelmeci
Business Operations Manager
A self driven Operations/Office Manager with experience in distribution logistics, customer service, accounting,
inventory control, systems development & implementation, employee training and support. Consistently able to identify
problems and implement solutions. Strong organizational, analytical, problem solving and decision making skills. Exceptional
multi tasking and time management skills. Strong sense of loyalty with a team member mentality. Experience in cultural
diversity and changing environments. Fully bilingual in both English and Spanish.
ADVANCED SKILLS
• Proficient and highly skilled in Excel, Word, Publisher, Power Point and Outlook, W7, MS Exchange, AutoQuotes, RPMS,
QuickBooks Pro, ADP Payroll, Crystal Reports, Email Marketing (Constantcontact.com), CRM (Salesforce.com),
SharePoint 2007, MS Project 2010, iPad business applications and Network Administration. Server Based software SBS
2008, GFI, Sonicwall, Mail Essentials, Veritas BackupExec, Terminal Servers.
• Highly experienced with hardware administration, support and maintenance of servers, workstations, laptops, iPads,
printers, and peripherals to ensure optimal performance and compliance.
• Coordinating Trade Show exhibits, promotions, shipping and staff travel plans.
• Ability to communicate complex information and topics to all levels of management and non management in a concise
and clear manner.
• Extensive experience in effective planning and implementation of new systems and procedures.
• Supply Chain Management (Experience with chain accounts such as Darden Rest, OSI, Burger King, Costco, Steinmart).
• Experience with GSA Advantage and State of Florida government contracts.
PROFESSIONAL EXPERIENCE
Ordyx POS – Boca Raton, FL Present
Point of Sale (POS) service for restaurants and bars – Cloud base – Software as a service (SaaS) (10+ employees)
Office Manager
• Daily accounting entries using QuickBooks online; prepare cash flow; company payroll, A/R, collections, commissions.
• Execute general administrative support and provide high level support to upper management.
• Communicate and assist customers with products and value added services.
• Company purchasing and managing vendor relationships.
• Produce reports and import leads into salesforce.com
• Coordinate Trade Shows.
• HR and benefits functions.
Chernoff Sales, Inc. – Pompano Beach, FL 1994–2012
Wholesale Distributor and Manufacturer’s Representative of Restaurant Equipment and Supplies (20+ employees)
Business Operations Manager
Key Achievements:
- Achieved “The Best of the Best Award” for consistently going beyond and above company expectations.
- Developed and implemented automated order tracking system resulting in faster order fulfillment and invoicing.
- Reduced warranty credit processing by 80%.
- Increased customer satisfaction by 40%, by working effectively to improve customer care processes.
- Successfully negotiated transportation contracts resulting in $250,000 annual cost savings.
- Planned and successfully executed supply chain “roll out” for national accounts such as Darden Restaurants, Arby’s,
Burger King, OSI, Kangaroo Express (The Pantry).
- Developed and implemented preventative maintenance plans that improved operation effectiveness by 40%.
- Created a disaster recovery plan resulting in a very limited ‘down time’ when executed.
• Supervised the day to day business operations including:
- Directed and supervised customer service, accounting (payables / receivables / billing, collections, receivings, GL accruals),
payroll (940, 941, W2, 1099), warehouse/shipping department, parts & service, warranty administration and
inventory control.
- Compiled submissions such as sales tax (Florida DR15 + other states), unemployment tax UCT6 and other monthly,
quarterly, yearly tax/licenses required.
MSelmeci Page 2
- Developed and compiled reports for financial analysis, sales, inventory, buying groups and purchasing.
- Logistics Negotiated annual rate contracts with multiple carriers for various shipping lanes.
(Experience with multiple LTL carriers, truckloads, air and ocean freight, UPS/FedEx, 3rd party logistic companies, expediters and
forwarders, white glove service)
• Managed of the IT department including:
- Systems selection and procurement of hardware / software.
- Installed and implemented various software/hardware systems.
- Administrated and maintained main, terminal and fax servers, workstations as well as software licenses and
subscriptions.
- Procured & launched Mobile Device integration systems.
• Conducted employee training and support (software and office procedures/policies)– ALL departments
• Recruited, screened, and interviewed all potential customer service, accounting, and warehouse candidates.
• Sales & Marketing:
- Designed and developed marketing tools (sales/product promotions, spiffs, product information) for the sales force
and specific customers using MS PowerPoint and Publisher as well as via email (using Constant Contact), and social
media utilizing Facebook and Twitter.
- Generated various customized sales reports (customers sales, products, GP, YTD comparison, sales/customers
trends, customers rebate)
Mares International – Fort Lauderdale, FL 1992 1994
Division of Brazilian owned yacht manufacturing and brokerage company (10+ employees, Ft. Lauderdale Office)
Office Manager
• Designed and implemented a comprehensive business computer system including, installation, training and
maintenance. Managed, maintained and supported company’s hardware and software.
• Designed and developed customer tracking system for the sales department.
• Compiled various reports required by management and sales department.
• Prepared and managed quarterly and monthly operating budgets.
• Accounting responsibilities – GL entries, accounts receivable and payable, account analysis, reconciliations, coordinated
monthly closings, operations cash management.
• Payroll processing, 941 and other state and federal payroll taxes, W 2’s.
• Group insurance and various human resource related functions.
EDUCATION
Bachelor of Science in Industrial Engineering and Operations Research
Minor: Computer Information Systems University of Massachusetts, Amherst, MA
WORKSHOPS & SEMINARS
New technologies in Marketing. Various Microsoft seminars.
FRLA Social Marketing Summit. Social Media Success.
Sustainability Essentials Webinars. Social Media Marketing Made Simple.
The Power of Email Marketing. Socially Successful: Social Media.
Tech Made Simple: Boosting Your Business Using Technology.
iPhone & iPad in business: Integration, Security, and deployment.
Webinars (Socialmedia.com, Splashmediau.com, salesforce.com, dell.com, tmcnet.com,
HubSpot.com, iContact.com, ConstantContact.com, newhorizons.com)
PERSONAL
Bilingual (English/Spanish) US Citizen State of Florida Notary Public
Contact this candidate