Administrative Assistant Customer Service

JAIME T. WATSON

**** **** ******* ***** . ********, NC 27012 . Phone: 240-***-**** .

************@*****.***

Administrative Assistant & Office Support

A self-motivated Administrative Assistant that strives to gain experience

in all types of office support and office management to an industry leading

employer. Proficient in general office support, including file maintenance

and database administration.

AREAS OF EXPERTISE

Maintain Office Procedures Scheduling Appointments Database Management

Professional Communications Physical/Electronic Filing Administrative Support

Maintain Accurate Records Office Supply Orders Multi-Line Phone Expertise

Punctual Receptionist Excellent Customer Service

Ability To Meet Timelines Microsoft Office Quick Learner

PROFESSIONAL EXPERIENCE

IAP WORLDWIDE SERVICES, Washington, DC

07/2009-11/2010

Administrative Assistant/PAD

Performed a variety of clerical, administrative, and support duties in a

complex, fast-paced healthcare environment.

. Coordinated with the case manager and health care providers for

updates on the status of WTs that are absent sick, inpatient or in an

outpatient status.

. Maintained databases, received calls, greeted visitors and warriors,

assisted company commander and other staff members as needed.

. Completed all necessary documentation and transactions in local

information systems/database as appropriate.

. Utilized electronic (email) and or telephonic methods to deliver

communication to Commanders, WTs

. Assisted the Personnel Specialist for assignment and re-assignment

instructions for Soldiers that are attached, assigned, released or

transferred from the WTU.

. File documents and memos in accordance with DA system.

Position-Specific Software and Programs: Data Management System (TDMS)

formerly known as Joint Patient Tracking Application (JPTA), Medical

Operational Data System (MODS), TRANSCOM Command and Control Evacuation

System (TRAC2ES), Armed Forces Health Longitudinal Technology Application

(AHLTA), Composite Health Care System (CHCS), Soldier Patient Tracking

System (SPTS), Medical Protection System (MEDPROS), and Military Medical

Tracking System (MMTS).

Sabre Systems, Inc. (BATF -FRL), Beltsville, MD

12/2006-01/2009

Program Analyst Assistant/Acting Analyst

Provided administrative support to the Fire Research Laboratory Chief,

supervisors and laboratory engineers at the Bureau of Alcohol, Tobacco,

Firearms and Explosives (ATF) Fire Research Laboratory (FRL). by preparing

travel documents, making travel arrangements, schedule meetings,

maintained budgetary items, cost estimates, allocations, obligations and

expenditures, and other admin/clerical duties.

. Maintained various database and systems to track, control, and report

on the Fire Research Laboratory's activities and programs.

. Verified facts and statistics collected and analyzed data, located

reference material, reviewed reports and publications.

. Ordered office supplies and maintained overall organization of the

supply areas.

. Copied complete project file reports to send to the submitting agent,

close complete projects in (FACETS) accordingly, as well as run

monthly and year-to-date statistic.

. Thorough knowledge of the government financial codes, government

filing system and filing codes.

Position-Specific Software and Programs: Financial Resource Desktop (FRED);

Forensic Case

Evidence Automated Tracking System (FACETS); MS Office Excel, Word, Access,

Outlook;

************@*****.***

PDS TECHNICAL SERVICES (BATFE-FRL), Beltsville, MD

03/2005-05/2006

Administrative Assistant

Provided administrative and clerical support and acted as assistant to the

Fire Research Laboratory Program in a long-term temporary role for PDS

Tech, Inc, an award winning specialty recruiting firm supplying temporary

staff and project support to the leading companies. Duties included file

creation and maintenance, office management, supply management, and more.

. Responsible for creating and maintaining Case Jackets/Project Files

for the Fire Research Laboratory's case work.

. Ordered and maintain all office supplies.

. Professional communication, both orally and in writing.

. Ensured completion under an intense deadline.

. Knowledge of MS software and databases such as MS Word, MS Outlook,

and Excel, applying this experience and expertise to in a detail-

oriented crime laboratory.

NANCY ADAMS PERSONNEL, Takoma Park, MD

04/2004-08/2004

Temporary Program Analyst Assistant/Acting Analyst

Provided administrative, clerical, scheduling, and office coordination

support in a full-time temporary role for Nancy Adams is a leading area

staffing agency, providing temporary employment to a wide range of

employers in the Washington, DC area. Duties included phone management,

financial reconciliation, document creation, database management, and

others as assigned.

. Copied, filed, and faxed documents.

. Answered and managed multi line phones.

. Scheduled travel arrangements and hotel reservations for staff

members.

. Processed reimbursements and logistics information.

. Prepared visual aids for conference and meetings.

. Maintained and updated large and complex databases containing critical

project information.

. Accurately maintained company document inventory.

SUITLAND FAMILY HEALTH CENTER Suitland, MD

07/1996-06/1997

File Clerk

Provided professional clerical and administrative support. Duties included

phone management, drafting professional communications, patient services,

and others.

. Answered and managed multi line phones.

. Faxed and filed all documents in a timely and organized manner.

. Provided client services by contacting patients for Physician follow-

up appointments.

. Assisted Physician with the completion of referrals and school health

forms.

. Communicated effectively with insurance companies to verify patients

insurance.

. Effective calendar management when scheduling and confirming

appointments.

Education

Prince George's Community College

Credit Courses in Elementary Education

Fairmont Heights High School

High School Diploma (1997)

Career Achievements and Awards: Successfully helped B.A.T.F.E pass audits

while holding the spot as the acting program analyst. Received Outstanding

Performance and Recognition Award in support of the Warrior Transition

Brigade at Walter Reed Army Medical Center. Passed work inspection while

under contract with IAP at Walter Reed Army Medical Center.

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