Customer Service Sales

Amber Dawn Nicholas

**** ***** ******** ****

Trussville, AL 35173

Phone: 205-***-**** Email: ********@*****.***

OBJECTIVE:

*Seeking a position which continues in furthering my experience in management with increased promotion

*Seeking a position to utilize my superior leadership skills and the ability to train fellow and or new employees

*Seeking a position which allows me to apply high levels of attention to detail, creativity, and versatility

SUMMARY OF QUALIFICATIONS:

I am a highly motivated and dependable veteran of the military who learns quickly. Due to my experience I maintain a consistent high number of sales in the sales industry. My current management skills combined with the ability to train others allow me to employ effective ideas that increase work performance, staff morale, and growth in a company. I utilize my ability to multitask or “fill in” for fellow staff members while maintaining duties of my own. I am also punctual and able to perform top-notch under any stressful situations.

WORK EXPERIENCE:

-Advantage Security Corporation: Consultant, Installer, Team Lead, Sales/Install Manager (06/2013-Present)

Ordered and sold product, managed employees, interviewed applicants, trained employees, developed new procedures to increase customer satisfaction and sales, installed many of my own and employee sales, and in charge of purchasing materials for maintaining company sales, vehicle maintenance and registrations, and employee/company permits and licensing

-Safe Home Systems: Consultant, Team Lead, and Manager (06/2012-06/2013)

Sold product, managed consultants, performed daily customer service, trained new employees

-Saber Alarm: Promotions Consultant and Manager (10/2010-06/2012)

Promoted and sold product, interviewed applicants, trained employees, managed consultants, performed daily customer service, administrative duties, and coordinated staff meetings

-Benjamin Russell Hospital for Children: Nurses Aid, Administration, and Stock Coordinator (7/2008 – 10/2010)

Performed customer service, recorded patient’s status and information, utilized computer skills, appropriately operated medical devices, and performed extraordinary patient care with extreme compassion while supporting patient’s family/loved ones

-United States Air Force: Aerospace Medical Technician, Trainer, Shift Leader and Supervisor (6/2004 – 7/2008)

Completed Basic Training and Fire arm/Tactical training, completed Medical Technician school, CPR and BLS certified, awarded ribbons and decorations for serving in “Operation Enduring Freedom”, performed patient care in life threatening situations while in the United States and Afghanistan, guarded enemy soldiers/affiliates and vulnerable entry points on base in Afghanistan, performed excellent while in extreme hostile/life threatening situations, and received an honorable discharge upon completed enlistment.

EDUCATION/CERTIFICATIONS:

Wallace State in Hanceville, AL (2009 – 2011)

(Maintained 4.0 GPA in all below courses)

College English, American Literature, Western Civilization I, Psychology I and II, Biology I and II, Anatomy/Physiology I and II, College Algebra I and II, Calculus, Trigonometry, Speech and Public Speaking, and Art Appreciation

Current Alabama Electronic Security Board of Licensure and System Installation Locks and Strikes Certified

REFERENCES AVAILABLE UPON REQUEST

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