Maintenance Software

Terrance Shepherd

469-***-**** ************@*****.***

Profile

Highly detail-oriented and persistent IT Technician with training in various computer software and operating systems.

Able to troubleshoot and repair/replace hardware components quickly and confidently. Adaptability to emerging new

software and hardware technologies, in addition to self-motivated and dedicated.

Key Skills

A+ Certified

Net+ Certified

Windows 7 Certified, (Configuring)

Customer Support

Desktop PC Troubleshooting

LAN and router setup and configuration

Installation of various Security software

Installation of various peripheral hardware (including related software/drivers)

Implementation of routine system maintenance

Experienced in building custom PCs

Education

CCI Training Center Dallas, TX February 2013 - October 2013

Computer and Network Administration

Aviation Institute of Maintenance Dallas, TX October 2007 - May 2009

Technical Diploma in Aviation Maintenance

KD Studios Actors’ Conservatory Dallas, TX October 2000 - January 2002

Associate in Performing Arts

Work Experience

Recycle Revolution Dallas, TX September 2011 - June 2012

Sorter/Warehouse

Sorted mixed plastics, aluminum, and paper

Assisted with the sorting and tagging of E-waste

Prepared assorted bins for the day’s routes

Baled cardboard, plastics, and aluminum

Alliance Data Systems Dallas, TX April 2007 - June 2007

Insert Operator

Loaded and operated mail insert machines

Performed minor adjustments and maintenance

Pre-sorted, if required

Hoya Vision Care Dallas, TX September 2006 - February 2007

Machine Operator

Utilized multiple machines to generate and polish lenses for eye glasses

Maintained timely output while ensuring minimum errors

Military Service

U.S. Navy Machinists' Mate E-4 June 1998 - July 2000

Machinists’ Mate ‘A’ School

Classified Security Clearance

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