Manager Quality Control

Claudia Mendez

**** ** ** ** ***. *I Miami, FL

786-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

• 10_years of management experience; 6 years serving as functional analyst/logistics specialist.

• Multiple software and accounting proficiencies.

• Experience in SAP R/3 system implementation process.

• Excellent leadership skills that have been refined through various co-curricular and job related

leadership positions.

SOFTWARE PROFICIENCIES

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• Microsoft Visio

Microsoft Office

• •

SAP R/3 Profit

• •

Microsoft Project Great Plains

• •

Efactory Quick Books

• •

Publisher Front Page

EXPERIENCE

Logistics & Operation Manager 12/2006 – 10/2013

Onyx Miami, FL

• Led a team and conducted training on new software implementation.

• Improve the efficiency of shipping procedures. Coordinate activities and supervise to make sure

orders are ready to go out when transport trucks arrive

• Implemented project for continuous improvement and statistical application tools; addressed

different philosophies of administration obtaining 95% satisfaction in customer survey.

• Implemented audits plan to identify deficiencies in internal controls and different cycles.

• Monitor quantity, cost and efficiency of movement and storage of goods.

• Allocate and manage staff resources according to changing needs; negotiate with suppliers of

services relative to operation, thereby reducing 30% of the cost in services rendered.

• Ensure safety regulations are met, obtaining zero incidents.

• Manage staff training issues, reducing 40% operation costs.

Quality Control Manager 06/2004 – 08/2006

Nutron Division Rotonics Manufacturing Miami & Bartow, FL

• Analized the process of production and implemented ISO 9000.

• Applied Six Sigma tools in the daily activities controls to improve process by 40%.

• Participated in organization, training and control of implementation of new plant located in Bartow,

Florida.

Administration Manager 05/2003 – 05/2004

Nesi Electrical Services Miami, FL

• Coordinated meetings and inspections with the city’s inspector.

• Performed account payables-account receivables procedures; prepared

invoices and employee payroll.

• Input data for Quick Books.

Manager and Functional Analyst 06/1999 – 04/2003

Sony Chile Santiago, Chile

• Studied all business processes to implement SAP software.

• Identified deficiencies in internal process of SM (Service Management) module; implemented and

customized SM module SAP R/3 version 4.6B, thereby obtaining an increase in productivity over

80% and reducing operation cost by 20%.

• Implemented the first model of SM module in SAP R/3 version 4.5 (2000-2001).

Quality Control Manager 06/1992 – 05/1999

Sony Chile Santiago, Chile

• Created Quality Control Department in Sony Service Chile.

• Devised and implemented plan to improve productive process of ascertaining customer service

satisfaction, resulting in 90% increase in customer satisfaction.

• Applied tools and techniques of Improvement Continues, Six Sigma and Total Quality Management.

• Coordinated the development of Methodology ISO 9000.

Quality Control Manager 11/1989 – 05/1992

Xerox Chile Santiago, Chile

• Created a procedural repairs handbook for photocopier equipment.

• Produced and participated in the implementation of strategies used to ensure quality customer

service.

• Reached 75% improvement in customer satisfaction by applying Total Quality philosophy

(survey and investigation).

• Conducted training workshop for technicians to improve technician caller response time using CAT

(Center Attention Technique).

Programmer and Control of Production 03/1988 – 10/1989

Army Plant Andes Sam Chile Santiago, Chile

• Maintain control of production lines and ensure program efficiency

• Controlled statistical analysis in productive process.

• Ensure regulations were met in accordance with the International Normative.

EDUCATION

University of Phoenix, Miami, FL

Master of Business Administration, 2012

University of Santiago, Santiago, Chile

Bachelor of Science degree in Industrial Administration Engineering, 1997

University of Santiago, Santiago, Chile

Industrial Control Technician, 1988

CONTINUINING EDUCATION COUSES

• 2007 Taxes WorkShop, Florida Department of Revenue

• 2006 Accounting. Basic Concept M iami Dade

• 2005 ISO 9001:2000 Given for MEP Florida (Florida Manufacturing Extension & Partnership)

• Quality Assurance/ In ternal Quality Auditor Training.

• 2002 SAP R/3 Module Logistics & Service (MM y SM) SAP CHI LE

• 1999 SAP R/3 - Module Logistics & Service (MM y SM)- Customising SAP R/3 SAP CHILE

• 1999 ISO 9000 Given for SGS Chile (version 2000) Quality Assurance / Quality Auditory

• 1998 Technique of Communications to boss ICARE

• 1997 Technique of Administration of time for boss ICARE

• 1992 Int roduction ISO 9000 given Inacap Chile

• 1991 Communication Corporation DALE CARNEGIE

• 1990 Quality Leader, Management by facts Xerox Corporation

• 1989 International Seminary of Quality Strong design of Quality Engineering U niversity

Católica of Chile.

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