Customer Service Front Desk
Resume:
Karla Rocha
Winston-Salem, NC 27104
*************@*****.***
Objective:
To obtain a position that will enable me to use my strong reception skills
either in the medical field or any office setting that has a position in
administrative work.
Skills:
Type 50+ WPM, experienced in Microsoft Office, Excel, Outlook, Power Point,
Microsoft Professionals, FSIS, IMS, Focus and Eyecom. Have 8+ years of
reception/clerical experience, a quicker learner, great at multitasking,
performs well under stress, patient, honest and dependable.
Employment:
Office Assistant/Front Desk Receptionist
November 2011-Present
Forsyth County Department of Social Services
Winston-Salem, NC
. Answer phone calls for all departments at DSS
. Transfer calls to the correct department
. Answer client's questions about all the departments at DSS
. Assign client's a caseworker, pull closed records for caseworkers that
request them, deliver records to caseworkers
. Look up active client information if they request it
Work First/Work Experience Program
September 2010-November 2011
Forsyth County Department of Social Services/Goodwill Job Link
Winston-Salem, NC
. Helped at the Family and Children's second floor reception desk and
handled ingoing and outgoing mail
. Transferred files to different floors, made boxes for Twin City, and
anything else that was needed of me
. General office duties, helping clients with making resumes and filling
out job applications
Front Desk Receptionist/Optometry Assistant
October 2007-October 2008
eyecarecenter
Winston-Salem, NC
. Answered phone lines, set appointments, data entry, sold/ordered
contact lenses, and accepted patient payments
. Filed insurance, checked patients in/out, trained patients with
contact lenses, and filed patient charts
. Assisted with OCT and Fundus photography on the on the OptoMap as
needed
Cashier
November 2005-October 2007
Wal-Mart
Winston-Salem, NC
. Scanned merchandise, accepted customer payments, and provided
courteous customer service
Front Desk Receptionist/Optometry Assistant
February 2002-November 2005
Garber Eye Center
Kernersville, NC
. Answered phone lines, set appointments, data entry, and helped doctors
with eye exams as needed
. Accepted patient payments, filed insurance, checked patients in,
trained patients with contact lenses
Front Desk Receptionist
June 1999-February
2002
Gold's Gym
Winston-Salem, NC
. Answered phone lines, checked clients in, processed payments, and set
appointments
. Assisted marketing department with telemarketing program, and provided
personal training
Education:
Forsyth Technical Community College
January 2010-present
Associate in Applied Science
Winston-Salem, NC
Forsyth Technical Community College
November 2005-
February 2006
GED
Winston-Salem, NC
Contact this candidate