Customer Service High School

Nakia Brown

916-***-**** *********@*****.***

**** **** ****** **********, ** 95820

Professional Profile Bank Supervisor (Teller Coordinator) with over four and a half years of Banking

experience. Areas of expertise include training, operations, cross-selling,

scheduling, cash handling and managing employees. Proven ability to listen well,

to clients and internal teams, and integrate information accurately and efficiently

to guide process development and performance.

Excellent Customer Microsoft Office

Service Problem Solving Skills

Management skills Cash Handling

Microsoft Word Adaptive to change

Microsoft Excel

Professional Teller Coordinator

Accomplishments Stellar Teller 2nd Quarter 2011

Stellar Teller 3rd Quarter 2011

Top Performer 2nd Quarter 2011 in Region

Top Performer 3rd Quarter 2011 in Region

Top Performer for the Year of 2011 in Region

Teller

Trained to promote to Teller Coordinator within first year and a half.

Met all Quarterly goals each quarter if not exceeding them.

Regulation’s Ambassador for my branch during yearly audit seasons.

Work History July 2010-February 2013

Teller Coordinator, U.S. Bank, Sacramento, CA

Oversees teller transactions, as well as completes teller job description below.

Responsible for pulling daily reports, processing ATM envelopes and any research

that goes along with it. Teller Coordinator puts together Loss Packets and

completes necessary research, balances the ATM, Vault teller, review binders,

exposures, cash audits, shipment processing, coaching, complete

weekly/monthly/quarterly audits etc.

July 2008-July 2010

Teller, U.S. Bank, Sacramento, CA

Demonstrated excellent customer service in accordance with the U.S Bank's Core

Values. Handles routine transactions (deposits, withdrawals, advances, loan

payments, merchant transactions etc.), and balances these transactions daily while

ensuring a positive interaction with customers and non-customers; also cross-

selling products when appropriate by making referrals to those who specialize in

the bank's product line. Delivers top performance while following procedural and

regulatory rules.

November 2007-July 2008

Mental Health Assistant, Human Resource Consultants, Sacramento, CA

Managed front desk, scheduled patient’s appointments, answered multiline phones,

and filed medical records.

Education High School Diploma

Monterey Trail High School

Sacramento, CA

June 7, 2007

References [References are available upon request.]

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