Manager Service

FELICE CURCELLI PRODUCT EXECUTIVE CTO ENTREPRENEUR

HELPING COMPANIES THROUGH INNOVATION OF PRODUCTS AND BUSINESS PROCESSES

PROFESSIONAL SUMMARY

Business savvy problem solver with thirty years of software development, product management and

people management experience with companies ranging in size from startups to very large companies.

Led product and business processes innovation for small and established businesses, developing secure

and scalable cloud based software, Software as a Service solutions for enterprises and consumers.

As an innovative thinker committed to continuous improvement, continually envisioned and improved

operations using a process oriented holistic approach that considers the enterprise wide implications.

As an expert in Enterprise software and as strategic thinker focused on the big picture to create long

term visions and roadmaps while providing continuous results through a sharp customer focus.

As a competent manager adept at getting results with minimal budgets, achieved more with less by

leveraging own technical acumen, developing global partnerships, and using open source technologies.

As a leader with strong business and technical skills, highly respected from peers, superiors, and partners

for the work ethics, collaborative style and ingenuity.

ACHIEVEMENTS SYNOPSIS

Played key role in growing internet startup, helping achieve profitability in 2 years, and gain industry

leadership with patented technology. Helped seal deals articulating how to meet customer needs.

Introduced and perfected a new continuous deployment methodology to bring customer’s feedback in

the development process and to increase frequency of releases from months to weeks.

Architected and led development of a scalable architecture to support up to 2 million transactions per

day, with the limited budget of a startup, and achieving 100% service uptime of core services.

Led one of the industry first implementations in 2001 of a hybrid multi tenant Software as a Service

(SAAS) cloud based application platform, aimed at maximizing performance and operational scalability.

Established partnerships with technology and service vendors, introduced new Network Operations and

deployment processes that increased uptime to 99.99%, consistently exceeding SLAs.

Established new processes at a startup to reduce provisioning of customer portals from weeks to days.

Led management team during bootstrap of $100M development project for the pharmaceutical industry.

Designed a multi media commercialization service aimed at healthcare providers – an industry first.

Invented and led development of a new smart search algorithm, leveraging existing investments in

search technology, to reduce time for 1st tier support agents find relevant answers.

Invented and led development of a unique collaborative content management and publishing system for

consumers and enterprises. Cloud based service deployed through a multi tenant infrastructure.

Designed new processes at a large customer to reduce workflow authorizations from days to minutes.

Saratoga, CA 95070 408-***-**** ******@********.***

FELICE CURCELLI

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PROFESSIONAL EXPERIENCE

LIBERCLOUD – Saratoga, CA, 2012 – Present

Co founder & CEO

Early startup providing a new web service and mobile apps to help authors create, publish and share multi

media interactive content. A service targeted at teachers, tutors, and authors that simplifies the process of

creation, layout, and publishing of content to the web site or as interactive eBooks (Patent Pending). Authors

share and collaborate with others in the creation of the interactive content.

As Co founder and acting Technology Officer, designed the multi tenant service, product and user experience

or web site and mobile apps, and managing a global team of engineers, testers, and partners.

NOHOLD – Milpitas, CA, 2001 – 2013

Internet vendor providing Software As A Service (SAAS) solutions to help clients improve self service

customer support. The core application is a patented Virtual Agent technology, a “guided search” engine with

natural language processing and self learning algorithms. Clients included first tier customers such as Cisco,

Comcast, Dell, eBay, Intel, Lenovo, Motorola Mobility, McAfee, Paypal, and Viewsonic among others.

VP ENGINEERING & CTO

Led Software, Product Development, and Network Operations, joined the company at the early stage to bring

structure and leadership to an existing team, bring business and service performance scalability. Recruited

key people and established partnerships to fill gaps in skills, competencies, and services.

Sourced innovative ideas and spearheaded efforts in 2001 to design new system architecture that

included ability to expand system functionality with plug in adapters, and enabled customers to design

and deploy own custom UIs, without requiring forklift implementations. Successfully implemented one of

industry first Hybrid Multi Tenant, Cloud based Application Architectures.

Drastically reduced the time to provision and create new Virtual Agents by allowing business users build

new solutions and consumer portals with no technical or coding experience. The increased usability and

flexibility became the deciding factor in securing multi million dollar worth of new contracts.

Re designed Knowledge Management components in 2008 to support the Knowledge Centric Support

consortium guidelines and re architected application to support non stop operation of core services.

Spearheaded a new smart search project in 2011 to reduce time for customers’ support agents to find

relevant answers during service calls by aggregating real time search results from multiple data sources.

Faced with a declining budget, re organized department and established global partnerships with in

shore and off shore vendors. The actions and new processes resulted in reduced operational costs by

over 30%. Retained over 80% of large customers that renewed contracts over a multi year period.

Established a new hybrid Product Development methodology incorporating elements of waterfall and

agile PDLC for continuous deployment. Completed 100+ releases in the course of 12 years.

WEBMD (Healtheon) – Santa Clara, CA, 1998 2001

Healtheon pioneered the use of the Internet to simplify workflows, decrease costs and improve the quality of

patient care throughout the healthcare industry. The Internet based Healtheon Platform facilitated the

interactions among the participants in the delivery and administration of healthcare. Healtheon merged with

WebMD in 1999 to also provide original content to consumers, and on line demonstrations to physicians.

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DIRECTOR OF PROJECT / PROGRAM MANAGEMENT

Recruited to help clients in the transformation of IT and company operations, automate business processes

with solutions based on Healtheon’s Internet Platform. Clients: Brown & Toland, Quintiles Transnational.

Worked on site at key client, Brown & Toland, during Healtheon’s pre IPO stage. Success was pivotal in

validating Healtheon’s Platform to transform health care administration. An important development that

drew the attention of the Wall Street Journal with a front page article.

Challenged by a corporate culture and processes entrenched with mainframe applications, and, due to

the high security demands, unsure about the internet and intranets, proposed and gained acceptance for

client’s IT strategic direction for business applications and processes automation.

Grew team and led them through execution of the strategy. The new automated processes improved

company internal communication, better cost management and control, and minimized authorization

workflows from days to minutes.

Recognized as a most valuable employee to Healtheon’s success, for directly contributing to customer

satisfaction and income generated from consulting services. Revenue represented over 45% of total

Healtheon’s services revenue.

Founding member and Program Manager of a $100 million project commissioned by Quintiles to

automate new drugs’ clinical trial administration with Healtheon / WebMD internet platform.

Participated in planning sessions with client, defined milestones and project deliverables.

Led design and development of the drugs commercialization service, a major component of the overall

project. Application included an industry first content and streaming video capabilities. Led global team

located in multiple time zones and achieved major milestone in 9 months.

LANSOFT CONSULTING GROUP – San Jose, CA, 1994 1998

IT management consulting and training practice, focused on automating processes with Lotus’ enterprise

collaboration and internet software.

FOUNDER

Founded company and managed business and technical operations. Clients included DFS, Franklin, Lotus,

Quantum, and Wrigley among others. Bootstrapped company and attracted clients with a compelling value

proposition, and reaching out through nationwide marketing programs. Reached profitability after 1st year.

LOTUS DEVELOPMENT Mountain View, CA, 1992 1994

Industry leader in the enterprise collaboration software including Lotus Notes, Domino, and cc:Mail.

PRODUCT MANAGER

Launched the Vendor Independent Messaging (VIM) API to foster the development of 3rd party applications

for cc:Mail and Lotus Notes, and the first release of Lotus Organizer for groups.

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EARLY EXPERIENCE

Group Product Manager at OLIVETTI, SCO; helped formalize systems and network OS strategies, delivered

briefings to field personnel and customers, established commercial partnerships with 3rd party vendors.

Software Engineer and Project Lead at OLIVETTI, ZILOG, RIDGE COMPUTERS; worked on leading edge, complex,

operating system and distributed operating systems development.

EDUCATION

Laurea, summa cum laude, Computer Science, UNIVERSITY OF BARI, ITALY (Master of Science equivalent).

CONTINUING EDUCATION

Completed Dale Carnegie's Communication and Public Speaking training.

Completed several management, communication, product management, and technical classes.

Achieved certification as Lotus Professional, Instructor, Principal Consultant in Notes and Domino R4.

PERSONAL INTERESTS AND ACTIVITIES

COOKITI – 2006 – Present

Cookiti goal was to simplify the presentation of the USDA guidelines about nutrition and help consumers

better understand the nutritional elements and intake of own prepared recipes. The presentation of data and

its fun features aim to increase consumers’ knowledge and attitude towards balanced diets (Patent Pending).

Started project as a hobby to meet personal health goals and it eventually became a (free) full fledged web

service with associated mobile apps. Project is in maintenance mode and was carried out with a minimal

budget and with the help of a global team of like minded nutritionists, designers, and engineers.

PATENTS

The following patent applications are pending for approval from US PTO:

A new method allowing virtual agents (artificial intelligence system) to exchange and communicate with

one another to solve user problems expressed in natural language.

A new process allowing consumers collaborate and become self publishers of eBooks. Process requires

basic internet skills, no knowledge of design layouts and eBook publishing.

A new method for computing nutritional values of recipes and categorizing them based on a standard

nutritional quality rating.

PERSONAL

Global manager, multicultural, bilingual (English and Italian). Lived in Europe for several years. US citizen.

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