Sales Management

Pauline Liu

************@*****.*** 408-***-****

Summary:

A results-oriented IT leader with extensive experience in application delivery, program/project management, IT strategies, and business enablement.

Extensive knowledge and experience managing large enterprise (ERP) application implementations in the Quote-To-Cash, Procure-To-Pay and Recruit-To-Retire application domains. Excellent collaborative, team management and communication skills to build outstanding relationships with cross functional teams, stakeholders and business partners.

Qualifications/Accomplishments:

* Over 20 years track record in successfully managing enterprise level projects/programs including complete project life cycle management of several Oracle ERP implementations with multiple cross functional application integrations (Hyperion/BI/SAP/OIC/Assurenet/Concur)

* Acted as a key liaison/leadership role between Business and IT organizations for strategy, demand management, project initiation, planning, business analysis, requirement gathering, and execution.

* Delivered significant productivity gains in business operations through simplification and automation of key business processes and user-managed self service tools.

* Extensive experience in planning and rapid integration of acquired companies (M&A) for the short & long term goals

* Built and managed high performing teams with 25+ members, through effective coaching, mentoring, performance management and career development. Demonstrated leadership qualities by making pragmatic decisions, effectively communicating and guiding the teams through challenging times.

* Experience supporting worldwide business user community in onsite-offshore model.

* In-depth subject matter expertise and functional knowledge in Oracle financials (Q2C, P2P/ S2P & R2R/ H2R) and third party application integrations. Provided excellent business/functional/ technical leadership and oversight to internal teams for application architecture, solution design, development, QA, and effective problem solving.

* In-depth knowledge of SOX-ITGC requirements.

Experience:

Symantec Corporation, Mountain View, CA. 2003-Present

Director, IT/Finance

Symantec is a software company with leading technology in security, storage and systems management solutions to help customers, from consumers and small businesses to the large global organization.

Built and managed a highly efficient team with 25+ members to design, develop, deploy and support application systems and the Financial data warehouse. System function covers data consolidation across multiple ERP systems (M&A), Revenue & COGS Recognition, Contract Review, VSOE, Discount Analysis, POB processes, Partner Inventory roll-forward processes, Enterprise Bookings repository for Sales Comp, Revenue Share/Royalty, Allocations & Consolidations, financial recast/re-class activities and quarterly SOX audits. Led and managed several (10+) integration efforts to merge people & processes from acquired companies, effectively meeting the short & long term company goals.

* Designed and Implemented applications/data repository for Revenue Recognition and Revenue Forecast processes.

* Built and managed the financial data warehouse, which serves as a single source of truth for financial data (Billings, Bookings, Spending, GL).

* Booking repository to support management reporting and sale compensation processes. System function includes sales quota auto-assignment, booking adjustment, and easy data integration with legacy systems.

* Oracle R12 Implementation (Project Da Vinci) – Functional Specification/Technical Specification Review, Third Party software evaluation and interface development.

* Played a key role on M&A projects (10+) - data mapping, data consolidation, tool development

* Implemented several system audit and internal financial key control processes for change control management and SOX compliance enforcement, financial reconciliation and month end close processes.

* Established and made operational effective metrics/dashboards for project delivery and operational support

* Coordinated with senior leadership for planning, risk management and executive reporting

* Worked with KPMG and PWC on quarterly SOX audit

* Built reporting hierarchy roll-up for products, cost centers and PO approval matrix

* Implemented business critical, scalable system applications (100+) and infrastructure to support finance organization and

Business units

* Extensive experience in collaborating with business stakeholders and cross functional teams

* Automated deal review processes and VSOE analysis

* Enabled discount analysis and pricing audit for Finance and Sales/Sales Ops/Sales Finance

Lead Oracle Consultant 1996 – 2003

Symantec Corporation, Cupertino, CA

* Led team of 10+ to upgrade from Oracle 10.7 to 11i for AR module

* Designed custom extensions for credit card processes, revenue recognition, invoice print, and revenue extract

* Led data conversion team, responsibilities includes customer, AR open and closed transactions, cash receipts, and sales reps

* Supported finance month-end close and reconciliation

* Implemented Oracle ERP 10.7 from legacy platform

* Migrated system from HP/MPE to Sun/Solaris

* Y2K migrations

* Led customer dedup team to develop in-house tool for cleaning up uplicate customers/addresses/sites. Also the customer foreign keys in OM and AR modules are re-directed to master customer. There are more than 20% duplications is removed

* Designed a custom extension to explore bundle product into component details after order is shipped. Also developed a reporting tool for revenue roll-up

Logitech Inc., Fremont, CA

* Supported Oracle 11 Applications (AR,AP, GL, PO, INV,OE)

* Led team on ADI upgrade project

Applied Komatsu Technology, Santa Clara, CA.

* Setup Oracle AR, GL and AP modules for AKT Taiwan OU in Oracle 11

Applied Materials, Inc., Santa Clara, CA

* Played AR functional lead role

* Setup AR module

* Designed interface between Oracle ERP and SAP

* Designed interface between Oracle AR to BBB data warehouse

* Conduct user training

Oracle Database Administrator 1994 – 1996

Radius,Inc, Sunnyvale, CA

* Installed/upgraded Oracle databases

* Re-reorganized database for performance gain

* Installed Oracle Applications and managed accounts

Principle System Analyst 1991 – 1994

Cadence Design System,Inc, San Jose, CA

* Led Sales commission System Implementation

* Migrated AR open invoices and customers from Maxcim system to Oracle Financials

* Conducted user training

* Designed and implemented data warehouse for Bookings, Revenue and Backlogs

Education

M.S. – Computer Science, Northwestern University, IL.

Reference

Available upon request

Page of

Contact this candidate