Sales Manager

Edwin Salvador

**** ***** ***** **., ***********, Ontario, L5M 0L5, Canada.

Home: 647-***-**** Cell: 647-***-**** *****.********@*****.***

PROFILE

• IT Professional with several years of experience managing infrastructure, virtualization, servers, networks, storage systems.

• Wide knowledge and hands-on background on implementation, tune up and administration of networked systems.

• Team worker with leadership, mentoring and management experience, but also able to work independently.

• Committed, engaged, well organized and identifies tasks priority. Self-starter highly motivated. Seeks and enjoys challenges.

• Excellent experience in combining technical skills, analysis of Company requirements, management strategies and goals,

customer needs, Business operations, purchasing processes, inventory, service contracts control, documentation and more.

• Seeking an opportunity to increase personal / organizational performance in a recognized firm to advance in my career.

SUMMARY OF QUALIFICATIONS

• 10+ Years: Microsoft Windows Server 2000/2003/2008 administration: Active Directory, DNS, DHCP, IIS, group & sec.

policies.

• 10+ Years: Enterprise Servers Administration: installation, monitoring, troubleshoot. Major brands: Dell, IBM, HP.

• 8+ Years: LINUX major distributions (Red Hat Enterprise 3.x – 6.x, CentOs 4.x – 6.x), servers administration.

• 5+ Years: Storage Area Network (SAN / NAS) Administration, Fiber Optics and iscsi. Major brands: EMC, Netapp, HP.

• 5+ Years: VMware suite of products administration: Vsphere 3.0 to 5.1 ESX and ESXi, Virtual Center and Workstation.

• 10+ Years: MS Windows 9x/2000/XP/Vista, Server 2000/2003/2008: setup, configuration, update, troubleshoot, repair.

• 10+ Years: Microsoft Office (Word / Excel / Power Point / Access). MS Outlook, Visio, Project. PC / servers hardware.

• 8+ Years: Network installation, support, and administration; mixed environments and Operating Systems, wired and wireless.

• 4+ Years: Backup Systems: LTO Tape Libraries and Backup to Disk. Software: Commvault, HP Storage Works and Veeam.

• 3+ Years: SQL 2000 to 2008/MySQL database administration, replication, migration, backup, optimization and reporting.

• 5+ Years: Internet / Intranet Servers: Email (MS Exchange, postfix, sendmail), web (apache, IIS), FTP, Firewall (iptables),

File Server (samba, nfs). LINUX and Windows connectivity, scripts, scheduled tasks (cronjobs), automation.

PROFESSIONAL EXPERIENCE

Senior Production System Analyst. Intercall. Apr 2011 – Present. Mississauga, Ontario, Canada.

Company profile: InterCall, the world’s largest conferencing provider, offers audio, web and video conferencing for business communications.

Administration, configuration and deployment of:

• Netapp SAN / NAS FAS2050, FAS2020 and FAS2240 storage systems (including SSD), with NFS, cifs, iscsi and FC

protocols.

• More than 300 HP DL380 and DL580 servers in 8 datacenters worldwide.

• More than 300 virtual servers in 10 Vmware Vsphere 5.1 clusters worldwide.

• More than 40 Vmware Vsphere 5.0 & 5.1 ESXi servers worldwide. Upgraded and migrated from VSphere 4.0 to 5.1

• Multiple operating systems: RedHat Enterprise Linux 5.X, 6.X, MS Windows 2000, 2003, 2008, 2012.

• Management / implementation of Active Directory, DNS, DHCP, FTP, HTTP (Apache and IIS), sendmail, squid, NTP, SNMP.

• Tune up of monitoring tools like Orion Solarwinds, Cacti and Netapp Operations Manager.

• Implemented a fully automated server deployment process using network PXE boot for RHEL and VMWare ESX servers,

including pre and post installation scripts, saving time and providing a consistent platform.

• Definition of methodologies and procedures to be followed by the Junior System Administrators to perform new

deployments, changes, migrations (including P2V), upgrades and patches to the various components of the production

infrastructure.

• Management of several infrastructure and innovation projects, including design, budget allocation, purchase,

implementation, training and documentation.

System Administrator. Longo’s Supermarkets. May 2008 – Mar 1011. Vaughan, Ontario, Canada.

Company profile: Retail company with 24 stores in the GTA, 3000 employees, 300 domain computer users, 2 data centers.

• Administration of the corporate data environment consisting of 45 physical servers, 50 virtual servers, 250 desktop / laptop

computers, two SAN storage devices, two tape backup libraries, Cisco networking and firewalls.

• Mixed environment servers: Windows 2000/2003/2008, Red Hat Linux (AS/ES 3.x, 4.x, 5.x), VMware ESX 4.0 vSphere.

• Management of CX-300 and CX4-120 Dell / EMC SAN infrastructure. McData and Brocade Fibre Channel switches.

• Define and perform system backups and recovery procedures using Commvault Simpana and SUN LTO 2/3 Tape Libraries.

• Implementation and tune-up of Cacti performance and Nagios monitoring systems with alerts sent by email and SMS.

• Administration of Active Directory: user accounts, network shares, security policies, group policies, disk quotas.

Management of DHCP, DNS, WINS, IIS, SAMBA, FTP and SMTP servers. Support and configuration of system updates

(WSUS).

• Administration of Windows 2003 and SQL Server 2005 clustered servers. Administration of SQL Servers 2005 and 2008.

• Setup and configuration of Windows SharePoint services 2007 and 2010.

• Projects involved: DRP, Oracle to SQL data migration, SAN migration, physical servers’ virtualization (P2V), VMware

Backups.

• Upgrades: VMware ESX servers (3.1 to 3.5 to 4.1), Commvault Simpana Backup (6.0 to 7.0 to 8.0).

IT Manager. Endifa-PlayZone. Dec 2005 – Mar 2008. Quito, Ecuador.

Company profile: Entertainment services company with 18 locations, 300 employees, 150 computer users, 1000 electronic games.

• Network consisting of 23 servers, 130 computers, including 50 POS systems. Manager of 3+6 technicians and 3

programmers.

• Setup and administration of HP servers, RAID configuration, HP DAT tape backup and HP StorageWorks software.

• Systems administration: Windows Servers 2000 - 2003, SQL 2005. Active Directory, DNS, DHCP and LAMP Linux Servers.

• Project promoter and active participant in the implementation of ERP Microsoft Dynamics Great Plains 10, including

migration of old business administration software and databases. Project was completed in a timely fashion and under the est.

budget.

• Redesign of the POS and game machines system. Based on TCI/IP, magnetic card readers, Visual Studio .NET 2005, SQL

2005 DB. The cost of this project was 60% less expensive, with more features compared to a commercial system.

• Telecommunications and data network improvement, allowing VoIP, email, and SQL Servers replication through VPN.

System Administrator. Cámara de Turismo de Pichincha CAPTUR. Apr 2005 – Dec 2005. Quito, Ecuador.

Company profile: The Pichincha Chamber of Tourism is the head of the private tourism of the province of Pichincha in Ecuador.

• Administration of a mixed OS environment, Windows 2000 SBS, Linux Red Hat 9, and 20 Win XP workstations.

• Design of massive mailing bulletins: HTML, CSS, graphic design. Tools used: Macromedia Dreamweaver, Fireworks.

• Programming of subscription scripts PHP / MySQL to email lists for news and digital magazine.

• Management and improvement of multiple Internet and intranet applications: IIS / ASP/ MS Access/ SQL 2000.

• Administration of Windows 2003 network: Active Directory, MS Exchange 2003, DNS and DHCP servers.

System Administrator. Road Track – Chevy Star (Chevrolet). Mar 2004 – Apr 2005. Quito, Ecuador.

Company profile: Road Track provides vehicle location and recovery services (AVL), based on GPS, cellular and pager data channels.

• Systems administration: 7 servers (Windows 2000, Unix Sun Solaris 9, Linux Red Hat 9), 50 workstations (Win2000/XP).

• Administration, optimization and monitoring of: Windows Servers, SQL 2000 Data Bases, vehicle location maps system in

Solaris servers, SMS and pager telecommunications channel (SMPP), wireless links for broadband internet.

• Data Backup using Veritas Backup Exec 9. Tests in a secondary environment for Disaster Recovery purpose.

• Administration of Windows network: Active Directory, MS Exchange, DNS, DHCP, IIS, SMTP, FTP and WINS server.

• Development of a Call Center application using ASP and SQL 2000 linked to Genesys Contact Center and Alcatel PBX.

Projects Consultant. TSI Ecuador. Sep 2000 – Feb 2004. Quito, Ecuador.

Company profile: TSI Ecuador was a voice and fax over IP service provider mainly focused in call shops and small companies.

• Implementation of a prepaid calling card service, based in VoIP and Cisco compatible hardware.

• Development of an international FAX Server system over Internet (FoIP), including IVR, e-mail, voice and FAX

confirmations.

• Customers and administrator access online using any Internet Browser. Tools: VB 6.0, SQL 2000, IIS, ASP.

• Implementation of a telephone booth business, with billing and administration software, based on VoIP and land phone lines.

• Projects involved sales and marketing departments to establish new products features and strategies over competitors.

Technical Support Representative. Top Sales Company. Mar 1998 – Aug 2000. Quito, Ecuador.

Company profile: Top Sales Company was a manufacturer’s representative in US, with an international division for South America and Caribbean.

• Technical and sales representative of products provided by North American manufacturers related to Computers, technology

and consumer products. Active participation in Comdex Shows.

• Fulfillment of product brands like IBM, Andrea Electronics, Uniden, Samsung, Spy, Sumdex.

• Corporate sales, purchase orders, sales and activity reports, fulfillment, import transactions and forecasting.

• Technical support and training to local customers and distribution channel partners.

Support Engineer. Tecnitec. May 1997 – Feb 1998. Quito, Ecuador.

Company profile: Tecnitec is a solutions and equipment provider of telecommunication products for businesses in Ecuador

• Management of private PBX systems, Telrad and Panasonic. Configuration of automated attendant and voice mail systems.

• Development and programming of Interactive Voice Response systems (IVR). VB 4.0, SQL 7.0, MS Access databases.

• Development of "Tele-Report", a Call Detail Record (CDR) software for PBX systems; it allowed the Company to end a

Chilean software distribution partnership, obtaining then a 100% earnings selling their own software.

EDUCATION

• Post Graduate: Business Administrator Diploma. Universidad Central del Ecuador. Quito, Ecuador.

• Bachelor Degree: Electronics Engineer focused in Computer Science. Escuela Politécnica del Ejército, Sangolquí, Ecuador.

Sep 1988 – Mar 1996. My graduation thesis was sponsored by the University, and graduation fees fully waived.

• Technical Diploma: Electronics and Computer Maintenance Technician. Centro Educativo Ecua-Byte, Quito, Ecuador. May

1992 – Apr 1994.

• Other courses: Windows Server Administration, Linux System Administrator, IBM Linux LPI certification course, SQL Server

2005 administration, Networks Interconnection / Cisco Routers, EMC San Storage administration, VMware vSphere, more.

CERTIFICATIONS AND TITLE ASSESSMENT

• ICAS assessment: education comparable to bachelor’s degree awarded by a recognized university in Ontario.

• Linux LPI Certification Course completed at IBM’s partner school, for exams 101, 102, 201 and 202.

• VMware VCP 4.1 Certified Professional.

OTHER TECHNICAL SKILLS

• Systems and Networks: Administration of Windows / Linux networks, firewalls, routers, VPN, proxy servers. High

knowledge of protocols TCP/IP, HTTP, POP3, SMTP, IMAP, FTP, TELNET, SSH, DNS, DHCP. Wired and wireless networks.

• Operating Systems: MS Windows desktop: 3.1, 95, 98, ME, XP, Vista, 7, 8; MS Windows server: NT4, 2000, 2003, 2008,

2012; Linux: Red Hat Enterprise 3.x – 6.x, CentOs 4.x – 6.x, Turbo Linux, Ubuntu, ClarkConnect.

• Internet: Domain names, web hosting and email servers administration. WHM and Cpanel management. Shopping carts

and Payment platforms integration with Paypal, 2Checkout, Kagi.

• Programming Languages: Visual Studio .NET 2005, Visual Basic 6.0, C, C++, PIC C, HTML, PHP, CSS.

• Databases: SQL Server (6.5, 7.0, 2000, 2005, 2008), MySQL 4.0, MS Access.

• Other Software: MS Office, MS Outlook, MS Project, MS Visio, Macromedia Dreamweaver, Fireworks, Orcad.

Reference letters are available upon request.

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