Customer Service Administrative Assistant

DORIN BILLS

**** **** **. ~ St. Louis, MO *****

314-***-**** ********@*******.***

SUMMARY OF QUALIFICATIONS ADMINISTRATIVE ASSISTANT

Diligent, detail-oriented Administrative Assistant knowledgeable of all office functions, with solid educational

training in the healthcare field. Excels at multitasking in a fast-paced environment, completing projects within

time and budget constraints. Superior telephone, customer service, and computer skills with proficiency in

Microsoft Office.

CAREER ACCOMPLISHMENTS

ST. LOUIS FAMILY COURT CENTER

• Provided comprehensive support to the Circuit Clerk's Office within the juvenile division at the Family

Court.

ST. LOUIS COUNTY CIRCUIT CLERK'S OFFICE

• Recruited to position as a result of a recommendation from previous supervisor.

B.LOEHR STAFFING/ST. LOUIS COUNTY CIRCUIT CLERK'S OFFICE

• Assumed additional responsibilities, including acting as a floater in different departments of the file

department.

CAPERNAUM MINISTRIES CRISIS CENTER

• Developed a major strategic plan for a nonprofit concern that included empowering families by moving

them from crisis to stability.

• Assisted in the development of two major social service programs implemented at the Center.

• Set up monthly workshops for victims, community residents and service providers that bring awareness

and prevention to victims of domestic violence.

• Handled sensitive and confidential patient information appropriately.

• Served as a volunteer on a subpanel committee for the United Way, which resulted in continuous

funding for its selected organizations.

AAA

Established outstanding record of customer satisfaction and repeat business by providing legendary

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service to the customer.

Promoted from Call Center Representative to Customer Care Representative within six of hire.

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DRURY PLAZA HOTEL

• Improved overall performance for guest retention by ensuring overall customer satisfaction.

RESIDENCE INN/MARRIOTT

• Participated in successful training classes to enhance overall customer satisfaction.

THE MASTER'S TOUCH BEAUTY SALON

• Established outstanding record of customer satisfaction and repeat business by providing legendary

service to the customer.

• Promoted from Call Center Representative to Customer Care Representative within six of hire.

Dorin Bills - 1

PROFESSIONAL EXPERIENCE

ST. LOUIS FAMILY COURT CENTER, Clayton, MO 2013 - Present

Juvenile Division

Court Clerk II

• Assist staff attorneys in the Juvenile/family divisions.

• Oversee extensive dockets. Prepare docket entries for pleadings and motions, as well as responses to

discovery requests.

• Multitask in handling numerous projects related to juvenile delinquency and protective custody.

• Review and respond to office actions. Handle numerous assignments simultaneously, successfully

completing all within time and budget constraints.

• Clerk various cases; prepare case files for docket entries of detailed reports and legal memoranda.

ST. LOUIS COUNTY CIRCUIT CLERK'S OFFICE, Clayton, MO 2013 - 2013

Scanning Clerk

• Document conversion of court documents to electronic filing.

• Enter data for reports and circuit court records.

• Adheres to established operational processes for preparing court records for electronic scanning, such

as taping loose sheets, removing staples, and verifying consistent record information.

• Follows established quality control processes to ensure accuracy and legibility of court records

information.

B.LOEHR STAFFING/ST. LOUIS COUNTY CIRCUIT CLERK'S OFFICE, St. Louis, MO 2013 - 2013

Records Clerk

• Represent the company in a professional and businesslike manner in customer interactions.

• Answer a multi-line/multi-extension phone system.

• Handle client inquiries and perform general administrative duties.

• Perform multiple office duties, including handling telephone calls, outgoing and incoming

correspondence, filing, and assisting customers with inquiries.

• Handle all office correspondence and perform administrative duties.

CAPERNAUM MINISTRIES CRISIS CENTER, Spanish Lake, MO 2007 - Present

Capernaum Ministries Crisis Center is a non profit organization specializing in crisis intervention on every

level.

Nonprofit/Volunteer

• Manage a volunteer staff of 11 including Board members and administrative staff.

• Act as liaison between client and community resources, ensuring continuity of care.

• Handle intakes, diagnoses, case management and a diverse array of responsibilities.

• Develop strategic plans for nonprofit concerns that include designing a system to mainstream the grant

application process.

• Facilitate communications with care providers; recruit community members to participate in the fight

against violence against women.

AAA, Town & Country, MO 2006 - 2011

AAA is a not-for-profit member service organization with more than 51 million members.

Customer Care Rep II

• Analyze, troubleshoot and resolve customer telephone inquiries regarding billing issues, service

offerings, and equipment usage.

• Adaptable to ever-changing situations; calm and stable in high-stress environments.

• Develop, implement, and monitor strategies to secure new business, maximize opportunities with

existing accounts, and minimize opportunities for competition.

• Make direct sales presentations, research/resolve problems, and ensure customer satisfaction.

DRURY PLAZA HOTEL, Downtown St. Louis, MO 2005 - 2006

Dorin Bills - 2

For seven consecutive years (2006 - 2012) the folks at J.D. Power and Associates have recognized Drury

Hotels with the award for "Highest in Guest Satisfaction Among Mid-Scale Limited Service Hotel Chains".

Guest Services Agent

• Gained experience in Front Office, including Front Desk, Night Audit, Reservations, and Guest

Services.

• Ensure customer satisfaction by contacting clients after their stays.

RESIDENCE INN/MARRIOTT, Chesterfield, MO 2005 - 2005

This Marriott hotel in Chesterfield MO has perfected the extended-stay experience by providing travelers with

the flexibility and convenience of a productive yet balanced life on the road.

Front Desk Associate

• Gained experience in Front Office, including Front Desk, Night Audit, Reservations, and Guest

Services.

THE MASTER'S TOUCH BEAUTY SALON, St. Louis, MO 2002 - 2005

Hairstylist

• Analyze, troubleshoot and resolve customer telephone inquiries regarding billing issues, service

offerings, and equipment usage.

• Manage customer service department, including telephone queries, training, and troubleshooting.

• Adaptable to ever-changing situations; calm and stable in high-stress environments.

• Develop, implement, and monitor strategies to secure new business, maximize opportunities with

existing accounts, and minimize opportunities for competition.

• Make direct sales presentations, research/resolve problems, and ensure customer satisfaction.

EDUCATION

UNIVERSITY OF PHOENIX, Phoenix, AZ

Bachelor of Science in Health Administration, 2010

• President and Founder of Capernaum Ministries Crisis Center, a non profit organization. Presides as

Executive Director. Oversees the administrative duties and day to day operations. Supervise a volunteer

staff of 11. Developed programs that have a direct impact on community outreach initiated through the

organization.

• GPA 3.41

ULTISSIMA BEAUTY COLLEGE, St. Louis, MO

Licensed, 1982

• Certified by the State of Missouri in Cosmetology, Hairdressing, Manicuring.

CERTIFICATIONS AND LICENSES

Class CA - Hairdressing and Manicuring License NO. 074852

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Dorin Bills - 3

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