Manager Technical Support

J oseph J. Giebel I I I

***** **** **** ****** • Cassville, PA 16623 • (h)814-***-**** • (m)814-***-**** • joegiebel@

gmail.com

Personal

Objective: To utilize my technical skills with computers and network equipment by providing top level

client support

w ith all technological issues.

Education: Juniata College, Bachelor of Science, May 2013

Major: Information Technology

M inor: Computer Science and Programming

GPA: 3.3

Work

E xpe rience: I nformation Service Support Tech (July 2013 – September 2013)

Mount Nit tany Medical Center, 1800 East Park Avenue, State College, PA 16803

- Deploy workstations and laptops in the main hospital and remote offices

- Configure and install printers, scanners, and other peripherals on workstations

- T roubleshoot end user technical issues via telephone, remote connection, and in person

- C reate and configure laptops and workstations according to company policy

- Provide on-site technical support for new facility on opening day

S tudent Network and Server Manager ( May 2012 – May 2013)

J uniata College Campus Network and Security, 1700 Moore Street, Huntingdon, PA 16652

- Configured a new Dell PowerEdge R810 server to be a virtual management host

- C reated and configured a new virtual machine to replace physical update server for entire

campus

- Ran network cables from network closets to new locations for network access

- I nstalled and replaced over 70 wireless access points throughout the campus

- Ran new phone lines for new faculty office spaces and rerouted existing lines

S tudent Assistant I T Technician (January 2011 – May 2012)

J uniata College Solutions Center, 1700 Moore Street, Huntingdon, PA 16652

- P rovided technical support to faculty and students for in-class emergencies

- Refurbished and rebuilt computers with functioning components from decommissioned

computers

- Configured and installed campus-owned computers for faculty, staff, and computer labs

- I nstalled 45 new projectors throughout different academic buildings

- I nstalled a new sound system in a newly redesigned classroom

S tudent Help Desk Assistant (August 2010 – May 2012)

J uniata College Solutions Center, 1700 Moore Street, Huntingdon, PA 16652

- Completed projects assigned by the manager that improve the office atmosphere

- P rovided technical support to students, faculty, and staff via phone, email, and instant

messaging

- Assisted students in computer and portable device registration processes

- M anaged and provided rentable technology to the entire campus

- A ttended weekly staff meetings to discuss performance, projects, and emerging

technologies

Relevant

Courses: I T Systems, Network Design and Management, Security Engineering, Project Management,

I nnovations

for Industry I, Innovations for Industry I I

Computer

Skills: Skilled with Windows XP, Vista, 7, and Server and Macintosh Operating Systems. Experience

w ith Cisco command line and SQL.

Contact this candidate