Customer Service Administrative Assistant

Stephanie S. Hanlon

************@*****.***

**** ********* ***** **** **: 815-***-****

Woodstock, IL 60098 Cell Ph: 815-***-****

Work

Experience: Law Offices of Robert T. Hanlon & Assoc. Sept 2012 – Feb 2013

Woodstock, Illinois

Administrative Assistant

Recorded attorney’s billable time, court dates, and scheduled

appointments. Organized and filed court documents and

clientel. Answered phones, provided welcoming atmosphere

for clients.

Diocese of Rockford: St. Mary Church May 2003 June 2005

Woodstock, Illinois

CKC Coordinator & PDS Clerk

Created, implemented, and oversaw a program to increase Mass

attendance. Served in key role of managing the data entry of

confidential information. Tracked internal Diocesan Appeal

responses. Balanced and recorded weekly envelopes.

Midwestco Enterprises Inc. May 1990 Oct 1995

Chicago, Illinois

Account Executive

Managed national accounts for electronics manufacturer.

Maintained and developed customer relationships through

exceptional customer service. Interacted with various internal

departments to assist in processing orders and resolving

customer issues in a hands on environment. Planned, managed,

and oversaw the annual customer appreciation celebrations for

over 200 clientel.

Broan Manufacturing Inc. Summer 1988 & 1989

Hartford, Wisconsin

Customer Service Representative/Factory Worker

Telecommunications customer service operator for manufacturer

of extensive line of home improvement products. Assisted

customers in resolving complaints, quality issues, and order

processing to ensure customer satisfaction. Acted as substitute

laborer in factory assembly line work. Utilized swift learning

skills to maintain assembly line flow while being exposed to

various lines of assembly with varying degrees of difficulty.

Loyola University of Chicago

Education: Aug 1986 May1991

Bachelor of Business Administration

Major: Marketing Minor: Psychology

Recipient of Division I Athletic Scholarship

Captain of Loyola University Women’s Basketball Team 1990 91

Interests: Caring for family, reading, gardening

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