Customer Service Manager
Resume:
Jay Hunger
Objectives
Phoenix, AZ 85027 I am looking for the job that challenges my abilities and allows me the opportunity for
412-***-**** professional and personal growth. My objects are to hold and independent position for
********@*****.*** the ideal company, who is interested in developing their staff. Strengths: organizational
skills; transportation and logistics; process improvements; data entry, and following
policy and procedures for safe operations. Intangible traits: planning; organization;
intelligence; initiative and good judgment.
I enjoy opportunities to develop my skills. I am interested in challenges that enhance
my technical skills, communication skills, organizational skills and contribute to my
overall development. The ideal job is for me to work in a position with a team that helps
me achieve my goals.
Employment History
Selrico Services, Inc, City of Phoenix/Area Agency on Aging
Transportation/Logistics
January 2013 to Present 2350 W. Mission Ln., Ste 4 Phoenix, AZ 85021
Verify inventory and temperature of food
Load daily inventory and deliver food and supplies to Community Centers
Unload and organize food and supplies at Community Centers
Serve food to Senior Citizens and the Disabled (customers)
Access and discuss needs with the customers
Clean up site and return trucks to deployment site
Track mileage and supplies
Coordinates with the Phoenix area Agency on Aging
Strategizes and coordinates with staff and Community Centers for supplies and
process improvements through face-to-face discussions, emails, and weekly
evaluations for compliance
Facilitates the maintenance of transportation vehicles
Bus Driver/Dispatch
September 2011 to Present First Student 2702 Encanto Blvd. Phoenix, AZ 85007
Schedules drivers to pick up and deliver students/adults to school and events
Coordinates with parents, teachers and school principles
Responsible for keeping records, monitoring driver daily logs for errors and
violations
Monitors drivers in relation to their remaining hours of service and equipment as
to its availability
Transports students (all ages) to and from school and field trips
Perform vehicle inspections, equipment safety tests and mapped routes for
efficiency
Organized warehouse in preparation for move to new location
E-Hotline Agent (911 Services) Customer Service For
Customers Needing Emergency Roadside Assistance
June 2008 to September 2011 U-Haul International Inc., 2727 Central Phoenix, AZ
85004 602-***-****
Attended 103 classes at U-Haul University for customer services, emergency
assistance, fee adjustments, documentation, equipment information, proper
coupling procedures, equipment maintenance, and report of claims, marketing
tools, and safety training.
Attended additional training in how to protect customer against labor scams,
dispatch training and technical support, while working autonomously out of a
home office.
Have excellent knowledge of policies and procedures. Promotes customer
satisfaction with superior customer service.
Recommendations for promotions with yearly reviews.
Bus Driver/Dispatcher
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September 2007 to January 2009 Shuttleport/Veolia Transportation 3255 44 Street
Phoenix, AZ 85040 480-***-****
Transported pilots, airline crew, and customers to and from special parking
Assisted customers and baggage to correct locations to facilitate efficient travel
Performed vehicle inspections, equipment safety test, and mapped routes for
efficiency
Performed dispatching for Bus Operators (to learn all aspects of the job)
Attended defensive driving classes, and safety classes
Volunteered for overtime when asked, to accommodate the company, to
promote good customer service
Maintained consistent schedule for all routes
Truck Driver
February 2007 to July 2007 Grimm Motor Express, Inc., 1243 Thompson Avenue
McKees Rocks, PA 15136 412-***-****
Transported hazardous materials and chemicals with a excellent safety driving
record.
Performed vehicle inspections from front to back.
Maintained vehicle at all times.
Kept meticulous records and log books.
Attended all required safety classes.
Gained excellent behind-the-wheel experience.
Attended defensive driving classes.
Mapped routes for delivery of customer goods.
Loaded and unloaded vehicles using forklifts and doll y lifts.
Provided excellent customer service.
Manager/Dispatcher/Truck Driver
March 1994 to January 2007 R&D Trucking Company 829 Kerry Hill Drive Pittsburgh,
PA 15210 412-***-****
Operations Manager (office of 15 personnel).
Managed accounts receivable and accounts payable.
Supervised scheduling, training, accounting and dispatch office.
Assured excellent customer service at all times.
Achieved on-the-job driving training (yard jockey).
Owner/Operator of Vending Company
January 1994 to December 2001 243 Fingal Street Pittsburgh, PA 15210 Sold
Business
Drove truck to deliver vending products and change to customer’s place of
business
Collected money from customer’s vending machines
Made change within the vending machines and within changers
Informed customers of new products and/or services
Quickly resolved service complaints
Maintained vending machines and tests to make sure the vending machine is in
working order
Maintained logs and documentation for business actions
Education
2008 to 2011 U-Haul University- 911 Customer Service
1991 to 1992 All State Career School- Diploma/CDL License
1983 to 1986 Computer Systems Institute-Paralegal/Computer Accounting
1979 to 1983 Keystone Oaks High School – Diploma; Building Maintenance/Drafting
Certifications
Class A CDL License
Hazmat Clearance
Airport Clearance
Homeland Security Clearance
Food Handler Permit
CPR and First Aid
Community Involvement
Volunteers for community projects for Northside Church of Christ
Volunteers for neighborhood projects to improve community with Mediterranean
Gardens HOA
Volunteers skills for Property Maintenance and Home Improvement Projects for
Mediterranean Gardens HOA and Sun City West Home Owners
Management, and assists with negotiating prices for projects and supplies for
Mediterranean Gardens Board of Directors
References
Available on request
Contact this candidate