Customer Service Quality Assurance

SPENCER PAUL

SMITH

*** ** ****** **, ***** Valley, MO 64029 (H) 816-***-**** (C) 816-***-**** acatcj@r.postjobfree.com

Professional Summary

Dedicated and determined to continuous process improvement in the face of rapidly evolving and changing

markets. Extremely results oriented and proactive in finding cost effective solutions to company wide problems.

Skills

Customer targeting Customer orientedInventory control

Quality assurance Multi site operations expert

Negotiation skills Logistics management

Operations analysis Personnel management

Account management Contract management

Report development Customer relations

Critical thinking Microsoft Outlook, Word and Excel

Project planning Adherence to high customer service standards

Attention to detail Effective problem solver

Team building Excellent time management skills

Workers' compensation knowledge Skilled trainer

Business correspondence Exceptional interpersonal communication

OSHA compliance Self motivated

Accounts payable and receivable Highly competitive

Change Management theory Networking skills

Interpersonal skills

Recruitment and talent development

Best building practices

First Aid and CPR Certified

Building systems and services

Work History

09/2010 to 03/2011

Armed Security Guard

WSI Lake City Army Ammunition Plant – Independence, MO

Responsible for protecting Government property Armed Security Guard Government Cleared Employee and

FEMA Certified Control inventory on weapons and ammunition Enforce laws and plant operations Write tickets

and other issuing summons.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients

as necessary.

Reviewed files, records and other documents to obtain information and respond to requests.

09/2007 to Current

Building and Codes Official

City of Grain Valley Missouri – Grain Valley, MO

Coordinate, process, and issue building permits

Responds to complaints involving issues with building codes

Prepare letters and written reports

Review plans and testify in municipal court

Safely inspect residential and commercial city properties

Supervise the customer service representative

Handle unsatisfied citizens as well as compile and review all monthly reports in department

Handle and sign off on commercial/residential permits Perform routine and unique maintenance of

equipment and infrastructure to provide longevity and cost effective solutions while improving knowledge of

infrastructure

Perform street maintenance activities

Cleans storm drains and drainage ditches Performs semi skilled related work on water and sewer lines and

associated equipment Reads water meters and performs turn on's and shut off's Assist in the removal of snow

and ice on roads in winter Operate small and heavy equipment.

Operations of pump stations and water towers Perform maintenance of water lines and accessories

Implemented client training (business and technical) and supervised software integration on client's website.

Provided operational support for high volume financial institution.

Matched purchase orders with invoices and recorded the necessary information.

Reviewed files, records and other documents to obtain information and respond to requests.

Completed and mailed bills, contracts, policies, invoices and checks.

Increased credibility and client awareness by developing technical/non technical marketing collateral and

presentations, public relations campaigns, articles and newsletters.

11/2004 to 04/2007

Purchasing Agent

Owner Operator Independent Drivers Association – Grain Valley, MO

Ordered all supplies for employees and promotional materials.

Maintained inventory for the company store, Cheap Freight.

Kept record of all purchases made.

Communicated with vendors to select best products and services available.

Managed employee benefits program and filed quarterly sale tax .

Accessed computerized financial information to answer questions related to specific accounts.

Matched purchase orders with invoices and recorded the necessary information.

Coordinated upper management's market visits and key account calls.

Conducted ongoing reviews of all program financial systems to achieve goals.

Education

High School Diploma : General 2004

Grain Valley High School Grain Valley, MO

National Strength and Conditioning Association certificate earned American Counsel of Exercise certificate earned:

Professional Fitness Institute 2005

Associate of Arts Degree: 2011

Metropolitan Community College

Bachelors of Business Administration: Present

Baker University

3.8 GPA

Emphasis in Human Resource Management

Coursework in Professional Prospecting Skills

Dean's List 2012,2013

Accomplishments

Have been featured in the paper 3 times for exceptional services throughout the community

Employee of the year 2012

Employee of the month 9 times

Promoted to Building Official after 2 years of employment

Designed and Implemented safety program and comity

Supervised the work of 8 fulltime city employees

Certifications

ICC Certified

OSHA Certified

Confined Space Certified

Class A CDL

Certified in Personal Training

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