Customer Service Manager

MARIA MANNING

**** *. ***** **. ******* Fl. *****

***********@*******.*** 850-***-****

CAREER FOCUS

To leverage accumulated work experience and contribute to an organization that will capitalize on honed skills and

natural strengths.

EDUCATION

University of Cincinnati Cincinnati, OH BS Biology

COMPETENCIES

Organization Leadership Adaptability

Multi-tasking Management Customer Service

AP/AR Scheduling

SOFTWARE SKILLS

Proficient: MS Office: Word, Excel, PowerPoint, Outlook, Access, C and C++

WORK HISTORY

Papa Dino’s Restaurant Cincinnati, OH 1991 - 11/2012

Family-owned, Greek/American fare adjacent to UC

General Manager 2001 - 2012

• HR and payroll

• Reconciliation of bank statements

• City, State and Federal tax payments

• Maintenance of restaurant equipment

• Direct contact with food and beverage providers

Assistant General Manager 1995 - 2001

• In charge of labor cost, food costs and inventory

• Compiling weekly and monthly profit and loss statements

• Interviewing potential employees and all hiring

• Accounts Receivable and Accounts Payable

• Bookkeeping

Front House Manager 1993 - 1995

• In charge of all aspects of customer service, expedition of food service

• Settling credit card machines, shift reports and end of day reports

• Making schedules for all employees (50+)

• Policy and Procedure manuals

• Cash deposits

Shift Leader 1992 – 1993

• Supervised a staff of 15 employees

• End of shift duties completed and checked

• Settling driver reports and money

• Employee training

Server 1991-1992

• Served food, beverages, or desserts to customers in restaurants

• Prepared bills for food, using cash registers, calculators, and accepted payment/made change

• Cooked/prepared food items, such as sandwiches, salads, and pizza using standard recipe

• Performed cleaning duties such as: sweeping, mopping, and washing dishes, to keep equipment and facilities

sanitary

• Balanced receipts and payments in cash register

• Wrapped menu items and prepared orders for serving or for takeout

• Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain

equipment

• Replenished foods at serving stations

• Brewed coffee and tea, and filled containers with requested beverages

• Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to

identify filled orders.

ADDITIONAL WORK EXPERIENCE

Zaracos Restaurant Harrison, Indiana

Server, Hostess, Dishwasher

VOLUNTEER ACTIVITIES

• Conference speaker / leader at annual women and youth retreats

• Support staff and speaker at children’s conference

• Co-ed soccer and softball league

• Member of parent policy committee at Arlitt research center

REFERENCES

Available upon request

Contact this candidate