Customer Service Manager
Resume:
William Chad Morgan
Belton, SC 29627
********@***.***
Summary
I have 19 yrs in manufacturing as an operator and a maintenance tech. Extensive
experience in demanding industrial environments. Strong interpersonal skills: proven ability to
work well with individuals at all levels. Expert at making quick and effective decisions in stressful
situations. Ability to work under pressure in fast paced environments. 3 years of recruiting and HR
experience. Provide confidential support and expert office management skills.
First Quality Enterprise Anderson,SC
October 11 Present
Lead Operator/Tech for W&H Printing Press/Extrusion Lines
Helped with the installation and calibrations of the bull drum and cylinders for the printing press.
Lead tech in putting the press in production. Helped with the PLC programming and worked with
W&H on how First Quality wanted the programs to read my first 12 months.
Lead operator in running production on 10 color W&H printing press and cross training on
extrusion lines as operator and maintenance tech.
Avery Dennison
September 09-October 11 Clinton,SC
Team Leader RFID Division
Assigned employees to machines and tracked their production and scrap daily. Assisting
in performing QA checks and other testing necessary to produce quality RFID devices.
Helped troubleshoot problems with machinery and work together to solve the problem.
Worked with sales department on scheduling hot orders to be run within a 12 hour time
period. Keep track of schedule for 6 machines and make necessary decisions on which
orders needed to run first. Filled in as an operator on machines when someone was out.
Attended weekly meetings with Unit manager about past weeks and upcoming week’s
production schedule, staffing, and other issues as necessary. Assisted temporary
employees in bidding on open permanent positions and helped them study/train. Comply
with EHS training and 5S guidelines.
Avery Dennison
April 09-September 09 Clinton, SC
Machine Operator
Setup and run:
Comco Die Cut Press: die cut aluminum antenna to be made into finished RFID devices,
set up orders according to process specifications and do hourly production tracking and
QA checks.
Arsoma Press: operate a strap attach machine that attaches the computer chip onto the
antenna and slits the 3 across product into three rolls to be passed to the next phase..
Bielomatik Press: operating a machine that die cuts a dry inlay into a wet inlay and
laminates it onto transfer tape.
Setup new proto type Delta strap attach presses. Work with Simens PLC’s and helped
with the wiring and setup of the machine.
ABG Graphics Press: operating an editing machine that automatically removes bad inlays
and replaces them with good ones in order to produce a finished product that is 100%
good.
Cryovac
1995 – 2009 Simpsonville, SC
Printing Press/ QC/Supervisor
Operated a 6-10 color PCMC and W&H presses with print sizes ranging from 8-35
inches. Supervised and managed a department of 20-35 employees, scheduled orders for
all presses. Matched and mixed ink to SOP’s for customers through use of X-rite system.
Very knowledgeable of Benday, Process and Line printing.
QC manager for Bag Press Department. Traveled to customer to assure print on bags met
their SOP’s. Helped with problem solving between the plant and our customers.
Winn Dixie Warehouse
1990 – 1995 Greenville, SC
Order Selector/Shipping Receiving
Responsible for the pulling and loading of incoming orders. Responsible for the
unloading of trucks both manually and with forklift. Responsible for order entry
into computer system...
Welcome View Apartments Greenville, SC
January 1, 2000
- Present
Owner
I own and manage Welcome View Apartments. I handle all aspects of maintenance for all
apartments; includes wiring, floor work and plumbing and all aspects of maintaining
apartment upkeep.
Education
Greenville Technical College
OSHA CERTIFIED FORKLIFT TRAINER
-Associate Degree in Criminal Justice
-One year of computer electronic
-Certified in a/c/d/c
Skills
• Color matching
• Mechanical Maintenance
• Printing Technician expert
• Electrical Maintenance
• Customer service
• Supervision
• Forklift
• Computer
• Trainer
• Shipping/Receiving
• ISO 9001 certified
References upon request.
Contact this candidate