Customer Service Sales

To whom it may concern:

As my resume indicates, I have more than ten (10) years of professional experience in an administrative, production and

purchasing capacity. I have worked as an assistant either to a department, single individual or multiple individuals in

separate departments. I am sure you are aware of the flexibility, focus and diplomacy such positions require. I want to

bring the knowledge and insight gained through these various experiences to your diverse and exciting company.

I have much to offer in the way of diversity of experience and profession in various industries that I have worked in.

Within these industries I have had the opportunity to learn human resource policies, procedures and the protocol necessary

to enforce them ethically and without li ability. From my work experience I have sharpened my organizational skills,

attention to detail and my ability to work with speed and accuracy.

In my past and current positions I have gained experience in purchasing, production, research, writing reports, designing

high impact Power Point presentations, administrating grants, and much more. Combine all of this experience with my

natural talents (quick learner, analytical problem solving, logistical planning, and research) and with my work ethic you

have a well-rounded candidate you will be proud to have on your staff.

Finally, in all the previous positions I have held, I have approached them as o pportunities for career advancement and

discovery. I will bring the same entrepreneurial spirit and value added vision to your office.

It is my sincere hope that we will meet for an interview to discuss any questions you may have and a future for me at

your company. Of course, feel free to call 310-***-****) or e-mail (*********@*****.***) me to schedule an interview.

Thank you for your time and consideration, and best regards.

Very truly yours,

Kimberlee Smith

Kimberlee D. Smith 1100 E. Palmer St. • Compton, CA 90221

Cell 310-***-**** • Email: *********@*****.***

CAREER OBJECTIVE

Results-oriented with exposure to strategic planning, marketing, customer service, business development and relationship management. Proven ability to work

with all levels of executives, management, colleagues, and customers. A leader with the ability to give direction, make decisions, and problem solve.

SUMMARY OF QUALIFICATIONS

Ability to understand and follow oral and written instructions. Works well un-supervised. Organized and task oriented.

Ability to establish and maintain effective working relationships with others and an enthusiastic team member.

Able to engage in diverse job assignments requiring multitasking.

Strategic thinker with keen attention to detail. Client-focused: comfortable and effective in interacting with diverse people

Knowledgeable of all phases of general office operations, with ability to function in a managerial capacity.

EXPERIENCE

PO Management/Canada Shipping Accounts Coordinator Jan. 2013 to Oct. 2013

Topson Downs of California, Compton, CA - Created sales orders using AS400 Program coordinated, and maintained Article setup for Target Canada,

Material Girl and Walmart Canada. Created and maintained delivery schedules for all Canada customer accounts. Monitor status of orders/shipping to

insure delivery. Updated shipping status reports to reflect correct dates and comments. Prepared, maintained and reviewed purchasing files, reports and

price lists. Completed pick ticket entry using shipping information data supplied by factory.

Purchasing/PO Management Senior Coordinator Jul. 2011 to August 2013

DC Shoes, Huntington Beach, CA - coordinate, and maintain specific aspects of the footwear department; including purchase orders, shoe schedule,

cost charts, forecast orders, price list, catalogs, line list, and files. Create and maintain global systems line lists for in line and samples.

Global sales sample order placement and purchase order creation using SAP. Enter and maintain SKU costing in the system for production and

samples. Create and maintain delivery schedules for seasonal lines with factory confirmations. Manage the final approval process for warehouse

flow and payment release. Manage the on time quality delivery of merchandise. Maintain Style/purchase/Order files, including accountability for PO

revisions. Monitor status of orders/shipping to insure Delivery Exception report reflects correct dates and comments. Achieve Company goals for

seasonal inventory levels. Seasonal buy size breakdown analysis. Manage the pre-production of style changes and approval calendar through team

sign-off each order placed. Purchase order creation and maintenance for in line, SMU, over-runs. US Major purchase order creation and

communication with US Sales Ops. UPC data file creation and communication.

Garment Dye Production Supervisor Oct. 2009 to May 2011

Fortune Fashions Industries, Vernon, CA – Created master production orders using Dynamics Program. Responsible for garment dye production for Target,

Wal-Mart, Disney, Kohl’s, Sears and Tommy Bahamas. Worked with the development team to come up with new an d innovative colors and novelty washes.

Negotiated pricing with garment dye vendors. Managed the pre -production approval process from turn -over of tech packs to insure delivery dates are

maintained, via internal and external calendars. Worked with mills to secure PFD and dyeable blanks. Conferred with sales teams to assess progress and

discuss needed changes on all production orders. Recorded production data, including volume produced, consumption of raw m aterials and quality control

measures. Initiated proactive external communication with vendors to insure the pre -production process is on schedule to ensure the timely shipment of orders.

Maintained communication with Designers and Buyers to accommodate last minute changes in response to fashion trends. Presented and maintained visibility

of timeline for placement “calendar” by product category. Supervised production team of 5 people. Created time and action cal endars for large production orders

for vendors. Distributed production schedules to sales team. Responsible for color and novelty wash approval. Managed all screen printing done with contract

vendors. Worked proactively to analyze sales trends and drive vendor specific business. Accountable for providing operations support a nd leadership on

sourcing/procurement strategies regarding the purchasing process and infrastructure improvements. Improvements focus in areas that in clude distribution

management, order processing, inventory management, customer service, and procurement.

Procurement Clerk Feb. 2009 to Oct. 2009

Fortune Fashion Industries, Vernon, CA - Prepared purchase orders using Dynamics computer system and sent copies to suppliers via email or fax.

Determined if inventory quantities are sufficient for needs. Contacted suppliers in order to schedule or expedite deliveries and to resolve shortages, missed

or late deliveries. Prepared, maintained and reviewed purchasing files, reports and price lists. Compared prices specifications and delivery dates in order

to determine the best bid among potential suppliers. Promoted to Garment Dye Production Supervisor in October 2009

Owner Jan. 2005 to Present

Unique Event Planning & Catering, Los Angeles, CA - Consult with customers to determine objectives and requirements for events such as meetings,

conferences and conventions. Inspect event facilities to ensure that they conform to customer requirements. Evaluate and select providers of services

according to customer requirements. Plan and develop programs, agendas, budgets and services according to customer requirements. Coordinate

services for events such as accommodation and transportation for participations, facilities, catering, special needs requirements, printing and event

security. Monitor all food preparation methods, portion sizes and garnishing, presentation of food to ensure that food is prepared and presented in an

acceptable manner.

Customer Service Representative Apr. 2004 to Feb. 2009

Eide Industries Inc., Cerritos, CA - Responsible for Order entry into Solomon Data Entry Program. Completed all customer change orders and invoices

for deposit and final Payment. Arranged shipping of completed products to customers. Responsible for verification of all installation permits with city

building mangers. Responsible for daily updates in client database. Filed and stored completed documents on computer hard drive or disk, and/or maintain

a computer filing system to store, retrieve, update and delete documents.Produced and coordinated provisions of marketing/communications materials

for all segments of the media and marketing center. Assisted marketing and customer service department with corporate projects and tas ks. Prepared,

organized, coordinated and attended all district special events, meetings, executive briefings and vendor tradeshows. Assisted sales team in preparing

reports, presentation

Administrative Assistant Jan 2000 to Mar. 2004

Children Reaching Children, Downey, CA - Prepared reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or

presentation software. Opened, sorted, and distribute incoming correspondence, including faxes and email. Prepared responses to correspondence

containing routine inquiries. Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic

bookkeeping work. Prepared agendas and made arrangements for committee, board, and other meetings. Read and analyzed incoming memos,

submissions, and reports in order to determine their significance and plan their distribution.

Assistant Office Manager Jun. 1997 to Jan. 2000

Acute Business Solutions, Long Beach, CA - Conferred with customers by telephone or in person in order to provide information about products and

services, to take orders,cancel accounts, and to obtain details of complaints. Planned and prepared work schedules and assigned. Prepared sales and

inventory reports for management and budget departments. Attended company meetings to exchange product information and coordi nate work activities with

other departments. Listened to and resolved customer complaints regarding services, products and or personnel. Determined charge s for services requested,

collect deposits or payments, and arranged for billing. Completed contract forms, prepared change of addr ess records, and issued service discontinuance

orders, using dedicated computer software. Responsible for supporting all accounts represented by the CEO/President and Vice -President. Including order

entry, sales reporting, account maintenance, communicatio n and follow up.

Monitored and coached all new and existing administrative staff, holding monthly staff meetings to ensure all are well inform ed and trained on company

systems and policies. Managed weekly administrative staff schedules.

Relevant Work Experience

American Cancer Society – City of Carson Relay for Life 2007-2013

Food Chair/Sponsorship Chair/Event Chair Volunteer/Facilitator/Mentor

Organized and chaired the American Cancer Society’s 24 hour fund -raising community event for cancer research an d support services with over

500 participants.

Supervised and led a committee of 15-20 volunteer chairs.

Succeeded in meeting and exceeding our event financial goals through corporate sponsorships and donations.

Increase in event revenue of over $ 20,000

Successfully lead committees in achieving their goals for Pacesetter, Purple Pacesetter, Fight Back Stars 1,2, & 3, as well a s many awards and

accolades within their own communities.

Use of new and innovative approaches to recruiting within the communiti es.

Identified and recruited leadership within event committees, while empowering the volunteers to expand their reach within the society and take on

other volunteer/leadership roles

Created and maintained volunteer and donor databases.

Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special nee ds

requirements, printing and event security

Carson Citizens Cultural Art Foundation

Organized Breast Cancer Health and Wellness Ex po – Yearly Event

Organized volunteers for set-up and clean up

Conferred and Confirmed over 25 Vendors

Conferred and Confirmed all mobile units

Worked with Walgreen to secure free flu shot vouchers

Worked with County of Los Angeles for Free mammogram’s for income qualified women over 40

Created and maintained volunteer and donor databases.

Volunteer Coordinator – Councilwoman Lula Davis-Holmes for Mayor Campaign - 2013

Developed data base for all volunteers

Communicated with over 200 volunteers for purpose of scheduling phone banker and precinct walkers

Made daily phone calls to volunteers

Planned and coordinated all workshops and trainings for volunteers

Developed and implemented fundraising activities, such as annual giving campaigns and direct mail programs.

Develop strategies to encourage new or increased contributions.

Created and maintained volunteer and donor databases.

EDUCATION

Certificate of Completion, Human Resources September 2013

BLR Institute, Tempe, AZ

Certificate of Completion, Project Management September 2013

CSUDH, Carson CA

Certificate of Completion, Fundraising Strategies June 2013

Mendoza College of Business, Online Course

Certificate of Completion, Critical Management Skills December 2012

Mendoza College of Business, Online Course

Certificate of Completion, Negotiation Strategies June 2012

Mendoza College of Business, Online Course

Certificate of Completion, Computerized Bookkeeping and Accounting June 1997

SER Training Academy, Compton, CA

Certificate of Completion, Computer Applications May 1995

Computer Education Institute, Los Angeles, CA

Diploma, General Education June 1994

David Starr Jordan High School, Long Beach, CA

REFERENCES

Available upon request

Freelance Relevant Work

Compubase Printing – Accounting & HR Services

Frank Winkfield – 323-***-****

Accounting Services

Check figures, postings, and documents for correct entry, into QuickBooks.

Prepared operating budget

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals

and ledgers.

Debit, credit, and total accounts on computer spreadsheets and databases, using QuickBooks.

Receive, record, and bank cash, checks, and vouchers.

Comply with federal, state, and company policies, procedures, and regulat ions.

Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts,

expenditures, accounts payable and receivable, and profits and losses.

Code documents according to company procedures.

Reconcile or note and report discrepancies found in records.

Analyze monthly department budgeting and accounting reports to maintain expenditure controls.

Provide advice and technical assistance with cost analysis, fiscal allocation, and budget preparation.

Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations.

Summarize budgets and submit recommendations for the approval or disapproval of funds requests.

Review operating budgets to analyze trends affecting budget needs.

HR Services

Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, or

promotion

Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Process hiring-related paperwork .

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working

conditions, or promotion opportunities.

Address employee relations issues or concerns

Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws,

such as the Americans with Disabilities Act (ADA).

Schedule or conduct new employee orientations.

Maintain and update human resources documents, such as organizational charts, employee handbooks or

directories, or performance evaluation forms.

Confer with management to develop or implement personnel policies or procedures.

Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.

The Wedding Shoppe – Business Consultant

Ronneice Cotton – 951-***-****

Created a 10 step Marketing Plan

Developed pricing strategies

Compile lists describing products and services offered.

Provide advice and technical assistance with cost analysis, fiscal allocation, and budget preparation.

Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations.

Owner of Klassi Enterprises – Event Planning & Business Consulting

Assist clients with Business & Marketing Plans

Plan and execute fundraising events

Consult with clients to start and maintain Non-profit Corporation

Consult with clients to prepare grant research and grant writing assistance

Consult with clients on preparing and maintaining operating budget

Consult with clients to prepare and complete all necessary paperwork to start a business.

Contact this candidate