Customer Service Manager
Resume:
MULHAM ABDEEN BEK
MANAGEMENT Discovery Gardens, Dubai, UAE
FRONT OFFICE ************@*****.***
Syrian
LUXURY HOTELS Single
Dubai, United Arab Emirates
December 24, 1984
+12 YEARS EXPERIENCE
SINCE 2001
I am energetic, passionate professional with proven strength in personalized guest service, entrepreneurial, creative
implementing market trends while being result and standard oriented
My gigantic experiences allow me to adapt quick to different operations I am operational, motivating and coaching,
persists when faced with obstacles continually searches for improvements,seeks out new challenges &additional
responsibilities .
MULHAM ABDEEN BEK
DUBAI, UNITED ARAB EMIRATES
SKILLS.EXPERIENCE.EDUCATION ************@*****.***
1
MULHAM ABDEEN BEK MANAGEMENT FRONT OFFICE
LUXURY HOTELS
DUBAI,UNITED ARAB EMIRATES
+12 YEARS EXPERIENCE
************@*****.***
MANAGEMENT PASSION LUXURY
1 EDUCATION.
BACHELOR DEGREE
HOSPITALITY & TOURISM MANAGEMENT
HOTEL INSTITUTE -DAMASCUS, 2005 - Damascus, SYRIA
BACCALAUREATE
LITERATURE
AL MAAMOUN HIGHSCHOOL, 2001 - Damascus, SYRIA
2 SKILLS.EXPERIENCE.LANGUAGES
ENGLISH READ, WRITTEN & SPOKEN – FLUENT
FRENCH READ, WRITTEN & SPOKEN – FAIR
ARABIC READ, WRITTEN & SPOKEN – FLUENT
3 SKILLS.EXPERIENCE.PARTICULAR
READING Science,Mystery
BOWLING
SPORTS CYCLING, SWIMMING
4 DETAIL.EXPERIENCE.BY.EMPLOYER
ROSE RAYHAAN BY ROTANA
FRONT DESK MANAGER.
Dubai, United Arab Emirates
JANUARY 2011 TO PRESENT.
Oversees of the operation of the Front Office departments, including Front Desk, Concierge, telephone, guest
services & executive club.
Ensuring the highest level of efficiency of guest satisfaction whilst maximizing revenues. Implemented essential
techniques for a customer & solution oriented philosophy.
Assisting in Managing a team of over 50 colleagues with the 2nd room inventory in the chain (462 rooms) as well
as the second tallest hotel in the world.
Conduct APR-PDP-MYR for front office colleagues, translating vision &strategies into actions.
Conduct morning briefing while my director is out of the office, investigate for RGSS result, monitoring guests
high balance,encourages participation involvement,handles multiple dem ands competing priorities,work on
my colleagues performance to drive them into next level .
MILLENIUM COPTHORNE
FRONT OFFICE SUPERVISOR / DUTY MANAGER
Doha, Qatar
AUGUST 2009 TO JANUARY 2011
Assisting in the day to day operation of the hotel front office
Supervising the operational activities of the Guest Relations, Bell Desk, Valet, Executive Floor, and Lobby Hostess
& Business Centre within the hotel guidelines to provide the highest standard of courteous service while
permitting acceptable profit levels
MANAGEMENT PASSION LUXURY
SINCE 2001
MULHAM ABDEEN BEK MANAGEMENT FRONT OFFICE
LUXURY HOTELS
DUBAI,UNITED ARAB EMIRATES
+12 YEARS EXPERIENCE
************@*****.***
MANAGEMENT PASSION LUXURY
Assigning, coordinating & supervising work activities of the team
Training & developing colleagues. Preparing staffing schedules, completing payroll & monitoring labor costs to
budget figures
Taking personal responsibility for correcting customer service problems
Providing information & direction to staff to achieve 100% occupancy.
SHERATON ALEPPO
FRONT OFFICE SUPERVISOR / NIGHT MANAGER
Aleppo, Syria
DEC 2006 TO AUGUST 2009
Developed and implemented strategies for front office, bell stand, parking, concierges, etc. that support
achievement of the hotel’s goals. Developed and implemented processes and procedures for assigned
departments which support achievement of service and financial goals. Analyzed business forecasts and
schedules accordingly. Ensured front desk handles billing and cash in accordance with hotel’s standards.
CHABA ECHAM
FRONT DESK AGENT
Aleppo, Syria
JUNE 2001 TO 2006
5 SKILLS.EXPERIENCE.PARTICULAR
introduction to innovation transfer Iss interview selecting skills
MEDIC First AID
Getting started with innovation transfer MED Managing employee development Managing employees development
(( SPG )) program success story MPP(( Managing people performance )) Interview selecting skills (( ISS ))
The five phases to import a transfer project Training the Trainer (( Opera-Jav Source –Hotel P&P-SOP )) Managing people performance ((Mpp))
working smarter Focusing on your Customer
H.R daily task operation Be Hot & Be Bright
PC&IT (( process change & innovation transfer )) FLS (( Fire life Safety ))
Loyalty reason & I make the difference MEDIC First AID
Everything communicates signature Sheraton service & Emotional connections.
the gift of opportunity & solutions That connect
REFERENCES
Available upon request.
MANAGEMENT PASSION LUXURY
SINCE 2001
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