Management Years Experience

Sara Al Ruhaimi

*** ******* *****, *********** ****, W6 7JQ ● +447*********/+974********

● *.********@*****.*** ● Nationality British

● Fluent English & Arabic

* ***** ********** ******* ** Technology. Cur rently in Qata/Dubai exploring

opportunities within IT. H ighly transferable skills. Excellent communication & people

skills.

WORK EXPERIENCE

July 07 – Goldman Sachs, London – Business Analyst/Support Team Lead,

P resent V ice President, Operations Technology

Promoted to Vice President/Executive Director in 2012, through the global

p rofessional development scheme

Business Support / Analysis/ Implementation of Technology

Solutions

• Lead gathering requirements on the major projects in the Fixed Income

d ivision. This included industry driven initiatives such as Trade Clearing

p latforms.

• Provision of technology solutions to the Operations division as well as to

other users, ranging from root cause analysis to creation of new

f unctionalities or the enhancement of existing systems and processes, in

accordance with the real-time needs of the business

• Resolution of issues in the systems used by Operations to maintain

business integrity (e.g. t rade f lows, reports, data queries etc)

• Supervision of my support team and management of the Business As Usual

P rocesses. Ensuring the team’s model is always efficient to serve the clients

by maintaining efficient workflows and addressing root cause of issues as

t hey arise

• Involved in Strategic projects such as outsourcing some of the repetitive

support work to an external company in Bangalore to increase overall

headcount for less dollar value. Moving to a strategic platform to deal with

a ll the support requests so there is a ‘One stop Shop’ to view current open

issues.

• Involved in the team’s yearly business continuity planning where the firm

carries out tests to ensure the technology can run on the backup hardware

i n case of an unexpected shutdown on the primary hardware. Experience

using open source and proprietary technologies including Java, Procmon,

A utosys, ocean, slang, Sybase DB2, Sybase IQ

Relationship Management & Communications

• Writing monthly reports to stakeholders to view t rends in issues/exceptions

to see if there are new contributors that need to be addressed and using this

i nformation to help prioritise projects

• Developed tools to support evaluation of “Return on Investment” on projects

u ndertaken by our team. This allows me to prioritise resolution of these

issues/enhancements, based on Return on Investment.

• Lead liaison with the global team in NYC, Tokyo and Bangalore to ensure

smooth, clear and coherent handovers and communication of issues and

developments between the different teams.

• Responsible for ensuring that requirements are always communicated

effectively across the business and technology divisions . I ntroducing and

i mplementing methodologies to safeguard this process. Meeting with

Operations regularly to improve processes and learn about any upcoming

changes in the industry

• Involved in affinity networks such European Women in Technology. Team

Captain of Queen Mary Campus Recruitment

• Training new team members & mentoring interns and graduates across

technology

• Regulatory Compliance via running of data queries for regulatory reports

as well as for senior management

Aug 06 – June StreamServe, London – Technical Consultant

• Client facing role, involving client site requirement gathering and solutions

07

i mplementation

• Lead role in project management, liaising with our sales desk to present to

clients using self created proof of concept

EDUCAT ION

2004 - 2005 MSc Computing and I n te rnet Systems, K ing’s College London -

2001 - 2004 D istinction

BSc Computer Science, Queen Mary University of London - 2:1 ( Hons)

1998 - 2000 A-levels; Chemist ry, Biology, M aths, Doha College, Qatar

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