Writer and Editor
Resume:
Julia Johns
**********@*****.***
EDUCATION
Bentley University, Waltham, MA
B.S. in Information Design & Corporate Communication, March 2007
Honors: President’s Academic Scholarship awarded every semester, Bentley Honor Society
Summa cum Laude graduate - Cumulative GPA 3.84 Major GPA 3.95
ACHIEVEMENTS
Co-Author of Cite It Right, a book that helps students avoid plagiarism by making citation rules easy-to-follow
Founder of Greater Boston Technical Writers’ MeetUp Group
EXPERIENCE
Intermediate Knowledge Base Writer April 2009 – February 2013
Constant Contact, Waltham, MA
Performed all of the same duties held as a Junior Writer, plus:
• Edited selected articles published in varied Customer Support channels (such as Knowledge Base, Facebook,
Twitter, and blog)
• Researched and proposed ways to improve online help and blog articles’ satisfaction ratings
• Collaborated with other departments (e.g., Usability and Marketing) to plan content and refine messaging
• Maintained the Knowledge Base Team’s Writing Style Guide to align with company’s messages and style
Junior Knowledge Base Writer May 2007 – April 2009
Constant Contact, Waltham, MA
• Planned, wrote, and maintained online help articles for software through hands-on testing, research, and cross-
functional collaboration
• Identified the need for, created, and formatted printable product guides using Adobe InDesign Creative Suite 3
• Planned, wrote, and published Support articles in the company’s Customer Support blog
• Monitored Customer Support article feedback from internal and external customers
Content Developer & Co-Author 2003 – 2009
SourceAid, LLC, Worcester, MA
• Wrote, proofread, and edited: website content, monthly newsletters, end user instructions, and trade show
brochures
• Researched and synthesized citation rules for bibliography creation software and student reference book
Customer Service Representative Summer 2004
United Agri Products (UAP NE), Sterling, MA
• Created and organized invoices, bills of ladings, and customer orders for agricultural products
• Served several customers simultaneously, both in person and on the phone
ACTIVITIES
Beacon Hospice, Trained Direct Care Volunteer February 2012 – 2013
Cares4Community Committee, Member and Quarterly Newsletter Creator July 2010 – 2012
Greater Boston Technical Writers, Group Leader September 2009 – 2011
Meals on Wheels, Volunteer Coordinator November 2010 – May 2011
TECHNICAL SOFTWARE
Microsoft Word, PowerPoint, Excel and Outlook; SnagIt graphics software; InDesign CS3 desktop publishing; Blogger; basic
familiarity with HTML, Google Analytics, WordPress, and Dreamweaver; RightNow Technologies (WYSIWYG Content
Management System); Salesforce (Content Management System)
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