Seema Verma

acassy@r.postjobfree.com

**** ******** ***,

Elk Grove, CA 95758 Phone: (916) 428-

Objective

To obtain a position that will allow me to contribute my skills to advance goals, while learning new skills to contribute to my profession.

Skills

• Remote Desktop Technologies:

Used Cisco and Sonicwall Global Vpn for connecting to Client’s servers

• Used the following Software for emailing resolution and supporting Clients:

Lotus Notes 8.5,Sysaid Helpdesk software, Outlook Express, Micronet Systems Software and Modules(Point of sale, Micronet

Distribution, Micronet Creditors, Micronet General Ledger, Micronet Job Costing etc), MYOB, Microsoft office (95-2013) MS

Word, MS Excel, MS PowerPoint, MS Access etc, Informix 4GL, Palm hand held Software, Micronet@assist Software

• Experience with Operating systems:

MS DOS, Unix, Windows XP,7&8

• Used Open Database Connectivity (ODBC) and Pivot tables for extracting data

Experience

2005-2013 History

Micronet Systems (Fiji) Ltd Suva, Fiji Islands

Team Leader and General Ledger Support Specialist

March 2005 Software Support Specialist (Level 1)

January 2006 promoted to

Product Specialist (level2) General Ledger

July 2007 Promoted to

Helpdesk Team Leader

2004 Resolve Helpdesk Calls within established timeframes and procedures.

2005 Escalate calls as required following established escalation procedure.

2006 Ensure all staff identity contract status of all customers and advice Technical Support Manager if outside

terms of agreement.

2007 Ensure all MSF staff is aware of escalation rules for Helpdesk jobs.

2008 Monitor response times and escalate where necessary

2009 Report weekly to Technical Support Manager calls outside the established response times.

2010 Train helpdesk staff in collation of Helpdesk data

2011 Conduct Helpdesk analysis

2012 Assist Technical Support Manager with ongoing staff monitoring and coaching

2013 Co-ordinate and schedule Helpdesk staff meetings/Follow up training

2014 Participate in Recruitment of Helpdesk Staff if requested

2015 Provide feedback. To other departments from customer calls (sales, admin and Research and development)

2016 Keep abreast of customers operations (new and existing)

2017 Determine where customer’s issues are outside scope of contract and communicate to office Manager

Micronet systems.

2018 Became Team Member to our Research and development (Programming) Department in Year 2009 to

2013.Testing Software for Programmers and Certified Installers.

2002-2005 History

Sun (Fiji) News Ltd Walubay, Fiji Islands

Circulation, IT and Accounts Officer

2019

2020 Preparation and analysis of all distribution reports.

2021 Day today administration of circulation dept and data entries and verification

2022 Managing Informix system.

1998-2002

C.J Patel And Group Of Companies Wailekutu,Lami, Fiji Islands

Information Technology Officer

2023 End of Day and Begin of Day procedures for Informix 4gl system.

2024 Daily Backups

2025 Attending to User queries

2026 Producing Adhoc Reports using SQLs Daily/Weekly/Monthly

2027 Troubleshooting- terminals, System printers and PCs

2028 Coordinating Technical System Issues with Subsidiaries

2029 Controlling IT Stationeries

2030 Uploading and Downloading Data from palm (Handheld) using satellite software

2031 Other Housekeeping Work at CJP system

2032

Administrative Supervisor for Shell Rewards (Subsidiary)

2033

2034

2035 Controlling Data Entries and verifications

• Cash Handling/Reporting to upper management, and preparing wages

• Analyzing daily sales and ensuring company projections are met

• Handling staffing, recruitment, and retention

• Coordinating company meetings

• Providing a safe work environment for staff

A chievements

2036 1995 -Suva Sangam High School Attained Dux of the Year Award

2037 2006- Employee Recognition Award Micronet systems (Fiji) Ltd in year

2038 2007- Attended Micronet training and conference in Sydney.

2039

2040

2041

Education

2008

Training Productivity Authority Of Fiji Nasinu, Fiji Islands

Certificate Of Completion

Lead and Manage People

2001-2002 Box Hill Institute Suva, Fiji Islands

Certificate IV in Information Technology (Software Development)

1996 Indian College Suva, Fiji Islands

Fiji Seventh Form Examination

1995 Suva Sangam High School Suva, Fiji Islands

Fiji School Leaving Certificate(Year 12)

References Available upon Request

Phil Solomon

Managing Director

Micronet Systems (Fiji) Ltd.

Phone: +612-****-****

Cheryl Morgan

Operations Manager

Micronet Systems (Fiji) Ltd.

Phone: +612-****-****

Contact this candidate