Customer Service Sales
Resume:
Christopher M. Allen
North Little Rock, AR 72118
**************@***.***
OBJECTIVE
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To obtain a position where I can utilize my management skills, training experience, computer programming
and technical development skills while maintaining high quality assurance levels. My goal is to be
contributor to a highly motivated and goal-oriented team of professionals.
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PROFESSIONAL SKILLS
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Strong customer service and analytical skills
Ability to think strategically
Capable of formulating tactics based on overall strategy
Strong interpersonal skills and ability to partner across the organization
Excellent communication skills, both written and oral
Familiar and have experience with Microsoft Office Suite Knowledge, Visio, Visual Basic, and
Linux Red Hat.
Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
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Experienced in system-operations training, collections, sales, and customer service.
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PROFESSIONAL EXPERIENCE
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2009- 2013
Ally Financial, Little Rock, AR •
Loan &Loss Mitigation Collector 1
Maintaining inbound call service levels
Locate and notify customers of delinquent account by outbound calls
Educate customers on resolution of each customer’s financial hardship
Design and run daily analysis reports to help my team to reach their target
goal
Avaya Super User for the new phone system
Mentor for New Hire Representatives
2008-2009
AT&T CORP, Little Rock, AR •
Technical Support/Customer Service
AT&T CS certified
Maintaining inbound and outbound call service levels
2005-2008
ALLTEL CORP, North Little Rock, AR •
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Technical Support/Simple Freedom
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Certified Tier II and Tier I
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Completed GAP
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2004-2005
KAY JEWELRY, North Little Rock, AR •
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Certified Diamond/ Sales Associate
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Certified Diamond Mounting
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Sales
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Inventory Control/ Case Operation
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2002-2004
FRIEDMANS JEWELRY, North Little Rock, AR •
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Certified Diamond/ Sales Associate
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Certified Diamond Mounting
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Sales
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Inventory Control
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Case Operation
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1999-2002
ZALES JEWELRY, North Little Rock, AR •
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Certified Diamond/ Sales Associate
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Certified Diamond Mounting
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Sales
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Inventory Control
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Case Operation
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EDUCATION/TRAINING
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2003-2005
ITT Technical Institute, Little Rock, AR •
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Associate of Applied Science Degree
Emphasis on Information Technology
Courses included business math, A+ application, network designing, hardware, and
software.
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REFERENCE
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Rev. Alton Garrison •
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Assistant General Superintendent of Assembly of God US
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Brian Faught, Jacksonville, AR •
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Sr. Vice President at Prefect-10
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Pastor Gary Tomlinson, North Little Rock, AR •
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Pastor at North Little Rock Assembly of God
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Pastor Chad Kumpie, Greers Ferry, AR •
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Pastor at Greers Ferry Assembly of God
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Kittie Payton, Little Rock, AR •
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Ally Financial Team Lead over Nuvell
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Jake Harrell, Sherwood, AR •
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North Little Rock Police Officer
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Contact this candidate