Supervisor Training
Resume:
Shamaris Ramirez
*** *********** ****** *** ***
Bronx, Ny 10455
***************@*****.***
Objective:
Seeking a challenging position as Housekeeping and Housekeeping Supervisor where my capabilities may be utilized, developed and enhanced and to be a part of the company's growth and success with the contribution of my knowledge and skills.
Summary of Qualifications:
* Hands-on working experience in housekeeping and cleaning
* Sound knowledge of methods of providing top class customer and personal service
* Remarkable ability to communicate clearly and concisely, both orally and in writing
* Proven ability to spend the majority of the day walking, twisting, bending, pushing, pulling and kneeling while cleaning.
* Ability to read and interpret documents such as safety rules, operating and maintenance instruction and procedure manuals
* Strong willingness to work day, night and weekends
* Strong attention to detail and the ability to follow written and verbal directions
* Proven ability to work in a fast paced environment with multiple interruptions
Work Experience:
Best Western Premier 2012-2013 Housekeeping Supervisor New York, Ny
* Responsible and maintain the housekeeping daily duties
* Handled Inventory of Linen and Housekeeping Supplies
* Maintained list of vacancy rooms ready to clean.
* Solved guests problems to exceed customer expectations.
* Provided training to new employees
* Ensured standards of guest rooms.
* Maintained The Housekeeping Schedule.
Double Tree By Hilton 2010-2011 Housekeeper Supervisor New York, NY
* Responsible to maintain the housekeeping daily duties.
* Maintained list of vacancy rooms ready to clean.
* Ensured standards of guest rooms.
* Solved guest problems to exceed customer expectations.
* Provided training to new employees, given monthly safety training, and effectively preventing injuries
* Communicated effectively with all hotel departments.
Holiday Inn Soho 2009-2010 Housekeeper New York, NY
* Administered to clean assigned quota of rooms according to standards and ensured to utilize appropriate cleaning chemicals for designated surfaces.
* Followed specific procedures to handle and remove soiled linens and trash safely and appropriately.
* Reported all "refused services" and "privacy" requests to supervisor and ensured to replace all guest amenities as needed.
* Communicated needs with houseman and supervisors regularly and recorded accurate room status on assignment daily.
* Performed duties with attention to detail, speed, accuracy, follow through, courtesy, cooperation and work with minimal supervision.
Gem Hotel 2009-2009 Housekeeper Supervisor New York, NY
* Responsible to maintain the housekeeping daily duties.
* Maintained list of vacancy rooms ready to clean.
* Ensured standards of guest rooms.
* Solved guest problems to exceed customer expectations.
* Provided training to new employees, given monthly safety training, and effectively preventing injuries.
* Communicated effectively with all hotel departments.
Comfort Inn Hotel 2007-2009 Housekeeper New York, NY
* Ensured to stock all carts daily with cleaning supplies, amenities and linen, and transport to assigned guest room and positions securely.
* Administered beds, replenished supplies, and cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, and any other areas.
* Responsible for the cleanliness and maintaining overall appearance in guest rooms.
* Reporting maintenance problems, lost and found articles, or special room problems to a supervisor.
* Reported to work for scheduled shift, on time and in, uniform in accordance with company policy.
Education & Training
Interburo Institute 2003-2003
Courses In Hospitality New York NY
Reference: Available upon request
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