Project Manager Sales

Jenn Smallwood 678-***-**** ***********@*******.***

Jennifer Smallwood 678-***-****

**** **** ****, **********, ** 30078 ***********@*******.***

Professional Skills

Technically sophisticated, business savvy professional with a pioneering career reflecting strong leadership

qualifications. A problem solver with a superior record of delivering simultaneous large scale, mission critical

projects. Team player with excellent interpersonal communication skills.

Areas of Expertise Software

1. Knowledge of all phases of the software 1. RoboHELP, Captivate, Camtasia

development life cycle 2. All Adobe Products

2. Analyzing business and software processes to 3. All Microsoft Office Products

define process improvements

4. Screen Capture Programs e.g. SnagIT,

3. Process and information workflow creation Jing

1. Specialize in interdepartmental Project 5. Microsoft Windows (all versions)

Management

6. Lotus Notes, NT Security

2. Full life cycle management of new

5. SQL Manager, Liquid XML Studio

software/hardware initiatives

6. IDE e.g. Microsoft Visual Studio, Eclipse

3. Standard Operating Procedures (SOPs)

4. Network hardware and protocols: LAN/WAN

frame relay, TCP/IP, SNA

Experience

Green Frog Entertainment LLC Aug 2007 to Present

Operations & Project Manager

Managed all administrative (3), creative (2), programmers (3), install technicians (5), and

sales (3) and IT (6) staff.

Created and maintained all sales leads and clients and monitored all ongoing projects to

create continuity for the client

Helped facilitate profit growth by 35% and reduced expenditures by 15%. Decreased IT

department budget by 20% and put back into capital investment to enhance and strengthen

the aging technology infrastructure

Tested, verified and approved systems designs and oversaw implementation,

SIMPL+/JAVA/PHP/ASP.NET based programs.

Verified and approved content designs with Adobe/Final Cut Pro/ProTools based

programs.

Ensured the successful development of a new JAVA/PHP based order corporate financial

software

Oversaw SDLC for existing C#/VB.NET/ASP.NET based order corporate financial software

Maintained all internal and external IT related project plans and related documentation.

Oversaw maintenance of all SQL Server databases.

Defined, implemented strategic plans, process and procedures to increase the IT

department’s efficiency in supporting company infrastructure.

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Jenn Smallwood 678-***-**** ***********@*******.***

D.E. Davenport LLC Jan 2011 to Nov 2012

Sr. Technical Writer

Maintained and published system documentation for District of Columbia healthcare

Compiled complex information from multiple sources into System Documentation

Appendix using RoboHELP.

Created and maintained user guide for Medicare Management System

Reformatted existing forms and templates to ensure compliance with documentation

branding standards

meetings aninterviewed business unit in order to

Commercial Audio Systems Mar 2004 to June 2007

Operations & Project Manager

Managed all administrative (2), creative (1), programmers (2), install technicians (5), sales

(2) staff.

Increased profit margin for the overall company by 45% by evaluating workflow

inefficiencies

Scheduled service work and installations for clients

Tested and verified that system designs through SIMPL+/JAVA/PHP based programs

satisfied sales team and client before installation began

Ordered all related equipment within required budget for each job

Supported sales team and lead technicians with equipment specification, research and

system design

Performed Human Resources responsibilities for all staff including hiring

Responsible for accounts payable, receivables, and payroll; held weekly financial

meetings

Pathfire, Inc Nov 2000 to May 2002

Quality Assurance Test Engineer

Developed and integrated QA test plans with development processes using

WinRunner/LoadRunner programs.

Reviewed and revised requirements for new product upgrades and determined their

impact on QA processes.

Documented testing procedures, generated testing scripts, and performed regression

testing.

Setup and verified lab configuration to ensure a valid testing environment.

Education

Riot Atlanta (Atlanta GA) Nov 2003 to Feb 2004

Audio Internship

Full Sail Real World Education (Winter Park, FL) Aug 2002 to Sep 2003

Associate of Science Degree in Recording Arts

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Jenn Smallwood 678-***-**** ***********@*******.***

American Institute of Banking (Atlanta, GA) Oct 1999

Certificate Degree in Supervisory Skills

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