Quality Manager

Andrea M. Heinzman

*** *. ******* **. ***********, MI 48734 **********@*****.*** 989-***-****

Results oriented professional with proven success and ability in a number of diverse roles. Established

managerial abilities to exceed business metrics in demanding environments. Powerful drive to achieve goals

and innovative in overcoming adversity and obstacles. Belief in strong customer focus culture to encourage

transparent collaboration necessary to achieve aligned vision and goals.

PROFESSIONAL EXPERIENCE

Corporate Quality Manager Dura Automotive Systems, LLC September 2012 – Present

• Manage all functions of Quality Assurance and problem solving.

• Work directly with the plant quality managers to ensure products meet or exceed product standards and

customer expectations.

• Address customer concerns and provide management support to ensure robust problem solving.

• Coordinate the consolidation of customer performance metrics and internal reporting.

• Manage quality systems that are compliant with customer and industry requirements.

• Lead weekly reviews with all plants regarding quality and delivery violations.

• Monitor internal and customer metrics; Develop and implement remediation plans as results dictate.

• Support resource for plants in developing quality improvement plans and corrective actions.

• Administer direct supervisory responsibility for corporate quality certification, corporate production

supplier quality, APQP auditing, and corporate quality engineering personnel including selection, hiring,

training, performance evaluations, promotional recommendations and work schedules.

Advanced Quality Manager Dura Automotive Systems, LLC April 2012 – September 2012

• Lead the component PPAP approval process; ensure on-time submission of PPAP from the supplier;

provide timely approval once all requirements are achieved

• Implement the Supplier Development strategy, plans and projects as approved by the Corporate

Quality/Purchasing Team

• Responsible for resolution of supplier design, gauging, manufacturing, assembly, and packaging issues

• Monitor, improve and audit APQP launch process within the organization and supply base

• Ensure CQI Supplier completion and ensure a robust and repeatable process

• Support selected new product launch, engineering changes and source/location change activities from an

Advanced Quality perspective and work in conjunction with the plant Cross Functional Teams

• Maintain APQP Launch Scorecard with frequent monitoring (working with plant Cross Functional

Teams, Program Management, and Corporate Quality/Engineering)

• Complete regularly scheduled APQP Audit for each program

• Lead development of PFMEA, Control Plan, and Process Sheets

• Monitor safe launch performance and corrective actions; responsible until safe launch is completed

Quality Manager Tegrant Corporation Owosso, MI March 2011 – April 2012

• Overall responsibility to coordinate, support, train, assist, and facilitate within all attributes of the Quality

System

• Communicate with all production workers and plant managers regarding: quality issues, densities and

part weights, shipping and receiving concerns, complaints or other concerns in order to maintain

corporate and customer quality specifications.

• Maintain and control documents and reports required by the Quality Management System (QMS); Lead

internal audits and site Quality meetings and responds to customer audits

• Support Site Management in efforts to achieve customer requirements and quality objectives

• Manage Supplier Evaluations; Continuous Small Improvements program, New Part Introduction Process

and all applicable reporting requirements

• Champion the implementation of and actively promote the QMS

• Perform quality audits as necessary to ensure compliance to the QMS and customer requirements

• Assist Site Management with training

• Maintain customer required documentation related to APQP and PPAP activities on all new projects

• Maintain the corrective/preventive action program, inclusive of tracking status of open actions, receiving

and reviewing responses, working with departments for timely completion, periodic reports, and metrics

• Perform quality audits on a periodic basis to ensure conformity to corporate and customer quality

specifications

• Monitor and study all manufacturing processes using mathematical and statistical procedures, develops

sampling methods and analyzes data in order to recommend changes to plant management

Strategic Sourcing Specialist Dow Chemical Co. Midland, MI October 2010 - Mar 2011

(Through Extrinsic, LLC)

• Execute Purchasing’s Strategic Sourcing Process for client sourcing projects and deliver measurable

cost savings and value

• Lead market analyses and supplier evaluations

• Request for proposal development and analysis

• Sourcing options evaluation

• Supply strategy development

• Contract negotiations and implementation

• Cooperate with clients to identify, apply, and measure key supplier cost and performance metrics to

ensure suppliers are delivering expected value

• Develop processes and forums for purchasing, client, and supplier leadership to interact

appropriately to ensure shared company and supplier goals are established to best support the

clients’ strategies

• Work with clients to ensure understanding of their strategies and impact on supply

• Ensure the client has an understanding of Purchasing strategy and how it can be applied to optimize

the development and implementation of their strategies

• Measure performance to agreed-upon metrics and identify and monitor major supply risks.

Service Operations Analyst Johnson Controls Inc. Saginaw, MI October 2006 – May 2010

• Responsible for managing 175 commercial contracts throughout Michigan.

• Supported the corporation by adhering to demanding customer specific imperatives.

• Tracking and adhering to business financial metrics occurring on a daily, monthly, and quarterly

basis with the executive leadership.

• Responsible for all invoicing and billing activities with our customers

• Managing Accounts Receivable and Accounts Payable on a branch and regional level.

• Tasked with risk management, forecasting, budgeting and account reconciliations on a monthly,

quarterly, and yearly basis

• Reviewed all documentation, transactions and processes on a regular basis to ensure Sarbanes-Oxley

compliance.

• Continually analyzed and assessed team performance and made adjustments as needed to ensure

maximum customer satisfaction in a cost effective manner.

General Manager The PAC Group Saginaw, MI November 2004 – September 2006

• Responsible for managing all business operations which encompass component and assembly

sorting, rework and certification along with warehousing and packaging for over 50 diverse

customers.

• Managed the schedules of 38 employees, various customer reports, and material shipping &

receiving including quality control.

• Responsible for customer interface, billing, payroll, and acquiring and releasing personnel.

• Played an integral part in achieving QS9000/2001 certification for the site.

• Responsible for all customer satisfaction pertaining to existing work contracts with various

customers in the Automotive and Retail sector.

• Responsible for both reactive problem solving due to specific customer problems and proactive

initiatives to improve overall value stream productivity.

Quality Analyst Delphi Corporation Saginaw, MI March 2002 – November 2004

• Responsible for tracking and reporting all quality metrics within the Plant 6 manufacturing system.

• Transformed information into manageable reports and charts by means of various computer

programs, which I was integral in designing, developing, and implementing.

• Extensive problem solving experience with OEM formal and informal customer complaints.

• Worked with Quality Engineers and manufacturing operations to determine root cause and corrective

action as required per specific issue.

EDUCATION

Saginaw Valley State University B.A. Business Management

Powers Catholic High School Flint Michigan

SKILLS

Advanced knowledge of various computer programs including but not limited to:

Microsoft Word Lotus Notes Oracle

Microsoft Excel Citrix Based Applications SharePoint

PowerPoint Microsoft Access Outlook

Exceptionally organized in demanding environments which require considerable multitasking

References Available Upon Request

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