Sowparnika Babu

SAP SD CONSULTANT

(: 813-***-****

(: acasb0@r.postjobfree.com

Professional Summary:

Over 7-plus years of functional and managerial experience in implementing

ERP business solutions using SAP R/3 4.7, ECC 6.0. in SAP Sales &

Distribution, Logistics execution and Customer Service modules, including

Analysis, Design, Implementation, Customization, Development, Integration,

Testing and End-user Training.

2 years of business experience, prior to SAP, in Sales, Marketing and

Customer service helped in bringing to SAP projects a clear understanding

of business / customer requirements, acquiring fundamental knowledge of

business issues and experience in the necessary facilitation, presentation,

leadership and management skills.

Worked in various locations in US (Chicago IL, Phoenix AZ, Birmingham GA),

UK (Cheadle, London), Netherlands and India in Insurance, Manufacturing and

MRO (maintenance repair & overhaul) / CRM domains.

Experience with 2 implementations (conventional & ASAP methodology),

several rollouts and support projects.

Experience in configuring Master Data, Document Types (Sales Order Types,

Delivery Documents, Billing Documents, Credit and debit memo, etc.)

Availability Check, Credit Management, Material Listing/Exclusion, Rebate

processing, Deliveries, Picking, Packing and Shipping

Experienced in Master Data Management, configuration of functions like

partner determination, output determination, text determination, account

determination, material substitution, and free goods determination

Experience in the integration of the SD module with CS, MM, WM, FI. Working

knowledge of PM, PP module, LSMW loading master data

Experience in integration with legacy systems, technical consultants for

interface design, documentation of Business process, Configuration

documents, Test cases, End user training manuals and hands-on training to

end-users at client site

Extensive experience in performing Gap Analysis, preparing Functional

Specifications, Programming Specifications, User manuals and

troubleshooting Production Support issues.

Managed Onsite & Offshore team members activities and performed multiple

roles - Onsite Coordinator, Functional Lead / Manager for functional team

members involved in projects, point-of-contact to client.

Good analytical skills supported with strong communication, presentation,

team player and team leader skills experienced with conventional and ASAP

methodology, highly motivated, goal oriented team player with excellent

communication skills along with configuration and application knowledge.

Career Objective:

To assume the role of a trusted advisor in the area of supply chain

management, which helps companies unleash immediate business value and

sustainable growth by improving the processes, enhancing efficiencies and

supporting innovation that matters.

Rewards and Recognitions:

Outstanding Performance Award in recognition of outstanding

commitment, dedication and exemplary performance for contribution towards

growth of the organization - Keane Management (NTT Data Global delivery

services)

Received Keane Awards for best performance by Keane for Q1 2009 and Q3 2010

- Keane Management (NTT Data Global delivery services)

Thanks for all your work on this and I particularly want to thank you for

your extensive and well thought out test scenarios. - Larry Garguilo,

Honeywell TS - CPG Program Manager

Technical expertise:

Primary Skills SAP R/3 4.7 & SAP ECC

ERP SAP SD, SAP CS and SAP CRM

SAP Reporting tools ABAP List Viewer, SAP Query,

Domain Knowledge Insurance, Sales (Manufacturing), Marketing and Customer

service

Operating Systems Windows 2003 Server, Windows XP

Documentation MS Office Package

Employment Details:

ManageServe Inc SAP SD Consultant Jan 2013 Present

NTT DATA SAP SD Consultant/PM Feb 2005 Oct 2011

MetLife India Insurance Co. Sales Manager May 2004 Nov 2004

Net Avenue Inc. Customer care Executive Oct 2001 Jun 2002

SAP Experience:

ManageServe Technology Inc.

SAP SD Functional Consultant Team Member

Jan 2013 - Present

. Contribution Provided business analysis and process redesign

expertise in B2B procurement, specifically in the analysis, and

redesign, of SAP functions and processes.

. Provided first line SAP production support in the OTC module and

effectively managed and prioritized SAP change requests with the

business and central SAP team.

. Implementing fixes (Transfer and Change Requests), and making

configuration adjustments during the warranty period.

. Managing change requests across the systems development life-cycle

(SDLC), building and managing client business user relationships in a

highly dynamic work environment.

. Worked as part of the QA team to realize testing responsibilities to

perform extensive Functionality Testing, Regression Testing,

Configuration Testing, Interoperability Testing and Compatibility

Testing.

. Created training and end-user documentation and provide both formal

and informal training to Sales and Distribution and business end

users.

NTT DATA Global Delivery Services Ltd

Project Manager

Feb 2005 - Oct 2011 [ 100 Months ]

Honeywell SBUs (Aerospace, Specialty Materials & Transportation Systems)

SAP SD Consultant

Client Profile: Keane India Pvt Ltd has collaborated with Honeywell, a

global company to support, maintain and upgrade their legacy and SAP

enterprise applications. The key business drivers were standardizations of

processes across their 3 strategic business units, across 15 different

countries and corresponding cost savings. The team supports applications

with more than 3300 users spread over 15 countries across North America,

South America, Europe and Asia -Pacific.

. Contribution Handled functional Issues (Functionality Support,

Functional Enhancement, Configurations) under a SLA Based Support

Model.

. Closely coordinated with onsite core-team and business solution

analysts.

. Involved in providing estimates and design for new project

opportunities for the client.

. Preparation & documentation of Gap Analysis, Business Blueprints,

Configuration, Functional & Programming specifications, User manuals,

Test cases, End-user training, Transition KT and Production support

quick reference.

. Performed daily & weekly tracking, to provide status updates at

various stages and projects.

. Performed peer review, trend analysis and Root cause analysis for

Process improvement.

. Mentored new comers to the team and functional training.

Honeywell TS - MAINTENANCE & SUPPORT

OS & R/3 Versions Win XP & 4.7

SD Enhancements - Team Member

APR 2011 - OCT 2011 (Chennai, India)

. Contribution Solved production problems, analyzed issues with the

users and rewrote the requirements to change the logic in certain

programs to improve their functionality and performance.

. Implemented various business processes, baseline configuration, and

performed master data extension.

. Worked closely with the customer's SME to understand the requirement

and then provided functional specifications and logic for developing

FRICE object's as per client's requirements.

. Designed functional and Integration test scenarios and test cases for

the new business processes.

. Involved in Unit testing, Integration testing, & User acceptance

Testing.

. Developed process flow diagrams, design documents, tutor files,

configuration documents and user manuals.

. Trained the users on new functionality after enhancements.

Honeywell TS - UK PHOENIX SUPPORT

OS & R/3 Versions, Win XP & ECC 6.00

SD Consultant

OCT 2010 - MAR 2011 ( Chennai, India)

. Contribution Handling day to day Production support issues and

enhancements

. Provided technical and functional support to the users.

. Monitoring daily production jobs, addressing production issues on

time.

. Tracked the problem tickets raised by users till closure, prepared and

submitted the status report to the stakeholders as required.

Honeywell TS - PHOENIX EXTERNAL WAREHOUSE IMPLEMENTATION

OS & R/3 Version, Win XP & ECC 6.00

SD Consultant / Lead

FEB 2010 - SEP 2010 (Netherlands & UK)

. Contribution Associated during the AS-IS and TO-BE Study and

prepared the business blueprint for SAP implementation of new plant

warehouse and Logistics - Shipping.

. Worked on requirements, Realization, Final preparation and Go-live

support phases.

. Configured Plant sales and stock transfer and returns scenarios.

. Provided Functional specification for new reports and involved in

integration testing.

. Performed testing to validate interfaces between SAP and 3rd party

external Shipping Systems.

. Co-ordinate between the onsite and offshore team, conduct regular

progress check meetings between the client and team, handle resource

allocation and staggering to avoid idle time.

. Ensure that the team follows the defined time lines with no repetition

of effort, provide guidance for documentations to be complete and

ensure sign-off by client.

. Worked with team to prepare and execute Go-Live plan and activities.

. Assigned tasks and documenting resolution for post Go-Live issues.

. Trained the users on new business processes.

Honeywell TS - LOMITA ROLLOUT

OS & R/3 Version, Win XP & ECC 6.00

SD Consultant

JUL 2009 - JAN 2010 (Chennai, India)

. Contribution Handled customization, configuration, and enhancement

related issues.

. Solved production problems, analyzed issues with the users and rewrote

the requirements to change the logic in certain programs to improve

their functionality and performance.

. Implemented various business processes, baseline configuration, and

performed master data extension.

. Carried out Project Management Office (PMO) activities - iPTS Project

initiation & closure activities.

Honeywell TS - HOLTS UK ROLLOUT

OS & R/3 Version, Win XP & ECC 6.00

SD Consultant

MAR 2009 - JUN 2009 (Chennai, India)

. Contribution Associated during the AS-IS and TO-BE Study and

prepared the business blueprint for SAP implementation.

. Performed testing to validate interfaces between SAP and 3rd party

external Systems like WMS and TMS.

. Involved in Unit testing, Integration testing, User acceptance Testing

and data preparation.

. Designed functional and Integration test scenarios and test cases for

the new business processes.

. Developed process flow diagrams, design documents, tutor files,

configuration documents and user manuals.

. Trained the users on new business processes.

. Resolved the key issues raised by the users soon after Go-Live.

. Carried out Project Management Office (PMO) activities - iPTS Project

initiation & closure activities.

.

Honeywell TS - MAINTENANCE & SUPPORT

OS & R/3 Version, Win 2000 & 4.7

SD Break Fix Team Lead

NOV 2008 - FEB 2009 (Chennai, India)

. Contribution Motivate the team to reduce the number of issues by

identifying areas of improvement through Root Cause Analysis.

. Analyzed the problems and provided guidance to the end user to solve

their day to-day functional break fix issues.

. Maintaining the accuracy of Master Data's like Customer Master,

Material Master, Condition and Information Records.

. Setting-up background jobs, creating variants, job monitoring and

rescheduling when required.

. Weekly ticket review meeting with Business COE Team.

. Communicating status, issues and impacts with team, team leadership

and client.

. Prepared history of Service Request generated by the end users.

. 96.7% adherence to the time lines defined for responding & solving

issues.

Honeywell Aero - SUPPORT & MAINTENANCE

OS & R/3 Version, Win 98 & 4.7

SD Consultant

DEC 2007 - OCT 2008 (Phoenix, AZ, USA)

. Contribution SAP Support Project based on an Onsite - Offshore

model.

. Worked closely with the customer's SME to understand the support

required and then provide functional specifications for ABAP

developers to deliver as per client's requirements

. Resolve end-user issues, based on knowledge of the various business

processes from all over the world.

. 92% adherence to the time lines defined for responding & solving

issues.

HW AERO - MR&O TRANSITION ROLLOUT

OS & R/3 Version, Win NT & 4.7

SD Consultant

JUL 2007 - NOV 2007 (Birmingham, GA, USA)

. Contribution Functional testing of all custom objects developed.

. Resolving user related issues & tickets immediately after go-live.

. Co-ordination of knowledge transfer activities between the deployment

team and the support team.

. End user training in specific processes

. Resolve end-user issues, based on knowledge of the various business

processes.

ERP Pre-Sales Consultant

R/3 Version 4.7

SD Consultant

MAY 2007 - JUN 2007 (Chennai, India)

. Contribution Worked along with the Presales manager in supporting

the Pre-sales initiatives.

. Worked closely with current and prospective customers to map their

business requirements to SAP.

. Supported initial and ongoing qualification of prospects with an

honest assessment of product fit, requirement fit and cultural fit.

. Worked with multiple teams to put together responses to RFPs

. Created a repository of sales collateral information (White papers,

case studies and presentations) and periodically upgraded the same.

. Worked closely with SAP channel manager in building a financial

business case for the prospects.

Honeywell SM - ANAHEIM IMPLEMENTATION

OS & R/3 Version, Windows & 4.7

SD Consultant

Duration JAN 2007 - APR 2007 (Chennai, India)

. Contribution SAP & Non-ERP Implementation Project based on an

Onsite - Offshore model.

. Study the existing business process & interact with SMEs to translate

the business requirement and map it into SAP.

. Carry out feasibility study on mapping new business requirements in

SAP.

. Prepare Gap Analysis documents and Functional Specifications for all

custom business requirements.

. Continuous interaction between the client and the technical team for

FRICE requirements between SAP and Legacy systems.

. Test plan preparation, review & testing for standard business process

and non-standard SAP reports.

. Provided user training and user manuals.

. Supported Go-Live issues.

Honeywell SM UOP - Production Support

R/3 Version 4.7

SD Consultant

APR 2006 - DEC 2006 (Chicago, IL, USA & Chennai, India)

. Contribution Handling day to day Production support issues and

enhancements

. Tracked the problem tickets raised by users to closure and prepared

and submitted the status report to the stakeholders as required

. Create gap analysis & functional specification documents when changes

in existing processes are called for.

. Coordinate with team members to ensure timely & procedural closure of

issues.

. Handle & resolve all client queries & end-user issues, to provide

solutions based on knowledge of the client's business and SAP process.

. Regular testing of the test client and Production system to ensure

validity of data and continued integration of SAP with other Legacy

systems.

. Set up a process for Master Data Maintenance to ensure SOX compliance.

. 96% adherence to the time lines defined for responding & solving

issues.

Honeywell Aero - SAP DEPLOYMENT

R/3 Version 4.7

SD Consultant

MAR 2005 - MAR 2006 (Bangalore, India)

. Contribution Creation of analysis documents, pertaining to the

Enhancements required by the client.

. Prepare & review Functional Specifications to help technical team in

understanding the functional flow of data.

. Customization requirements for Data Uploads using BDC Programs,

Reports, Form Layouts & Interface between SAP and Legacy systems.

. Test plan preparation, review & functional testing for business

process objects as specified in functional specifications FRICE

objects

. Business Process procedure documentation & SAP Process documentation

for End Users.

Functional Domain Experience:

MetLife India Insurance Co. Pvt. Ltd. (Chennai, India)

Sales Manager

May 2004 - Nov 2004

. Contribution Recruit, manage & lead a team of minimum 15 life-

advisors.

. Provide appropriate training to the advisors on insurance & selling

concepts.

. Conduct recruitment & sales promotional activities.

. Compiled data on other Life-Insurance companies and their selling

strengths.

. Compilation of extra training material to provide additional help to

the life-advisors in their concept & product selling.

. Collected a 1000 strong database on potential customers through

various promotional activities.

Net Avenue Inc. (Chennai, India)

Customer service executive

Oct 2001 - Jun 2002

. Contribution Helped design a customer survey and executed the

same.

. Helped set-up as new line of products, with value additions and vendor

management.

. Re-designed certain aspects of the website to make it user & customer

friendly.

. Streamlined the process of receiving & passing on orders to the

Logistics department.

. Interact & handle all communication between the customers / vendors /

business partners & the company.

Education:

. Master's in Business Administration Systems & Marketing 2004

Bharathidasan Institute of Management, Tiruchirapalli, India

. Bachelor of Engineering Electronics and Communication 2001

Easwari Engineering College, Chennai, India, Madras University

Personal Attributes:

. Used to work in a multicultural environment, highly motivated and

committed to deliverables.

. Possess good analytical reasoning, interpersonal, leadership and

presentation skills with impeccable ability to communicate ideas and

facts clearly and succinctly at all levels.

. Proven ability to quickly learn and apply new technologies.

. Good team player and can quickly establish good relationship with

customers.

. Effectively complete multiple assignments or tasks.

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