Manager Administrative Assistant

Rachella Sanders

Property Manager - Business Management Office

Euclid, OH

***************@*********.*** - 216-***-****

WORK EXPERIENCE

Property Manager

K&D Mannagment, LLC - Willoughby, OH - 2008 to Present

Organizes daily operations of Business Management Office, Leasing and Customer Service

Manage staff of 10. (1-Maintenance Director, 4 Maintenance Technicians, 3 Housekeepers, 1 Leasing

Consultant and 1 Account Specialist)

Provide a professional and cooperative office environment where residents are encouraged to be involved

in the property community and activities.

Assist with daily Leasing efforts.

Gathers information and prepares reports daily for Supervisor and Corporate.

Tracks and oversees monthly/yearly budget and spending

Coordinates routine inspections and repairs with contractors and vendors.

Experienced with Tenant Associations and Condo Association Meetings

Property Manager

Goldberg Companies, Inc - Warrensville, OH - 2007 to 2008

Managed daily operations of 1400 suites over two properties.

Organize all site operations to obtain maximum efficiency and productivity.

Communicates company goals and expectations to staff; provides support and staff assistance as

necessary.

Plans, sets goals and objectives in relation to current and future market and employment trends.

Directs and delegates authority to achieve optimum staff performance; motivates employees to produce

positive results. Ensures employee training and compliance with company policy and procedure

Coordinates the production of market-ready product with leasing, maintenance and housekeeping staff

based upon market conditions and customer needs.

Ensures professional, consistent communication with residents with regard to all property operations;

resolves resident issues and concerns.

Manages collection of rents to minimize delinquency. Goes to court for eviction matters.

Works within budget parameters to maximize income and control expenses; assists in budget forecasting

Negotiates and contracts services with vendors and contractors necessary to the operation of the site and

suite turnover to achieve property goals, processes vendor payments.

Assists corporate and site employees with the planning and implementation of retention, marketing and

advertising programs.

Property Manager

New Village Corporation - Cleveland, OH - 2005 to 2007

Primary point of contact for the condominium & townhome owners, apartment renters, office space tenants,

and retail tenant's. Managing a mixed use complex of 10 townhomes, 31 condominium flats, 36 rental units,

2 retail store fronts and 1 office space, as well as an office building consisting of 13 suites or 18,985 leasable

square feet

Oversaw all aspects of the property operations.

Hired and supervised staff and third-party vendors & contractors;

Performed troubleshooting for needed repairs and preventative emergency maintenance, and schedule

routine maintenance;

Procured & awarded bids for third-party services;

Coordinated leasing activities (screen prospects, present suites, process applications & leases, prepare

marketing materials);

Performed bookkeeping and internal accounting functions (invoicing tenants, reconcile bank accounts,

administer loans, prepare property budgets, financial statements & financial summaries, process check

payments);

Implemented and utilized YARDI Property Management software;

Responded to and assisted with compliance and completion of pre-existing construction warranty issues.

Property Manager/Administrative Assistant/ Bookkeeper

Cleveland Real Estate Services, Inc - Cleveland, OH - 2004 to 2005

Support the President in his day-to-day operations such as handling phone calls, scheduling appointments/

keeping his calendar and coordinate meetings.

Performed the bookkeeping functions for CRES and its affiliates.

Office administrator/Property Manager while developing and improving upon the office structure.

The growth of the position allowed for involvement on project development and to the extent permitted by law

assist with brokerage matters. Mr. Ed Small, President of CRES, and I both took positions with Neighborhood

Progress Inc., in 2005.

Property Manager/Real Estate Administrator - Corporate Real Estate Dept

ICI Paints - Cleveland, OH - 2001 to 2004

Emphasis on assuring timely and accurate payments of landlords and vendor invoices and monthly rental

payments based on negotiated lease terms specific to over 525 locations.

Providing initial entry and ongoing maintenance for the database containing various store locations

throughout the United States, Mexico and Puerto Rico as well as, administrative support for three Regional

Property Managers and the Director of Finance/Accounting and Administration for Corporate Real Estate.

Preformed responsibilities of liaisons between landlords and management.

Full range of clerical, administrative, analytical, project support and technical support.

Major focus on Invoice Processing/AP; Database/System Management; Administrative Property

Management/Finance & Accounting Administrative

Purchasing Agent - Corporate Purchasing

National City Corporation - Cleveland, OH - 1996 to 2000

Reviewing requisitions for completeness and accuracy, researching comparative cost savings and placing

orders to various vendors using the corporations purchasing system.

Monitoring and expediting the progress of orders as needed to ensure all specifications where met. Checked

purchase requisitions and applying payment and freight terms when applicable.

Processing purchase orders and maintaining purchasing files. Preparing invoices for payment,

reconciliation, invoice discrepancies and responding to inquires regarding general ledger transactions. This

involved working closely with corporate accounting to maintain and update the vendor maintenance program.

Received and submitted requests for the completion of W9 tax forms for vendor selection in accordance

with state and local laws to be reported to the IRS.

High levels of communication both written and verbal, an effective ability to work with customers, staff and

management. In addition there where high levels of administrative duties; data entry, telephone typing, spread

sheets, monthly reports and frequent buyer/team meetings, annual contract reviews and bid negotiation.

Served all areas and employees within the corporation. The corporation employees 39 thousand individuals

and holds $84 billion in assets. The primary retail operation area is 6 states. Expenditures exceed $2 million

annually fulfilling hundreds of requisitions.

Administrative Assistant/Leasing Agent/ Assistant Manager/Property Manager

Crystal Tower Apartment - E Cleveland, OH - 1989 to 1995

Daily routine office administrative duties such as taking resident request for service and other customer relation

tasking. Researching problems and resolving issues. Creating and expediting departmental correspondence

both internal and external. Organizing and executing information flow.

Assist the property manager with marketing strategies, advertising, promotional and newsletters.

Organized and scheduled staff meetings, tenant special events and organization conferences.

Produced memorandum and assisted in developing and implementing policies and procedures.

Highly recognized and regarded as a liaison between upper management and residents.

Managed accounts receivables and accounts payables as well as processed invoices.

Maintained records and other documentation of a confidential nature.

Handled pre-screening of prospective tenants. Reviewed applications for completeness and accuracy.

Performed credit checks, criminal back round checks and contacted references.

Acted as liaison between management, maintenance and prospective tenants.

Performed initial apartment inspections, coordinated scheduled move-in dates and time.

Finalized all paper work and issued new apartment keys along with move-in information containing policies

and procedures. Miscellaneous duties/projects as assigned.

Delegated work orders to the appropriate staff members, processed time cards, managed the booking of

the complexes two party rooms and overnight suite.

Scheduled with maintenance crew pool and tennis court opening and closing. Ordering office supplies and

first aid equipment.

To give real service you must add something which cannot be bought or measured with money, and that is

sincerity and integrity.

Douglas Adams

Service to others is the rent you pay for your room on Earth.

Muhammad Ali

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