Customer Service, Data Entry, Administrative, Billing and Accounting
Resume:
Ashlee M. Sterns
Covina, CA 91723
*******@*******.*** Cell (Primary): 626-***-****
Home: 626.967.0012_
Objective: I am highly advanced in customer service and office settings
with over 9 years of experience, seeking to achieve beyond
financial expectations by utilizing my interpersonal skills and
providing accurate service within a warm and welcoming
environment.
Education: California State Polytechnic University, Pomona
Pomona, CA
The Collins College of Hospitality Management
March 2011
. Bachelors of Science in Hospitality Management
Experience: Courtyard by Marriott, Baldwin Hospitality, LLC
Baldwin Park, CA
. eTIPS Alcohol Serving Certified
Expires 6-28-15
Night Auditor
July 2007-Present
. Provide customer service by personally greeting and tending
to guests' inquiries
. Organize all end-of-day reports and audit pack for
management
. Run property management system: Fosse/Marsha back-up and
auditing (maintain confidentiality)
. Daily responsibility $500-$1,000, Process cash and credit
card transactions
Guest Service Agent
July 2007-Present
. Provide customer service by personally greeting and tending
to guests' inquiries
. Communicate with relating departments in order to
effectively co-operate
. Daily responsibility $500-$1,000, process cash and credit
card transactions
Valley County Water District (Assigned through AppleOne)
Baldwin Park, CA
Accounting assistant/Data entry
September 2011- August 2013
. Balance and total water bill checks with their invoices,
amounts vary between $2,000 to $40,000
. Data entry, Input clients' payments into system: INCODE
Central, observe debits and credits
. Answer telephones and assist with clients' water accounts,
clerical work
California State Polytechnic University, Pomona
Pomona, CA
Teacher's Assistant for Dr. Sandra Kapoor, PhD, Dietician
September 2010-December 2010
. Grade and manage students' assignments and exams (maintain
confidentiality), clerical work
. Prepare food tastings for students in kitchen environment,
meet all sanitary requirements
Park Inn by Radisson Hotel (Formerly Embassy Suites by Hilton)
West Covina, CA
Guest Service Agent/Night Auditor (promotion)
October 2006-July 2007
. Provide customer service by personally greeting and tending
to guests' inquiries
. Communicate with relating departments in order to
effectively co-operate
. Run property management system: Opera back-up and auditing
(maintain confidentiality)
. Daily responsibility of $350-$700, process cash and credit
card transactions
TAL Lewis, Incorporated Collection Agency
Covina, CA
Secretary/Receptionist/Collector
August 2004-July 2006
. Answer telephones and assist with clients' accounts,
clerical work, data entry: USA Team
. Daily responsibility of $400, process cash and credit card
transactions
Skills: Proficient in hotel/POS computer systems: On Q, Opera, and
Fosse/Marsha, INCODE Central
Proficient in computer programs: Microsoft Word, PowerPoint,
Excel, and Outlook
Proficient on the 10-key calculator
Able to type 40+ wpm
Activities: Roundtable for Food Professionals club member-The Collins
College March 2009-March 2011
. Selected volunteer: The 2nd Annual Pebble Beach Food &Wine
Festival April 17th-19th, 2009
. Selected volunteer: The 3rd Annual Pebble Beach Food &Wine
Festival April 9th-11th, 2010
Recognition: Courtyard by Marriott, Baldwin Park: Employee of the Month
Aug. 2009, Sept. 2010, Dec. 2011
References: Available upon request.
Contact this candidate