Customer Service Sales

JODY CARTER

OBJECTIVE

Seeking a management position where I can utilize my marketing knowledge and management skills to increase profits and create a respectful and productive work environment.

EXPERIENCE

7/2013- present KOHLER Huntsville, AL

Shift Supervisor

Assign labor force to appropriate tasks in line with efficient crewing

needs and contractual requirements.

Insure that all processes and quality specifications are followed in

the production of scheduled components.

Responsible for monitoring production results and insuring that budget rates are exceeded.

Maintaining detailed knowledge of processes and equipment in order to

achieve optimum efficiency.

Insures that all shift employees are adequately trained in the

necessary process procedures to accomplish assignments efficiently.

Hold monthly safety meetings with shift employees to communicate the importance of safe work practices. Monitor and enforce all safety rules.

Administer labor contract plant rules and handle appropriate

discipline.

Continuously strive to improve process equipment and

procedures.

Encourage shift employees to improve processes and equipment.

Understand and enforce all procedures related to safe handling of

hazardous materials and instruct subordinates in same.

Trained on all applicable SOPs LOPs policies and procedures.

2010- 7/2013 CARQUEST Madison, AL

Outside Sales Representative

Responsible for contacting new and existing customers to discuss their needs and to explain how these needs could be meet by specific products and services.

Answer customer questions about product prices, availability, and credit terms.

Negotiate prices and terms of sales and service agreements

Emphasize product features based on analyses of customer’s needs. Also assist with technical knowledge of product capabilities and limitations.

Review operational records and reports to project sales and determine profitability

Established sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products

Increased sales from $200,000 to $450,000

2007- 2010 Big Ten Tires Huntsville, AL

Store Manager

Lead a team of assistant managers and approximately 20 associates who were responsible for all aspects of the stores retail sales, service sales, productivity, profitability, work environment, and operational compliance.

Ensured the execution of customer service standards and customer satisfaction programs, ensured the equitable resolution of customer complaints.

Provided procedural guidance and direction to ensure the store complied with policies and procedures

Provided effective communication to all associates pertaining to initiatives, activities, and task.

Interviewed and hired personnel

Planned, assigned, and directed work

Rewarded and disciplined associates as necessary.

Addressed complaints and resolved problems with internal and external customers.

2006- 2007 Fayetteville Dodge, Chrysler, Jeep Fayetteville, TN

Service Manager

Managed the daily scheduled and job assignments for 15 employees

Responsible for outside parts sales and serviced warranty claims

Performed and maintained daily bookkeeping and payroll

Raised customer service index from annual rate of 85.3 to 91.5

Coordinated with manufacturer on quality, customer concerns and product liability

Controlled expenses for highest profits

2004- 2006 University Kia Huntsville, AL

Service Manager

Responsible for the customer-focused and efficient operation of the dealership’s service department

Operated the department at maximum production, controlling the cost, building a loyal clientele, and maintain good employee relationships

Set and obtained sales objectives and maintained service records.

Built customer relationships, created a good work environment a properly managed the assets of the department.

2000- 2004 O’Reillys Auto Parts Huntsville, AL

District Manager

Managed 11 stores

Increased store productivity and team incentives

Focused on recruiting and training customer service specialists

EDUCATION

1987-1989 Calhoun Community College Huntsville, AL

Major: Heating & Cooling/Welding

AC DC Electronics

***********@*****.***

115 BEAN DRIVE • HAZEL GREEN, AL 35750 • 256-***-****

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