Customer Service Data Entry

**** ***** **** **. ********* tx *****

Phone 972-***-**** Cell#214-***-**** E-Mail

***************@*****.***

Felicia Broadway

Objective

To perform, excel, and meet company's expectations

of their employees.

Education

2009 Mountain View Community College

Dallas TX

Accredited courses completed for Medical

terminology

1989-1993 Bryan Adams High School Dallas TX

Diploma

Professional experience

05/2009 - 10/2012 Parkland Health and Hospital

Dallas, TX

HIM Clinical Documentation Specialist 1 -

Transcription

Ensure all transcribed reports are complete,

accurate and available in the electronic medical

record

QA hold report printed daily to ensure all patient

ADT information is correct and routed to

Epic-Electronic Health Record

Data Entry - Made corrections to reports on

DocQmanage because of incomplete medical record

numbers, work types, missing patient names and date

of services

Data Entry - OR log ran daily to verify operative

reports that are scheduled is dictated within 24

hours and scanned into the Epic-Electronic Health

Record

Data Entry - Add physicians to the un-dictated

operative report log if the patients report had not

been dictated.

Fax a copy of the un-dictated operative report log

to the OR to contact physician to complete their

reports

Email or text page physicians to edit their reports

with numerous blanks

Soft delete and invalidate reports filed into Epic

with duplicate reports, reports dictated on

incorrect patient, reports rejected by physicians

or with incorrect CSN

Assist co-workers with request for reports not

located in the Epic-Electronic Health Record

03/1997 - 05/2009 Parkland Health and Hospital

Dallas, TX

General Clerk III/ HIM Incomplete

Re-analysis of records returned from clinic.

Validating medical records processed in coding and

discharge assembly and analysis

Data Entry - Update Epic-Electronic Health Record

when physicians sign their reports.

Customer Service, assist co-workers with clinic

requests

Hand deliver and retrieve records from physicians

office and clinics

Merged,thinned and repaired patients records

Answer incoming calls, page physicians once

patients medical records were available

Entering and maintaining data, answering routine

inquiries

Audit incomplete records once a month

Outgoing calls to Medquist concerning missing

reports with job numbers

Scan records into the system that are returned from

physicians offices

05/1995 -03/1997 Parkland Health and Hospital

Dallas, TX

General Clerk II/ Receptionist

Managed multiple phone lines and greeted guests

Separate mail and place in supervisors mailbox

Fax patients medical records to other hospitals

with authorized release form

Scan medical records into the system returned from

clinics

Archived records that was no longer in active flow

Pull records for patients clinic appointment for

the next day

Pull records for the ER and contact the clerk once

the records were available

File loose filing in patients records

SKILLS

Microsoft word, Excel, Epic-Electronic Health

Record, Medrec Millennium, Ten Key, Data Entry,

Type at least 55 WPM, Medical Terminology

DocQmanage, Metalink, Customer Service, Fax and

copy machines Attention to detail, Alpha/Numeric

abilities, Multitasking abilities Organized and

Strong communication skills

Contact this candidate