Support Technical

Juan Munoz *** Harvey ST.

New Brunswick, NJ *****

Home: 732-***-****

Cell: 732-***-****

**********@*******.***

Objective

Offering accomplished experience, credentials and technical expertise in

the areas of PC and Desktop Support across Windows Networks and

Telecommunications. Offers a proficiency in PC hardware and network client

applications. Demonstrates proficient and expert knowledge of current

server, desktop and laptop hardware systems; network and desktop operating

systems and firm wide standard applications and utilities. Skilled in

communicating highly technical information to both technical and non-

technical personnel. Fluently speak and read Spanish.

Technical Summary

Hardware:

Desktop/Laptop computers, hardware computer assembly and repair including

motherboards, hard drives, memory, video cards, multimedia as well as

peripheral devices such as CD/DVD-RW, Zip drives, network printers and

scanners. IBM Sure POS 600 System, IBM Sure Mark Thermal printers,

Metrologic Voyager Laser Scanners, Cisco routers with voice-over IP

telephony services, Lenovo T-61, Lenovo x-301, hubs & switches with DHCP

and TCP/IP. PDA's Blackberry's 7750 & 7250, LG Monitor Flatron, Avaya 9620-

9670, Treo Smart phones 600 & 650.

Software:

DOS 6.22, Windows 95/98, Windows NT 4.0/ 2000/2003 server and XP, Novell

4.11, Photoshop, Adobe Illustrator, Microsoft Office 98/2000/XP suite,

Outlook Web Access, Norton Antivirus, Web Sense/Web Filtering, ADP/e Time

Payroll Software, Citrix Win frame, Remote Desktop, PC Anywhere, Lap Link,

Poll view, UPS World ship, Tradwind POS software, Triversity POS, Island

Pacific Retail System Software, Encore Retail Suite POS Software, Jaguar

system 7, People Soft, Crystal reports, Staffwork, Kronos, Lotus notes

8.5.3, Internet, Windows 7,GotoAssist, Symantec 11.05, Point Sec, Webex

Meeting, Skype and Virtual Private Networking.

Skills:

Platforms: UNIX, Windows 9X/2000/NT and XP

Applications: MS Office, SQL, Java Applets, Norton Ghost, Print Shop, MS

Photo, Adobe Photoshop, Flash, Jaguar System 7, Crystal reports, People

soft, Staffworks, Kronos Timekeeper 4.3, IBM Client Access, HTML, XML

Professional Experience

MAXELL CORPORATION OF AMERICA

May 2011 - April 2013 Business Systems Analyst / Information Technology

Administrator Woodland Park, NJ

. Implement virus protection research, troubleshooting and removal

. Implementation of the following software: Lotus Notes 8.5.3, AS400,

Microsoft Applications, Adobe, Maxell Applications, Photoshop CS4,

Juniper Networks, Symantec Endpoint Protection, Blackberry Enterprise,

ITunes, Think Vantage,

. Support and troubleshoot Microsoft SQL server database, Client access

(I series Access for Windows), Mac Computers, Epson-Stylus Pro,

ThinkPad, Avaya-9620-9670, I Phone, Blackberry Phone, Droid, Blade

server, WebEx Meeting and Skype

. Repair and replacement of ThinkPad t-61, x-301, Mac, Printers, Server

. Perform On-site store installations of tape drives, Blade server, UPC,

Printer and Networking equipment

. Perform On-site repair, replacements and rewiring of equipment when

necessary

. Perform system backups on Lotus server, Domain sever, AS400

. Responsible for daily, weekly and monthly backups

. Round-the-clock support to corporate offices

. Provide technical support and troubleshooting to remote users

. Setup and maintain Black Berry Server/Black Berry devices

. Utilized remote tools to access and fix user PC: GotoAssist, VNC

. Support all networking equipment: CISCO routers, DSL modems, Verizon

wireless USB modem, Switches, Hubs

. Island Pacific J-walk 3.1C1 S1036380

. Info 6500 printers, Network

. Installed, configured and supported inter-office network and Linux

fileserver

. Install and maintained network availability and performance monitoring

and notification system

. Provide technical support for 1000 users

. Maintain and support Active Directory

. Reimaged and configured SCSI and SATA drive IBM servers. Reimaged and

configured IBM ThinkPad, Mac, Blade Server

. Configure Network Printers

. Support and troubleshoot WinXP, Win2003, NT Server, Win7

. Created support documents with fixes for various frequent issues

. Lotus Notes Domino server, NT and 2000/2003 Server, Blackberry

Enterprise Server, As400, Win XP-7,VMWare

. Support and deploy network infrastructure in a multi-environment,

Platforms deployed and managed include Bay Networks, Cisco, 3 Com

routers, switches and remote server

NATIONAL BASKETBALL ASSOCIATION

November 2008 - January 2010 Business Systems Analyst / Information

Technology Administrator New York, NY

. Implement virus protection research, troubleshooting and removal

. Implementation of the following software: People Soft, Tradwind POS,

Jaguar system, Crystal reports, Lotus notes, Kronos software

. Support and troubleshoot Microsoft SQL server database, Client access

(I series Access for Windows)

. Dame ware used to remote into user PC

. Project management of Ingenico i6550 debit units repair and

replacements

. Perform On-site store installations of all POS and Networking

equipment

. Perform On-site repair, replacements and rewiring of equipment for all

local stores when necessary

. Perform system backups on exchange server

. Create support users

. Responsible for daily, weekly and monthly backup

. Round-the-clock support to corporate offices and retail stores

. Provide technical support and troubleshooting to retail locations

. Provide training for store

THE CHILDREN'S PLACE

May 2007 - November 2008 Network Administrator / IT Support / Level

III Tech Support Analyst Lyndhurst, NJ

. Provide technical support for 900 retail stores

. Support and troubleshoot all POS hardware: IBM raid servers, 4694,

4840,

Surepos 741 touch screen registers. Support Symbol peripherals:

LS6005/6007, LS2208, M2005, Eyeball scanners

. Support handheld Symbol PDT3100 inventory scanners. Debit terminals:

Verifone touch screen units. Symbol price lookup wall scanners MK1100

. Support all networking equipment: CISCO 1700 series routers, DSL

modems,

26-port 3COM switches and 8-port HUBs

. Utilized remote tools to access and fix store issues: PC anywhere,

Tivoli,

VNC

. Reimaged and configured SCSI and SATA drive IBM servers. Reimaged and

configured IBM registers

. Support and troubleshoot Triversity POS software. Provided training

for

stores

. Support and troubleshoot WinXP, Win2000, NT Server

. Perform On-Site store installations of all POS and Networking

equipment

. Perform On-Site repair and replacements for local stores when

necessary

. Created support documents with fixes for various frequent issues

Group USA Inc

February 2013 - MAY 2013 Network Administrator / IT

Support / Systems Analyst Secaucus, NJ

. Exchange, NT and 2000/2003 Server, Blackberry Enterprise Server

support and maintenance

. Perform On-Site store installations of all POS and Networking

equipment

. Support and troubleshoot Triversity POS software. Provided training

for

stores

. Setup and maintain Black Berry Server/Black Berry devices

. Performed system backups on exchange server

. Responsible for daily, weekly, and monthly backups also responsible

for nightly operation and nightly processing jobs

. Schedule and prioritize issues

. Provide daily support to office workers, warehouse staff, and remote

laptop users

. Respond to telephone calls, email and personnel requests

for technical support Document, track and monitor problems to ensure

. Project implementation IP 3.3 Apply Release

a timely resolution Implement virus protection research,

troubleshooting and removal

. Install and configure Register 4610 IBM, Debit Terminals, Credit Card

Swapper, Zoom modems V.92, Cisco Router 1700, US Robotics

. Island Pacific J-alk 3.1C1 S1036380

. Installed, configured and supported inter-office network and Linux

fileserver

. Support and deploy network infrastructure in a multi-vendor

environment, Platforms deployed and managed include Bay Networks,

Sisco, 3 Com routers, switches and remote server

. Install and maintained network availability and performance monitoring

and notification system

Currently supervising a team of two Helpdesk Support

Technician

Education

Essex County College

June 2010 A.S. Engineering in Mechanical Engineering

Newark, NJ

. GPA: 3.2/4.0, Dean's List

. Coursework included: Calculus, Physics, Chemistry, Engineering

Graphics

Contact this candidate