Customer Service Representative
Resume:
E 'mann A. Davis
*** ******** ****** **********, ** 19801
*********@*******.***
Objective A challenging and rewarding position in a progressive company that would
f ully utilize proven organizational, planning and communication skills.
Background Bachelor's Degree in Chemistry. Laboratory experience and In-depth
k nowledge of wet chemistry and ti t ration methods; experience using
i nstrumentation such as AA, FTIR, HPLC, GC and ICP.
Work
E xperience Sears Customer Care Network Tempe, AZ
08/2013 to 10/2013
Technical Support Specialist
Handled in-bound telephone calls regarding t roubleshooting and operational
issues on laundry and kitchen appliances. Offered and promoted products
and services to customers at the end of each phone call.
M acy's Credit and Customer Services Tempe, AZ
10/2012 to 02/2013
Customer Service Representative
Handled in-bound telephone calls regarding credit and billing inquiries, sales,
service and account maintenance issues. Successfully answered and resolved
issues regarding purchases and delivery of merchandise. Guided customers in
navigating throughout website.
Advance America C laymont, DE
01/2011 to 02/2012
Customer Service Representative
P rocessed and maintained customer documents related to loans. Handled in-
bound and out-bound telephone calls pertaining to the reconciliation and
collection of delinquent accounts. Processed a vast amount of confidential
paper work, while maintaining organized files for company compliance and
Federal audits.
Comfort Suites Hotel Newark, DE
04/2010 to 01/2011
F ront Desk Agent
Assisted customers in the check-in and check-out process including all
necessary payments. Handled and coordinated all room assignments and
r eservations. Managed guests concerns and offered referral services and
r equests for information. Assisted in coordinating the Front Desk and
Housekeeping Department. Clerical duties such as filing, faxing and copying
i mportant documents.
H i-Lite Beauty Supply W ilmington, DE
12/2008 to 04/2010
Customer Service Representative Manager
Greeted and provided customers with a fr iendly check out. Managed store in
owners absence. Maintained customer satisfaction by providing problem-
solving resources. Devised and maintained office systems, and filed, faxed
and emailed important documents. Contacted suppliers to order new products
and replenish shelves.
United States Postal Service Bear, DE
06/2005 to 09/2005
Mail Room Clerk
Sorted and distributed U.S. Mail to the mail carriers throughout
departments within the building. Operated mail room equipment such as
postage meters, sorting machines, scanners and labeling machines. Copied
and faxed confidential documents. Organized and maintained the mail room,
and closed and locked up the building occasionally.
W ilmington T rust Bank W ilmington, DE
05/2002 to 12/2005
Call Center Representative /Data Entry Specialist
Responded to telephone inquiries using company script. Informed customers
about the services available assessed customer needs. Communicated
appropriate options to customer and assisted in effective resolution.
Responded to in-bound calls from account holders and prospective holders.
P rocessed a vast amount of paper work and maintained organized files.
H appy Ha r ry's D rugstore Wilmington, DE
09/1999 to 05/2002
Pharmacy Technician
Assisted healthcare providers and patients by greeting them in person and by
t elephone, answering questions and requests; referred inquiries to
Pharmacist(s). Maintained records by recording and filing physicians' orders
and prescriptions.
Organized medications for Pharmacist to dispense by reading medication
orders and prescriptions.
Education
2010 Delaware State University, Dover, DE
B.S in Chemistry
References Available Upon Request
References
Rachel Bryant
Wilmington Trust Bank
Anita Cooper
Country Inn & Suites Hotel
Dave Cansler
Advance America
Contact this candidate