Project Manager Customer Service

Michael F. Colfax

**B Wintergreen Ct, Whiting, NJ 08759

Phone: 732-***-****. ********@*****.***

Telecommunications

OPERATIONS MANAGER~PROJECT MANAGER~SYSTEMS ENGINEER~SALES

Accomplished Telecommunications Professional practiced in all aspects of

sales, design, installation and support of voice, data transmission, video

surveillance, PBX switching and VoIP technologies. Expert in collaborating

with customers business leaders to identify requirements, design and

presenting solutions with a compelling ROI. Practiced in configuration,

design, pricing, maintenance programs, troubleshooting and support

management.

Adtran CSU 120, Netvanta - Avaya Partner ACS - Comdial Executech - Extrom

1032 - Ipitomy 2000 - Iwatsu Omega - Mitel SX50 - NEC Neax 2000 - Panasonic

DBS - Samsung Prostar - Telrad Key BX

Tie Paragon - Toshiba DK -Trillium Panther - Valcom - Viking - Vodavi

Starplus - Win 440CT

. 26 years experience in the design, installation and maintaining of

telecommunications systems, data cabling and video surveillance.

. Strong project management and supervisory skills, able to oversee

activates of personnel and other contractors to coordinate and deliver

quality results on time.

. Designed and authored the Telephone installation standard and

operating procedures for a national account of over 1000 locations.

. Traveled nation wide to provide technical support and cable facility

acquisitions.

. Performed pre-field analyses

. Collaborated with sales personnel to identify concise project

information

. Developed floor plans of voice, data and video surveillance

installations

. Supervised and directed installers, coordinated with other trades and

supervisors

. Responsible in all aspects for installing phone systems including T-1,

ISDN, DSL, POTS circuits, CSU/DSU, Routers and all programming

. Maintaining phone systems, trouble shooting and preventative

maintenance

. Designed, installed and certified CAT3, CAT5, CAT5E, CAT6 cable

facilities

. Designed and installed paging systems

Michael F. Colfax Resume Page

Two

Chatsworth Senior High School, Diploma Chatsworth CA, 1976

West Valley Tech, electronics and assembly, Certificate Woodland Hills,

CA, 1977

Western College, Telecommunications, Diploma Van Nuys, CA, 1985

Local 42L Carpenters/lather Union School, Journeymen Los Angles, CA

References Furnished Upon Request

SUMMARY OF SKILLS

CORE STRENGTHS

. Planning & Development

. Team-Oriented

. Installation, Service & Repair

. T-1, PRI,SIP, Point to Point

. PBX, Hybrid & VoIP

. Customer Service/Support

. Operations Maintenance

. CAT5 & CAT6 Data Networks

. Building Construction & Codes

. Electronics

. Project Management

. Diagnose/Troubleshooting

. Quality Control

. TCP/IP, Router Programming

. Computer Build & Repair

Training & Certifications

Key Qualifications/Highlights of Professional Experience

Education

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