Business Analyst, System Analyst / Help desk support
Resume:
Michael Di Staulo
********.*@*****.***
Etobicoke, ON
M9A 4Z1
SKILLS SUMMARY:
Independent worker with exceptional time management skills developed as a result of working both part-
time and completing numerous courses taken at University.
Great communication, interpersonal and leadership skills cultivated from corresponding with clients,
supervising labour workers and participating in extracurricular activities.
Highly computer literate with advance knowledge in software such as SAP, Tax Prep, Microsoft Access,
Excel, Power Point, and Word.
Strong work ethic developed through the involvement of the construction process of residential homes for
over 7 years.
Strong academic foundation in auditing, taxation and finance.
Successfully able to manage multiple responsibilities requiring extreme attention to detail within
deadline-driven environments.
Possesses a valid Ontario G Driver's license and reliable vehicle.
EDUCATION:
BAS Accounting Honours 2012
York University, Toronto, ON
Achieved a 7.5 GPA (out of 9.0 scale)
Honours Bachelor of Commerce, Housing and Real Estate Management 2008
University of Guelph, Guelph, ON
Enrolled in A+ Certification exam
• Studying for MCSE and MCSA
RELEVANT EXPERIENCE:
Systems Analyst / Desktop Support January 2013 - Present
Lexmark Canada, Richmond Hill ON
Gained knowledge in SAP, company ERP (Siebel) and relational databases to provide support to many
facets of the business. Tested SAP for functionality on a monthly basis.
Analyzed, problem solved and developed organizational skills by providing accurate and timely reports
to management
Developed strong team-work skills working with different company groups to develop key performance
indicators.
Problem solved desktop and laptop functional problems. Supported a company with 200 employees with
day to day software and hardware issues.
Monitored network access throughout the company.
Consultant/Business Analyst (Contract) March 2012 - January 2013
Educators Financial Group, Toronto ON
Audited call centre data by using Excel Pivot Tables, and creating templates to analyze employee
statistics to find efficiencies and deficiencies; discovered that 34% of work was unaccounted for.
Worked independently to manage projects and tasks while reporting directly to the Executive Director.
Reduced abandoned calls from 15% to 4% by bringing management's attention of audit findings and
creating new metrics for the call centre.
Problem-solved and amalgamated two data systems into one in order to update and streamline the
database.
2
Michael Di Staulo ********.*@*****.*** (416) 890 - 2460
Designed sales tracker to set key performance indicators using excel.
Tax Associate 2011 – 2012
MDA Systems, Toronto ON
Prepared personal income taxes for a variety of clientele.
Utilized Taxprep software in order to maximize personal tax credits such as tuition credits, OAS
Clawback, eligible legal fees etc.
Strengthened organizational and time management skills in order to complete tax preparations accurately
and on a timely basis.
Took initiative to bring in new tax clients for the sole practitioner.
ICAO (APAA) Tax clinic (Volunteer) March 2011 & 2012
Assisted seniors, new immigrants and low-income tax-payers file their tax returns; calmly explained the
Ontario Trillium Benefit changes to upset clients.
Provided recommendations on income inclusions, tax deductions, credits, and other tax issues, ensuring
that clients benefited from every deduction and credit available to them.
Learned to work effectively and efficiently to keep each consultation under 30 minutes.
ADDITIONAL EXPERIENCE:
Foreman 2008 - 2011
Light Years Electric, Toronto ON
Developed foundational skills to strip and remodel a single residential home.
Exhibited leadership and decision-making skills through supervision of manual labourers.
Thoroughly and meticulously completed electrical work to facilitate the building of homes efficiently.
EXTRACURRICULARS:
Giving Back with PricewaterhouseCoopers (Volunteer) July 2011
Organized and packed food for the Daily Bread Food Bank in Etobicoke.
Designated teams in order to allocate our time most effectively and efficiently.
Soup Kitchen Volunteer Winter 2006 – 2008
Cooked and served meals at shelters in the downtown area, including St. Christopher House to provide
nutritional means and comfort to low income families and the homeless.
Financial Investment Club, University of Guelph 2005 - 2008
Effectively made pooled investment decisions within a team by analyzing company trends on Yahoo
Finance.
The Outreach Program/Feed the Homeless (Volunteer) 2005 - 2007
Served food to the homeless on Christmas.
Donated a turkey personally cooked to the homeless.
INTERESTS:
Golf
Enjoys competing in Tournaments; Intermediate level
Hockey
Adult Safe Hockey League (ASHL) weekly games
Co-ed intramurals at the University of Guelph
Ski/Snowboarding
Travelled to various hills with the Ski/Snowboard club at the University of Guelph
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